Fix QuickBooks Closes Unexpectedly, Stopped Working, or Not Responding

If you use QuickBooks then you might be familiar with the frustration that is caused when QuickBooks crashes. QuickBooks crashing is a very common occurrence and can happen due to a variety of reasons. QuickBooks crashing, again and again, puts your data and system at risk. Users of the accounting software frequently complain that “QuickBooks Closes Unexpectedly.” Numerous factors, including damaged business files, out-of-date software, and conflicts with other programs, can contribute to this issue. Users may lose saved data and encounter interruptions to their workflow if QuickBooks closes unexpectedly.

Oftentimes users panic, and Ctrl-Alt-Delete / Task Manager, as well as End, Task their way out of QuickBooks. Is Gowns not a very good choice, because if you force the application to shut down, there’s a good chance that your data document won’t get closed down like it’s supposed to. There are a few things you can try to fix the problem if QuickBooks keeps shutting down unexpectedly. In this article, we’ll go over the steps you can take to troubleshoot and fix any problems that could be causing QuickBooks to shut down unexpectedly.

QuickBooks Closes Unexpectedly or Stopped Working

Causes of QuickBooks Closes Unexpectedly or Stopped Working

Does it happen that you get an error message: QuickBooks crashes frequently while trying to open the QuickBooks 2023 Desktop application? Or it is possible that you didn’t get QuickBooks crashes unexpectedly error, but the program is frozen. Well, there can be plenty of factors responsible for this issue. The error QuickBooks closes unexpectedly mostly arrives either the computer has the problem itself or QuickBooks fails to run on a particular computer. Updating QuickBooks and windows to the latest version is the primary effort to make fix it.

Here, all the possible causes are enlisted below: 

1. If the company file is very big or it has various special characters then it may cause the application to run with a lag and the application may crash eventually. 
2. Due to a damaged or missing QBWUSER.INI file, QuickBooks Closes Unexpectedly issue may take place.
3. You can also encounter QuickBooks Closes Unexpectedly issue when you are using a low-end PC.
4. This error might come across due to the incomplete installation of QuickBooks.
5. Another factor is a damaged or corrupted hard disk.
6. Outdated QuickBooks Application also gives rise to QuickBooks Closes Unexpectedly error.
7. While randomly working on invoices or sales orders.
8. A damaged or incompatible Windows operating system is also the biggest reason for the error.
9. Because of QuickBooks Bex Error. 
10. While mailing a large Report, working with a report center, and working in different centers.
11. Due to the workload of having multiple reports always being used side by side.

Note: It should be noted that whenever you rename the QBWUSER.INI file. It will remove the list of your previously opened company files. Therefore, you have to re-open your company file manually. 

Alternative Solutions for QuickBooks Closes Unexpectedly Error

Here are the mentioned alternative solutions follow all the solutions carefully to fix it:

Solution 1: Set up Automatic Updates

It is recommended that you need to set up Automatic Updates so that you always have the latest version of files on your system. You can easily keep your system away from QuickBooks Closes unexpectedly error if you try to set up automatic updates. To do so, follow the steps described below: 

1. From the main menu, tap on Help.
2. Click Update QuickBooks Desktop.
3. From the Update Now tab, select reset updates to delete all the previous update downloads.
4. Tap on Get Updates.
5. Wait for the updates to download and restart QuickBooks.
6. Accept the request to install the updates.
7. From the options tab, hit Yes for automatic updates.
8. To end up the process, tap on close. 

Solution 2: Rename the TLG and ND file for your company file

If you still can’t open your company file then there are chances of having data corruption. You have the option of restoring a recent backup or attempting to repair the data damage in your company file. It’s found that TLG and ND files are mandatory for QuickBooks to function properly. You can rectify the QuickBooks Closes Unexpectedly issue by renaming both files with the help of underneath steps: 

Solution 3: Figure Out The Causes that Lead to the Issue

To avoid QuickBooks Closes Unexpectedly issue, you need to figure out if your company file or the QuickBooks program itself causing such an error. You can easily adhere to the steps listed below:

With the below steps, you can easily find whether the company files or software itself causing the issue:

• Open the Windows Start menu 
• In the search box, type “File Explorer” and open it 
• Locate and open the QuickBooks.exe file which is generally located in the QuickBooks folder 
• Hold down the Ctrl keys along with that do double-click on the QuickBooks.exe 
• Make sure that you don’t release the Ctrl key until QB opens.

Open your company file after QuickBooks has launched. Attempt a second test if you are unable to do so. Do not open your company file while using QuickBooks. Open a sample file instead. The program is creating the problem if QuickBooks or the sample file won’t open or if you get an error. Most likely, it isn’t a file from your company.

Solution 4: Turn off Hosting on Workstations

In this way, you would have to turn off hosting on all your workstations if you don’t want to deal with QuickBooks Closes Unexpectedly issue. For this, check out the steps inclined below:

• On one of your workstations, launch QuickBooks
• Do not open your company file instead of that, go to the File menu and select Utilities from the drop-down menu
• Don’t select the “Host Multi-User Access” option if it appears
• Proceed to the following workstation (This one isn’t the source of the issue)
• Select Stop Hosting Multi-User Access if it is an option
• These steps should be repeated on all of your workstations.

