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How to Fix QuickBooks Web Connector Error QBWC1085?

QuickBooks Web Connector Error

When it comes to dealing with accounting and finance operations-related services, there is nothing better than QuickBooks to trust you with the task. It has an extremely user-friendly interface and a long range of services, which are not available in any other software of the same range, making it software that is utilized by millions of small and medium-scale businesses.

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The QuickBooks Web Connector (QBWC) is a Microsoft Windows tool that allows web services (web-based applications) and QB Desktop products to exchange data (including QuickBooks Financial Software and QuickBooks Point of Sale). Moreover, Web Connector makes it simple to create and manage apps. You can access all of your apps from one location.

All of the apps you’ve set up with QuickBooks will appear under Connected Apps. However, various technical issues promote QB errors and just like other programs, QBWC has its errors and issues.

However, at times some errors, i.e. Web Connector QuickBooks Error, cause great trouble to the users when they pop up. Being unaware of the origin of these errors and knowing very little about the troubleshooting methods leaves users frustrated more than often. Our Accounting Errors help team is going to guide you through the whole process of identifying and troubleshooting the error in this article.

What is QuickBooks Web Connector Error QBWC1085

At times when you access the QuickBooks Desktop on your Windows OS-based computer system, you face the Web Connector Error and a message appears on your screen, which reads: QBWC1085: QuickBooks was unable to write to the log file. In some specific cases, you might see this error message in the dialogue box on your screen: ‘Exception TypeError: Unknown name’

Quick Facts About Web Connector QuickBooks Error
Error Name:Web Connector Error QBWC1085Developer:Intuit Inc.
Error Description:At times when you access the QuickBooks Desktop on your Windows OS-based computer system, you face the Web Connector Error and a message appears on your screen, which reads: ‘QBWC1085: QuickBooks was unable to write to the log file.Software:QuickBooks
Symptoms:QuickBooks will open without composing the log document., There is an issue with the log document.Applies to:Windows 10, and Windows 11
Cause:Unacceptable installation of QBWC TOOL, QuickBooks web connector is not updatedPossible Solution:Resolve this issue by changing the name of the QWCLOG.TXT file, Fix the web connector QuickBooks error manually

Reasons behind QuickBooks Web Connector not Responding/Stopped Working

When QuickBooks Web Connector is not configured correctly on Windows, it may stop operating. The issue can also be caused by adding or removing connections from the web connector. Other causes could include, but are not limited to:

  • The QBWC Tool was installed incorrectly.
  • QuickBooks Web Connector is out of date.
  • The web Connector log file is missing.
  • The user of Windows does not have administrative privileges.

Symptoms of QuickBooks Web Connector Error/Crashed

When you open QuickBooks, you will experience one of these “QuickBooks Web Connector Error QBWC1085″ or Exception Type Error- 

Below are the signs and symptoms of the error:

  • QB Web Connector has neglected to compose the log document. 
  • QuickBooks will open without composing the log document. 
  • There is an issue with the log document. 
  • QuickBooks Web Connector will proceed without the log document.
  • If the components of the web connector program are not working appropriately, you might encounter this error. 
  • Another manifestation of this error can be that QuickBooks isn’t working in an appropriate way. 
  • If your QuickBooks Desktop freezes a few minutes, at that point it is plausible to have QBWC1085 error. 
  • Your system might be freezing/hangs while processing the QuickBooks programming. 
  • The error QBWC1085 can likewise be recognized if you are not getting any reaction from the windows.

Prerequisites User Must know How to Perform

Users need to know how to add another web service with a QuickBooks web connector

Before proceeding to troubleshoot this issue, the user needs to know, all things considered, the cycle to add another web service with QuickBooks web connector doesn’t include any advanced science QWC extension files open all alone with QBWC, and they are the XML files. It ought to be noticed that the web connector works with all QB work area programming that is upheld by the QuickBooks SDK.

How might you add a new web service with QuickBooks Web Connector? 

Adding another Web service with the QuickBooks web connector is simple. .qwc expansion files are XML files that open naturally with QBWC. The QuickBooks Web Connector works with all QuickBooks desktop products upheld by the QuickBooks SDK or the QBPOS SDK, it incorporates the accompanying: 

U.S. editions of QuickBooks Financial Software products like Enterprise Solutions, Premier (2002 or later version), Pro (2002 or later version), Basic Start (2006 or later version), QuickBooks Point of Sale (v4.0 or later version), Canadian editions of QuickBooks Pro, Premier, or Enterprise (2003 or later version), and UK editions of QuickBooks Pro or Accountant Edition (2003 or later version) 

Resolving the QuickBooks Web Connector Error or QB Web Connector Not Responding

Web Connector is used by users who have a third-party application running on the computer which is used by QuickBooks for specific services. In case you are not using any third-party assistant applications with your QuickBooks, simply remove the Web Connector to resolve the problem.

