Skip to content

QuickBooks Closes Unexpectedly, Stopped Working, or Not Responding

QuickBooks Closes Unexpectedly Error

If you use QuickBooks then you might be familiar with the frustration that is caused when QuickBooks crashes. QuickBooks crashing is a very common occurrence and can happen due to a variety of reasons. QuickBooks crashing, again and again, puts your data and system at risk. Users of the accounting software frequently complain that “QuickBooks Closes Unexpectedly.” Numerous factors, including damaged business files, out-of-date software, and conflicts with other programs, can contribute to this issue. Users may lose saved data and encounter interruptions to their workflow if QuickBooks closes unexpectedly.

Oftentimes users panic, and Ctrl-Alt-Delete / Task Manager, as well as End, Task their way out of QuickBooks. Is Gowns not a very good choice, because if you force the application to shut down, there’s a good chance that your data document won’t get closed down like it’s supposed to. There are a few things you can try to fix the problem if QuickBooks keeps shutting down unexpectedly. In this article, we’ll go over the steps you can take to troubleshoot and fix any problems that could be causing QuickBooks to shut down unexpectedly.

Causes of QuickBooks Closes Unexpectedly or Stopped Working

Does it happen that you get an error message: QuickBooks crashes frequently while trying to open the QuickBooks 2023 Desktop application? Or it is possible that you didn’t get the QuickBooks crashes unexpectedly error, but the program is frozen. Well, there can be plenty of factors responsible for this issue. The error QuickBooks closes unexpectedly mostly arrives either the computer has the problem itself or QuickBooks fails to run on a particular computer. Updating QuickBooks and Windows to the latest version is the primary effort to make fix it.

Here, all the possible causes are enlisted below: 

  1. If the company file is very big or it has various special characters then it may cause the application to run with a lag and the application may crash eventually. 
  2. Due to a damaged or missing QBWUSER.INI file, QuickBooks Closes Unexpectedly issue may take place.
  3. You can also encounter QuickBooks Closes Unexpectedly issue when you are using a low-end PC.
  4. This error might come across due to the incomplete installation of QuickBooks.
  5. Another factor is a damaged or corrupted hard disk.
  6. Outdated QuickBooks Application also gives rise to QuickBooks Closes Unexpectedly error.
  7. While randomly working on invoices or sales orders.
  8. A damaged or incompatible Windows operating system is also the biggest reason for the error.
  9. Because of QuickBooks Bex Error. 
  10. While mailing a large Report, working with a report center, and working in different centers.
  11. Due to the workload of having multiple reports always being used side by side.

How to Detect QuickBooks Closes Unexpectedly issue or Stopped Working

No doubt, you can’t identify the QuickBooks closes unexpectedly issue until you are aware of all kinds of scenarios that help to troubleshoot such an error code. Here’s how: 

  1. Due to the “QuickBooks closes unexpectedly”, you won’t be able to open your QuickBooks Desktop application even after trying multiple times. 
  2. The application may be started to freeze at regular intervals and QuickBooks loads slowly.
  3. The operating system of your PC crashes abruptly. 
  4. While operating, the QuickBooks application may suddenly crash.
  5. You might receive repeated error messages for application failure.
  6. You may experience “QuickBooks crashes registering”.
  7. When you send paychecks, the QuickBooks Closes Unexpectedly issue might show up on your screen.
  8. Error “QuickBooks crashes when opening company file may often appear as a symptom. 
  9. In some cases, QuickBooks opens but doesn’t work appropriately.

After spotting the QuickBooks Closes Unexpectedly issue, you are required to analyze the list of methods that can be covered in the below section: 

Note: To keep your data secure, make sure that you have generated a backup of your company data. It will help you to restore the QuickBooks company files in case of accidental data loss.

How Do I Fix the QuickBooks Closes unexpectedly/Stopped Working Error?