Move on to your server computer after you’ve checked your workstations. This is the computer on which your company’s files are usually stored.

• On your server PC, launch QuickBooks
• Hover over Utilities in the File menu
• Select Host Multi-User Access if it is available
• Toggle the option on and off
• Select Stop Hosting Multi-User Access and repeat the process
• Multi-user Mode will be reset as a result of this action
• Repeat the process and choose Host Multi-User Access this time.
• After you’re done again, repeat the last step. 

Solution 5: Move Your Company File

So, the users are required to change the location of their company file in order to prevent QuickBooks Closes Unexpectedly issue. Follow the steps inclined below:

• Open the Start menu in Windows
• Open File Explorer by typing “File Explorer” into the search box
• Look for and locate the folder containing your company file
• Your QB folder is normally where you’ll find it
• It appears as follows: [Your firm’s name]. qbw
• Copy your company file by right-clicking it
• Paste can be done by right-clicking anywhere on your Windows desktop and selecting Paste
• Rename the copied company file by right-clicking it
• Give the file a name that’s easy to remember, or include the word “Test” in the name
• QuickBooks should be open and then select Open or restore company from the File menu
• Choose Open from the company file you copied to your desktop.
  The issue is the file location if you are able to open the duplicated/copied company file.
• Move back the copied company file to its original folder on your Windows desktop
• From now on, consider this your primary company file
• Locate the company file you copied in the first place
• Choose Rename from the context menu when you right-click it
• Add the term “old” to the name to remind you that it should no longer be used.
• Continue to further solutions if you are still unable to open the company file.

Solution 6: Turn Off The Save When Closing Feature

So, switching off the Save when closing the feature will help you to get rid of QuickBooks Closes Unexpectedly. Carry out the steps as follows:

To keep them from opening, take the following precautions:

• QuickBooks Desktop should now be opened
• Select your company file from the No Company Open window’s drop-down menu
• Choose Open while holding Alt key from your keyboard
• Wait until the file opens before releasing Alt.

Turn off the save when closing feature once you’ve opened your company file:

• Select Preferences from the Edit menu
• Select the Desktop View option from the drop-down menu
• Select the option to “Don’t save the desktop” and then click OK
• Close and reopen QuickBooks, then go back to your company file.
• If everything appears fine, you’re good to go.

Solution 7: Check The File Properties

In this solution, you must check the file properties before going to eradicate QuickBooks Closes Unexpectedly issue. Let’s see how:

To resolve QuickBooks crashes check the file properties using below mentioned steps:

• Open the File Explorer from the Windows Start menu
• Look for and locate your company file
• This is how it appears: [Name of your business]. qbw
• Select Properties from the right-click menu of the company file
• Select the Advanced option
• Select the Compress and Encrypt checkboxes to be unchecked
• At last, select and click on the Ok button.
• Open QuickBooks and your company file in a new window.

Solution 8: Disable the desktop version of QuickBooks.

At times, damage to the company file causes QuickBooks to crash. However, QuickBooks must attempt to open your old company file to determine whether the problem is with QuickBooks or your data file. You can do this by following the instructions below:

• After holding down the Ctrl key, click twice on the QuickBooks Desktop icon.

Important: Unless QuickBooks freezes or generates an error message, you can hold down the Ctrl key until you see the “No Company Open” window.

• Finally, choose a company file and then click Open.

Read Also : The Complete List of Quickbooks Errors

Additional Problems When QuickBooks Gets Crashed

QuickBooks Not Responding After Login

QuickBooks accounting software simplifies the accounting process for small businesses, but it is not without flaws that can disrupt productivity. A problem has been noticed by certain users while using QB. It may be unpleasant for users to resolve the QuickBooks not responding after the login issue. Sometimes, QuickBooks gets crashed after login or stopped working after login into the account. To ease your process in troubleshooting we’ve come up with this blog to discuss all possible options to deal with the “QuickBooks not responding after login” problem.

What Triggers The “QuickBooks Not Responding After Login” Issue?

There are a variety of reasons why your QuickBooks stopped working after login or QB gets crashed after login as it should be behind every technical fault in QB. Because QuickBooks is a multi-user platform, this type of error is to be expected. However, because the server may be delayed, QuickBooks performance may be affected. Users may be concerned since they are unable to open a QuickBooks account because of this problem.

Your “QuickBooks not working after login” for one of the reasons are jotted below:

• The first, and most likely, cause is a faulty hard drive (on which the program and data are stored)
• When the QBWUSER.INI file is missing from your system or is corrupted due to a variety of factors
• Because the company name is quite long (Change Company Name in QB), limited errors occur, and the software crashes and refuses to open
• Your computer’s operating system has been corrupted
• Other QuickBooks software files could have been corrupted
• QB Desktop was either not downloaded correctly or the installer was corrupted
• QuickBooks is not being recognized as safe software by your computer’s window defender system or antivirus program.