However, if you have connected QuickBooks Data file to a third-party application through Web Connector, then the Web Connector needs to stay. In such cases, we will simply rename the QWCLOG.TXT file.

1. First Method:

When any third-party application is not connected to the QuickBooks Data File:

  • Access the computer with Administrator rights.
  • Follow the path: C:\ProgramData\ Microsoft\Windows\Start Menu\Programs\Startup.
  • From here, select the Web Connector and delete it.
  • Shut down the computer and turn it on again to access QuickBooks seamlessly.

2. Second Method:

When Data file is shared with the third-party application:

  • Shut down QuickBooks Desktop and Web Connector.
  • Follow the path: C:\ProgramData\Intuit\QBWebConnector\log.
  • Change the filename from TXT to QWCLOGOBSOLETE.TXT.
  • Open the Web Connector again.
  • Shut down the computer and turn it on again. Finally, open your QuickBooks and log in to the third-party application.

Method 3: Resolve this issue by changing the name of the QWCLOG.TXT file 

Below we have explained how to rename the QWCLOG.TXT file:

  • The first thing you have to do is to open the Menu bar  
  • Then, hit the right-click on the QuickBooks Web Connector symbol. 
  • From that point forward, give a next click on the Exit choice followed by opening the Windows File Manager. 
  • Once it has been done, visit the C:\Program Data\Intuit\QBWebConnector\log envelope. 
  • After this, hit correct click on the QWCLOG.TXT file 
  • Then, you have to choose the rename option from the available preferences. 
  • After this, you can change the name to QWCLOGOLD.TXT 
  • Click on the Save option to store all new changes. 
  • Whenever you are finished with that you need to reboot the web connector program. 
  • The last step is to reboot the PC.
  • Then,  open your QuickBooks to make sure the issue is resolved or not 

Method 4: You can also fix this issue by removing the web connector from the start-up menu 

In any case, if you are not associated with QuickBooks to any third Program, you can remove/delete the Web Connector from the Startup menu. The following are the means to do it.

  • The primary thing to do is log in on your PC as the Windows Administrator. 
  • Once done, you need to explore the following order C:\Programdata\Microsoft \Windows\ Start Menu\ Program \ Start-Up. 
  • For Windows XP: You need to follow the way: Documents and the Settings All Users/Start Menu/Program/Startup. 
  • After this, you need to delete the QuickBooks Web Connector File. 
  • Once the process is finished, then reboot your PC and open your QuickBooks again to make sure that issue is fixed.

These simple solutions provided above should resolve the Web Connector Error on your QuickBooks Desktop. They are a third-party company having a brilliant QuickBooks help desk. The experts at Accounting Errors are extremely talented.

Alternate Method: Fix the web connector QuickBooks error manually.

Step 1: First, you need to uninstall QuickBooks Point of Sale 

Use the steps listed below to uninstall QuickBooks POS:

  • Find and open the control menu. 
  • Then, you have to choose the Program and Features from the available preferences. 
  • In the rundown of Programs, select QuickBooks Point of Sale. 
  • Then, at that point click on uninstall. 
  • Follow the prompts until the program is finished. 

Step 2: Then, you have to rename every one of the Points of Sale Folders 

Add OLD toward the finish of every organizer. This keeps QuickBooks from perceiving the organizers to make another one. 

Step 3: Now, you need to re-install the Point of Sale with the following guidelines:

  • Uninstall QuickBooks Point of Sale. 
  • Press Windows + R simultaneously to open the Run window
  • Then, rename all Point of Sale envelopes
  • After this, reinstall the Point of Sale
  • The last step is to restore the company record

Step 4: Follow the means to restore the company files 

  • Open your QuickBooks Point of Sale
  • Then, you need to create another company document. 
  • The next step is to restore the backup created. 
  • After this, Open the Point of Sale to verify whether the issue is settled. 
  • Register QuickBooks Point of Sale once more and you are all done with this issue.