There are a few things you can do to try and fix the error if it’s causing your QuickBooks software to crash or give you the QuickBooks Closes Unexpectedly or Stopped Working Error.

Solution 1: Run the Quick Fix My Program from the QuickBooks tool hub

To disappear the QuickBooks Closes Unexpectedly issue, you need to run the Quick Fix My Program from the QuickBooks Tool Hub by following the below-given instructions: 

  1. Shut down the QuickBooks Desktop application in the first place.
  2. Now, you need to download the QuickBooks Tool Hub file.
  3. Once you are done with that open the downloaded file QuickBooks ToolHub.exe and install the Tool Hub by following the on-screen instructions.
  4. After this, double-click on the Tool Hub icon to open it on your Windows desktop.
  5. Next, select Program Problems and then click Quick Fix my program.
  6. Lastly, reopen the QuickBooks Desktop Application. 

Solution 2: Use the QuickBooks Install Diagnostic tool 

The QuickBooks Install Diagnostic Tool automatically diagnoses and fixes the “QuickBooks Closes Unexpectedly” error with the help of Microsoft components like QuickBooks Desktop. It keeps freezing the QB program used for its functionality. Below are the steps included in this section: 

  1. The very first step is to open the QuickBooks Tool Hub and select Program Problems.
  2. Now, click on QuickBooks Connection Diagnostic Tool and let it run. 
  3. It may take up to 20 minutes or more depending on the size of the file to detect and correct the issue of QuickBooks freezes when opening the company file.
  4. When the tool finishes, you have to restart your system and open the QuickBooks application. 

Solution 3: Rename the QBWUSER.ini File 

You might encounter a QuickBooks Closes Unexpectedly issue due to damage or missing QBWUSER.ini file. Hence, you are supposed to rename the QBWUSER.ini file to get rid of this error. Follow the step-by-step guide to proceed further: 

Note: It should be noted that whenever you rename the QBWUSER.INI file. It will remove the list of your previously opened company files. Therefore, you have to re-open your company file manually. 
  1. In the beginning, navigate to the folder in which you have saved the QBWUSER.ini file. Follow the given file path:
    Users[Your user name]AppDataLocalIntuitQuickBooks [year]
  2. In case you are unable to see the folder due to any reason then you might have to enable hidden files and folders.
  3. Afterward, right-click on the QBWUSER.ini file and choose the Rename option.
  4. Next, add .old at the end of the file name. For instance, QBEUSER.ini.old and rename the EntitlementDataStore.ecml file. 
  5. Finally, try to open the QuickBooks Desktop application once again and check if the error persists or not.

Solution 4: Repair the Program

The possibility is high that you might be using an updated QuickBooks application and also a compatible Operating System version. However, if you try to repair the program then it might help you to nullify QuickBooks Closes Unexpectedly error. Go through the following steps to repair the program. 

  1. Firstly, you have to reboot the computer.
  2. Now, log in to an admin account on Windows.
  3. Navigate to the Control Panel from the start menu. 
  4. Hit a right-click on QuickBooks and select Repair.
  5. Then, you need to follow the on-screen instructions until the repair function completes.
  6. Press Finish and then restart your system.

Sometimes, you may have to reinstall the software by following the steps provided below;

  1. Move your cursor to the Control Panel.
  2. Next, choose Programs and Features.
  3. You are required to click on Uninstall a program.
  4. Further, select QuickBooks and then press Uninstall.
  5. Follow the on-screen prompts until the process completes.
  6. After that, you have to restart your system.
  7. From the Intuit website, you need to download the setup of your QuickBooks version.
  8. Start the setup and follow the instructions that appear on the screen.
  9. Now, enter the Product and License number for product activation.
  10. Once the installation is complete, tap on Finish. 

