Troubleshoot Sage Exchange Desktop Error Codes

Sage is a comprehensive accounting solution which is developed by Sage Group for small and medium industries. It helps you with accounts, payroll, HR, ERP, payments, and a lot more. It is available in a desktop version with cloud access. Though it is a user-friendly software that makes your life easier there are certain instances where a user may come across certain technical errors while making payments through Sage. They can also be called Sage Exchange Desktop errors. The Sage Exchange error code occurs due to certain glitches that appear when a user is trying to make an invoice, or payment and process a credit card payment.

There are many Sage exchange desktop errors like “Decline Code 000057, Decline Code 000005, Decline Code 000051“, etc.

What is Sage Exchange Desktop

Sage Exchange Desktop is known to be a Payment Application. It is a certified payment application with (PA‐DSS) Data Security Standard that gets integrated with Microsoft Windows-installed software such as fundraising, ERP/accounting, or applications related to medical management.

How does it work

Once you install Sage Exchange Desktop on the computer of a user that already has an integrated application. When any credit card transaction is initiated by the user, the integrated application will make a call to Sage Exchange. It is a point where all safe and secure payment process occurs via the Sage Payment gateway.

Certain errors occur while using Sage Exchange Desktop. Let’s discuss some of the errors that we think you need to know about.

List of Sage Exchange Desktop Decline Error Codes

The Sage exchange error code occurs due to certain glitches that appear when a user is trying to make a payment. Even the decline code comes under Sage exchange error. Decline transactions are generally blocked by your customer’s bank.

Here are many decline code errors that block your transactions…

• Decline Code 000057: Service not allowed.
• Sage Exchange Error Code X901000: Security Violation
• Decline Code 000051: Insufficient Funds
• Decline Code 000005: Do Not Honor
• Decline Code 04, 07, 41, or 43: Hold Call or Hold Card
• Decline Code 20005 Chase Paymentech General Decline

These are generally related to bank errors.

The most common reasons for decline errors are…

• The user is typing the wrong credit card credentials.
• The card may be expired.
• There may not be sufficient funds in your bank account.
• The bank has declined your transaction based on location.
• Your transactions might be blocked due to the bank’s fraud rules.

How to Resolve Sage Exchange Desktop Error Codes

There are many Sage decline error codes and there are different solutions for each error.

1: Solution for Sage Exchange Error Code 000057

To solve Sage 50 decline code 00005 the user must inform the bank about the Error and make them aware that the transaction failed.

• Open Programs from the Start Section of the Computer
• Then the user has to choose Accessories and then Select System Tools
• The user must Repair the System
• Restore the System to a Previous Time
• The System Must be Rebooted after Completing the Reboot
• The User must download the Restore Utility Kit
• After Completing the Download of the Utility Kit perform a Scan for any Virus
• Cardholders should contact the bank directly to resolve this error.

2: Solution for Sage Exchange Error Code X901000

• This error occurs when your Mkey or MID is not active in the Sage database or merchant account.

3: Solution for Sage Exchange Error Code 000005

• To resolve this error contact your bank for assistance.

4: Solution for Sage Exchange Error Code 000051

• To resolve this error you will have to transfer enough funds in your account.

5: Solution for Sage Exchange Error Code 04, 07, 41, or 43

• These error codes mean that your card is lost, stolen, or flagged for pickup by the issuing bank.
• You will have to retain the card.
• Give a call on the back of the card and report a decline to rectify this error.

6: Solution for Sage 50 Decline Error Code 14

Sage 50 Decline error code 14 will appear when he/she enters an incorrect card number while making the payment.

•  Provide Correct & Accurate Card Details
• Use the Correct Device or Card Reader Enabled.

7: Solution for Sage Decline Code 000062

Sage decline error code 000062 pops up on banking transactions and security permissions like Sage exchange error codes.

• Cardholder user needs to call their issuing bank.

8: Solution for Sage Decline Code 6 (000006 – ERROR 0008)

Sage Decline code 000006 error 0008 occurred due to incomplete installation.

• Try again transaction manually.

9: Solution for Sage Decline Code 000091

This error occurs when the connection is unavailable.

Cardholder users need to call their issuing bank.

10: Solution for Sage Decline Code 000007

This error occurs when payment is suspected of fraud.

• Cardholder users need to call their issuing bank.

11: Solution for Sage Exchange Unable to start Communication Service

An error like “Unable to start Communication Service” may occur to your software while making any transaction. The error generally pops up in Sage Exchange Desktop 1.0.

Follow the step-by-step procedure to get the error resolved…

• Find out Sage Exchange Desktop icon in your Windows and right-click on it.
• Now, click on Exit.
• Then, right-click on the system tray.
• Now, click on the Task Manager.
• In Task Manager, select the process tab.
• Now, scroll down the windows that open and find out Sage Exchange Desktop.
• Now right-click on the Sage Exchange Desktop.
• Then, click on End Task.
• Now, to reach the Sage Exchange Legacy server, scroll down and find out.
• Now right-click on the Sage Exchange Legacy Server.
• Click on End Task.
• Now, Open the Start menu.
• Click on the Programs option.
• Here, you need to open the Sage Payment Solutions folder.
• Finally, select Sage Exchange.

12: Fix Sage Decline Code 20005: Do Not Honor

• Log into Windows with an administrator account
• Go to Control Panel and Select Windows Firewall
• Click on Change Firewall Settings
• Select Disable Firewall (Not Recommended)
• Now disable every other security software on your system.