Other Instances when you face the QuickBooks Web Connector Error

QuickBooks Web Connector Log File Error

QuickBooks Web Connector Has Stopped Working

QuickBooks Web Connector Could Not Verify Server Certificate

QuickBooks Web Connector Authentication Failed

QuickBooks Web Connector Max Connection Retries Exceeded

No Application Currently Registered With QuickBooks Web Connector

QuickBooks Web Connector Found An Error When Parsing The Provided Xml Text Stream


Hopefully, with the aforementioned troubleshooting, you will be easily able to amend the Common QuickBooks Web Connector Error. In case, if you still face difficulties or have other concerns, you can feel free to connect with QB Professionals via LIVE CHAT. To explore more on QuickBooks errors or issues, you might be facing during your accounting activities, just land up on the page.

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See Also – QuickBooks Pro 2016 – Multi-User Error “Connection has been lost”

See Also QuickBooks Couldn’t Connect to the Email Server


  1. Why is the QuickBooks web connector unable to work?

    This error usually happens due to a corrupted or damaged QWCLOG.TXT file which is used by the web connector program. It also occurs when you are updating the latest edition of the QuickBooks Web Connector.

  2. How do I repair the QB web connector error?

    Firstly, press the window +R key simultaneously, and then the run window will appear on your screen. Now, you have to write misconfig and hit the OK button. After this, locate and checkmark the QuickBooks web connector program. Hit the Apply and OK button. Once the process is finished then restart the window to check whether the issue is resolved or not.

  3. How can I disable the QuickBooks web connector to resolve the error?

    Go to the Start menu and then click on the “All Programs” option. Click on the “Startup” button and right-click on the “Exchange Data with Web Services” option. Hit the click on the “Delete” option and move forward to hit the Yes button to disable the QuickBooks web connector over the automatic launching at startup.

  4. What Do You Understand About QuickBooks Web Connector?

    The QuickBooks Web Connector (QBWC) is a Microsoft Windows tool that allows web services (web-based applications) and QuickBooks Desktop products to exchange data (including QuickBooks Financial Software and QuickBooks Point of Sale).

  5. What Are The Procedures To Update My QuickBooks Web Connector?

    Run the Web Connector. Within QuickBooks Desktop, go to File >> Update Web Services to access the web connector. When it’s open, check the box next to your firm name, then click “Update Selected.” The Web Connector’s auto-run feature can also be configured.

  6. Why Do We Require QuickBooks Web Connector?

    The main reason you’ll need a Web Connector tool to link Quicken to your Web-based program is for security reasons. It is not safe for a remote system to initiate and communicate with software on your computer. You’ll also need to authorize access to the Web-based application through your firewall.

  7. What And All Apps Are Supported By QuickBooks Web Connector (QBWC)?

    Below are the jotted apps that will work with QBWC:

    1. HubSpot: The HubSpot integration is essential if you need customer relationship management (CRM) software.
    2. QuickBooks Payroll.
    3. It is one of the most highly rated QuickBooks-compatible apps.
    4. Salesforce.
    5. Amazon Business Purchases.
    6. LeanLaw.
    7. Fathom.
    8. DocuSign.

  8. What Are The Steps Covered When It Comes To Connect The QuickBooks Web Connector?

    The steps are pretty simple, just follow the given sequence as suggested below:

    1. Select File >>> Update Web Service >>> Manage Web Apps from the drop-down menu
    2. Next to the app you wish to set up, click Set up
    3. On the app’s webpage, click Connect to QuickBooks
    4. To finish your setup, open QuickBooks Desktop and select “Done” on the Access Confirmation screen.

  9. What is a quickbooks web connector error?

    A QuickBooks Web Connector error occurs when there is an issue with the communication between QuickBooks and the web-based application being used. These errors can occur due to various reasons such as an incompatible version of the web connector, an invalid certificate, or a missing file in the web connector’s configuration.

    To fix a QuickBooks Web Connector error, you can try the following steps:

    1. Update the QuickBooks Web Connector to the latest version
    2. Check the web connector’s configuration file for any missing or incorrect information and make any necessary changes.
    3. Ensure that the third-party application being used is compatible with QuickBooks and the web connector.
    4. Ensure that the web connector is running with administrative privileges and has the necessary permissions to access QuickBooks.
    5. Verify that the certificate being used is valid and not expired.
    6. Try restarting both the web connector and QuickBooks.
    7. Contact the developer of the web-based application for further assistance.

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