Solution 5: Update your QuickBooks Software 

Sometimes, QuickBooks Closes Unexpectedly errors may arise due to the older version of the QuickBooks application. Therefore, QB users need to update their QuickBooks Desktop application as per the latest release. Here are the steps you need to perform on your own:

  1. Locate the QB desktop icon on your device, and then use the shortcut key to select it.
  2. Simply select “run as administrator” from the menu that appears when you have options.
  3. Just enter your login information and press the “enter” key when you see the prompt message.
  4. You must then click the “Help Tab” and choose the “Update QuickBooks desktop” option from there. As a result, a window titled “QuickBooks update” will appear.
  5. The next step is to navigate to the “update now” tab and select the “get updates” option from the list.
  6. You will see all of Intuit’s most recent releases if you do this.
  7. After downloading and installing the updates, close the application. The next step is to simply choose install updates.
  8. After making sure the installation was done correctly, simply restart the computer.
  9. Now attempt a task on QuickBooks to see if it functions properly or if it still crashes when opening a company file or carrying out any other task.

Solution 6: Use Selective Startup to install QuickBooks Desktop

To get around third-party applications that may block the installation of antivirus and antispyware programs, you need to install QuickBooks in a selective startup or safe mode. Doing so won’t let you confront the QuickBooks Closes Unexpectedly error. Let’s have a look at the steps presented below: 

  1. To begin with, hold and press the Windows + R keys together on your keyboard to open the Run command.
  2. Next, type MSConfig in the text space and press OK.
  3. Navigate to the General tab and choose Selective Startup mode and Load system services.
  4. After that, hover over the Services tab and then select Hide all Microsoft Services.
  5. Now, tap on the Disable All option.
  6. Ensure that unmark the Hide all Microsoft services checkbox. 
  7. Along with this, you need to ensure that you have selected the Windows Installer Checkbox from the list of services. 
  8. However, if it’s not then select the checkbox and click on OK.
  9. When all set, choose the Restart option on the system configuration window. 

Solution 7: Update Windows 

If you are working on outdated windows then you might get QuickBooks Closes Unexpectedly error. Thus, you are supposed to update it regularly to chuck off such an error code.

Follow the troubleshooting steps: 

  1. Once the update finishes, you have to restart your workstation. 
  2. If you can open the QuickBooks application before appearing this error then try to open QuickBooks and your company file as well.
  3. However, if for any reason you are unable to install QuickBooks Desktop then you are required to install it again.
  4. So, the error is resolved when you can install and open the QuickBooks application. If not then proceed to the next solution. 

Solution 8: Manually Fix Windows Components 

In case the QuickBooks Install Tool and the updating process didn’t eliminate the QuickBooks Closes Unexpectedly error, you can try repairing the specific Windows components on your own. Go through the steps mentioned below: 

  1. Repair or reinstall the Microsoft .NET Framework.
  2. Repair Microsoft MSXML.

Solution 9: Run the Clean Install Tool from the Tools Hub

The clean install tool works to auto-rename your old install folders for you. This allows QuickBooks to add new install files when you reinstall it. It won’t remove your QuickBooks company files and assist you in clearing up the QuickBooks Closes Unexpectedly issue. You just need to walk through the steps explained below: 

  1. Once you open the QuickBooks Tool Hub application, all the installation issues start appearing on the screen.
  2. Now, you have to select the installation issues. 
  3. Then, the QuickBooks clean install tool will be available for you.
  4. The user is required to press the green button.
  5. Besides that, you have to choose the QuickBooks version and product version that you want for your accounting process. 
  6. Moving ahead, you must click the Continue tab.
  7. After executing all the above steps, you need to make sure that the QuickBooks software installs at the default location.
  8. When the verification completes, hit OK.