Preventive Measures before Fixing QuickBooks Not Responding

1. To begin, you must restart the system on which you are experiencing the QuickBooks problem. After you’ve rebooted your computer, you can use QuickBooks accounting software to get things done. To open QuickBooks Desktop in safe mode, hold down the CTRL key when clicking the Start button.
2. Thereafter, the QuickBooks Refresher Tool, the QBinstall tool, the QuickBooks Tool Hub, and the QuickBooks System Repair Tool are among the tools you can use.
3. You can also edit or delete the QBWUSER.INI file, open company files from a different place, create a Windows user account, disable the Firewall, and do a clean install.

Troubleshooting Methods To Get Rid Of “QuickBooks Not Responding After Login”

Method 1: Make Use Of The QuickBooks Refresher Tool 

You can utilize a QuickBooks refresher tool if your QuickBooks stopped working after login. One of the best tools for troubleshooting common QuickBooks issues is QBRefresher. If your QuickBooks isn’t responding after you log in, use this tool to fix the problem.

Let’s have a look at how to download the QuickBooks refresher tool:

• Make sure the QuickBooks program isn’t open and if that’s the case then you should close your QB Desktop
• Download the QuickBooks Refresher Tool and follow the on-screen instructions to install it
• You can run the refresher tool after the installation is complete
• Following that, the program will automatically identify the problem with your QuickBooks account and suggest solutions
• Finally, you can log in to your QuickBooks account to see if your problem has been resolved. If not, proceed to the next method.

Method 2: Fix The Error With QBWUSER.INI File 

The QBWUSER.INI file can cause issues with your program, resulting in a “QuickBooks not responding after login” error. You can examine hidden files and folders in Advanced Settings to resolve this issue. After that, go to Windows settings and look for the QBWUSER.INI file, which you can then rename or delete.

• in the beginning, make sure you’re on your local desktop 
• Next, press the Windows + E to bring up the computer window
• You can now look for the “Organise” tab and select “option
• Following that, you may choose your Folder and search options
• You can now select the View tab
• You can enable the Show Hidden Files and Folders option in Advanced Settings
• Under the Hidden Files and Folders options, select this option and then press the “Ok” button
• After that, navigate to My Computer and then to Drive C
• Then navigate to Documents and Settings >>> (Enter Your Username) >>> Local Settings > Application Data >>> Intuit to access QuickBooks (Year)
• At this point, you should be able to find the file QBWUSER.INI
• From this screen, you can either rename or delete the file from your system. 

Method 3: Make Use Of QuickBooks Install Diagnostic Tool 

You can simply fix a variety of issues with the QuickBooks application and company files by using the QuickBooks Install Diagnostic tool. If QuickBooks does not reply on Windows 10 or 7, you should use the QuickBooks Install Diagnostic tool.

To download and run the QuickBooks install utility on your PC, follow these steps:

• To start with downloading “QuickBooks Install Diagnostic Tool”
• Then save the downloaded file to your system somewhere you can easily find it
• After that, close all of the windows or programs that are currently open.

The “QuickBooks Install Diagnostic Tool” can then be used. It could take up to 20 minutes to complete the process. You can reboot your machine after the process is completed to reflect the changes that are made.

Method 4: Utilize The QuickBooks System Repair Tool 

If your QuickBooks stopped working after login, you may easily fix the problem with the QuickBooks repair tool.

• Initially, download the QuickBooks repair tool 
• Save the file to your desktop in a local folder
• After that, you can close all open apps before installing this tool
• Because running a scan can take up to 20 minutes, you’ll need to wait here once it’s finished
• Finally, you can restart the console to restore everything back to normal.

Method 5: Delete Or Remove The QuickBooks Program From The Windows Firewall

Remove QuickBooks software from the Windows Firewall to avoid the “QuickBooks not responding after login” problem. To do so, go to the Windows Firewall settings and establish the Inbound Rules and Outbound Rules.

Follow the steps outlined below:

• To begin, press the Windows Start button
• Using the search bar, look for the “Windows Firewall”
• When you see “Windows Firewall” in the results, click on it
• From the “Advanced Settings”, right-click on the “Inbound Rules”
• Choose “New Rule” from the drop-down menu
• From the Programs menu, select the Next button
• Now select “This Program Path” from the drop-down menu
• Choose a location for QuickBooks’ files
• Select “Next” from the drop-down menu
• Select “Allow the Connection” from the drop-down menu
• Select “Next” from the drop-down menu
• Also, confirm that all of the choices are selected
• Select “Next” from the drop-down menu
• Fill in the new rule’s name
• Select the “Finish” button to end this process.

After you’ve finished setting up the inbound rule, you can move on to setting up the outbound rule using the same steps. All you have to do is go to the Advanced settings and select the outbound rules option. This will undoubtedly resolve the problem of “QuickBooks not responding after login”.

Conclusion

We’ve mentioned the steps you need to take in this article to fix the problem and restart QuickBooks as soon as possible. Before taking any action, we strongly advise that you read the entire guide; if you still have any questions after doing so, feel free to connect with our team of experts.