Read Also: The Complete List of Quickbooks Errors

Additional Problems When QuickBooks Gets Crashed

QuickBooks Keeps Crashing on Windows 10

QuickBooks Keeps Crashing When Opening the Company File

QuickBooks Closes Unexpectedly Just After User Logged In

QuickBooks Desktop Pro Plus Keeps Crashing

QuickBooks Desktop Keeps Crashing

QuickBooks Not Responding After Login

QuickBooks accounting software simplifies the accounting process for small businesses, but it is not without flaws that can disrupt productivity. A problem has been noticed by certain users while using QB. It may be unpleasant for users to resolve the QuickBooks not responding after the login issue. Sometimes, QuickBooks crashed after login or stopped working after logging into the account. To ease your process in troubleshooting we’ve come up with this blog to discuss all possible options to deal with the “QuickBooks not responding after login” problem.

What Triggers The “QuickBooks Not Responding After Login” Issue?

There are a variety of reasons why your QuickBooks stopped working after login or QB crashed after login as it should be behind every technical fault in QB. Because QuickBooks is a multi-user platform, this type of error is to be expected. However, because the server may be delayed, QuickBooks performance may be affected. Users may be concerned since they are unable to open a QuickBooks account because of this problem.

Your “QuickBooks not working after login” for one of the reasons are jotted below:

  • The first, and most likely, cause is a faulty hard drive (on which the program and data are stored)
  • When the QBWUSER.INI file is missing from your system or is corrupted due to a variety of factors
  • Because the company name is quite long (Change Company Name in QB), limited errors occur, and the software crashes and refuses to open
  • Your computer’s operating system has been corrupted
  • Other QuickBooks software files could have been corrupted
  • QB Desktop was either not downloaded correctly or the installer was corrupted
  • QuickBooks is not being recognized as safe software by your computer’s Windows Defender system or antivirus program.

Preventive Measures Before Fixing QuickBooks Not Responding

  1. To begin, you must restart the system on which you are experiencing the QuickBooks problem. After you’ve rebooted your computer, you can use QuickBooks accounting software to get things done. To open QuickBooks Desktop in safe mode, hold down the CTRL key when clicking the Start button.
  2. Thereafter, the QuickBooks Refresher Tool, the QBinstall tool, the QuickBooks Tool Hub, and the QuickBooks System Repair Tool are among the tools you can use.
  3. You can also edit or delete the QBWUSER.INI file, open company files from a different place, create a Windows user account, disable the Firewall, and do a clean install.

Troubleshooting Methods To Get Rid Of “QuickBooks Not Responding After Login”

Method 1: Make Use Of The QuickBooks Refresher Tool 

You can utilize a QuickBooks refresher tool if your QuickBooks stopped working after login. One of the best tools for troubleshooting common QuickBooks issues is QBRefresher. If your QuickBooks isn’t responding after you log in, use this tool to fix the problem.

Let’s have a look at how to download the QuickBooks refresher tool:

  • Make sure the QuickBooks program isn’t open and if that’s the case then you should close your QB Desktop
  • Download the QuickBooks Refresher Tool and follow the on-screen instructions to install it
  • You can run the refresher tool after the installation is complete
  • Following that, the program will automatically identify the problem with your QuickBooks account and suggest solutions
  • Finally, you can log in to your QuickBooks account to see if your problem has been resolved. If not, proceed to the next method.

Method 2: Fix The Error With QBWUSER.INI File 

The QBWUSER.INI file can cause issues with your program, resulting in a “QuickBooks not responding after login” error. You can examine hidden files and folders in Advanced Settings to resolve this issue. After that, go to Windows settings and look for the QBWUSER.INI file, which you can then rename or delete.

  • in the beginning, make sure you’re on your local desktop 
  • Next, press the Windows + E to bring up the computer window
  • You can now look for the “Organise” tab and select “option
  • Following that, you may choose your Folder and search options
  • You can now select the View tab
  • You can enable the Show Hidden Files and Folders option in Advanced Settings
  • Under the Hidden Files and Folders options, select this option and then press the “Ok” button
  • After that, navigate to My Computer and then to Drive C
  • Then navigate to Documents and Settings >>> (Enter Your Username) >>> Local Settings > Application Data >>> Intuit to access QuickBooks (Year)
  • At this point, you should be able to find the file QBWUSER.INI
  • From this screen, you can either rename or delete the file from your system. 

Method 3: Make Use Of QuickBooks Install Diagnostic Tool 

You can simply fix a variety of issues with the QuickBooks application and company files by using the QuickBooks Install Diagnostic tool. If QuickBooks does not rely on Windows 10 or 7, you should use the QuickBooks Install Diagnostic tool.

To download and run the QuickBooks install utility on your PC, follow these steps:

  • To start with downloading “QuickBooks Install Diagnostic Tool”
  • Then save the downloaded file to your system somewhere you can easily find it
  • After that, close all of the windows or programs that are currently open.

The “QuickBooks Install Diagnostic Tool” can then be used. It could take up to 20 minutes to complete the process. You can reboot your machine after the process is completed to reflect the changes that are made.

Method 4: Utilize The QuickBooks System Repair Tool 

If your QuickBooks stopped working after login, you may easily fix the problem with the QuickBooks repair tool.

  • Initially, download the QuickBooks repair tool 
  • Save the file to your desktop in a local folder
  • After that, you can close all open apps before installing this tool
  • Because running a scan can take up to 20 minutes, you’ll need to wait here once it’s finished
  • Finally, you can restart the console to restore everything back to normal.

Method 5: Delete Or Remove The QuickBooks Program From The Windows Firewall

Remove QuickBooks software from the Windows Firewall to avoid the “QuickBooks not responding after login” problem. To do so, go to the Windows Firewall settings and establish the Inbound Rules and Outbound Rules.

Follow the steps outlined below:

  • To begin, press the Windows Start button
  • Using the search bar, look for the “Windows Firewall”
  • When you see “Windows Firewall” in the results, click on it
  • From the “Advanced Settings”, right-click on the “Inbound Rules”
  • Choose “New Rule” from the drop-down menu
  • From the Programs menu, select the Next button
  • Now select “This Program Path” from the drop-down menu
  • Choose a location for QuickBooks’ files
  • Select “Next” from the drop-down menu
  • Select “Allow the Connection” from the drop-down menu
  • Select “Next” from the drop-down menu
  • Also, confirm that all of the choices are selected
  • Select “Next” from the drop-down menu
  • Fill in the new rule’s name
  • Select the “Finish” button to end this process.

After you’ve finished setting up the inbound rule, you can move on to setting up the outbound rule using the same steps. All you have to do is go to the Advanced settings and select the outbound rules option. This will undoubtedly resolve the problem of “QuickBooks not responding after login”.


We’ve mentioned the steps you need to take in this article to fix the problem and restart QuickBooks as soon as possible. Before taking any action, we strongly advise that you read the entire guide; if you still have any questions after doing so, feel free to connect with our team of experts.


What Time Does It Require To Rebuild The Data In QuickBooks 2022?

Why Is My QuickBooks Not Responding?

How do I fix the QuickBooks company file opening error?

Why does QuickBooks frequently freeze without warning?

A PDF guide to fix QuickBooks Closes Unexpectedly Issue

Speak to A Specialist about QuickBooks Software

Headache🥺. Huh, Save time & money with QuickBooks Support 24×7 @ +1/, we provide assistance to those who face problems while using QuickBooks (Support all U.S. & Canada Editions)

--- Support - We provide solutions for the following QuickBooks (Pro, Premier, Accountant, Enterprise, Payroll, Cloud) ---

  • Error Support
  • Data Import
  • Data Conversion
  • Payment Solutions
  • Upgradation
  • Payroll Support
  • Data Export
  • Software Integration
  • QuickBooks Printer Support
  • Complete QuickBooks Solutions
  • Tax-Related Issues
  • Data Damage Recovery
  • Installation, Activation Help
  • QuickBooks Windows Support

Disclaimer : We are a third party agency working on providing authentic support and full fledged services for for accounting software QuickBooks 2018 version. It is one of… Read more