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QuickBooks Error 3371 – Quickbooks Could Not Load The License Data

QuickBooks Error 3371 - Quickbooks Could Not Load The License Data

QuickBooks Error 3371 occurs when Quickbooks Could Not Load The License Data. This error can be related to updates, upgrades, or installations in QuickBooks software. For resolving this problem you have to require accurate troubleshooting steps to resolve. In this article, we will discuss how to troubleshoot the QuickBooks error 3371: QuickBooks could not load the license data.

Quick Overview of QuickBooks Error 3371

Error Code:Error 3371Developer:Intuit Inc.
Error Description:Error 3371: QuickBooks could not load the license data. This may be caused by missing or damaged files.Software:QuickBooks
Symptoms:QuickBooks Desktop won’t respond for work, the Windows operating system has frozen.Applies to:Windows 10 and 11
Cause:Damaged qbregistration.dat file or cannot be accessible, Damaged MSXML files component.Solution:Delete and Recreate Damaged Entitlements files manually, and Perform a Clean installation of QuickBooks Desktop.

Error 3371 Messages Occur During Update, Upgrade, Installation QuickBooks

once in a while, whilst you activate or open QuickBooks Desktop, you may see any such error messages:

Could not initialize license properties. error 3371: QuickBooks couldn’t load the license data. this may be resulting from lacking or damaged files.

Couldn’t initialize license properties. [Error 3371, Status Code -11118]: QuickBooks couldn’t load the license records. this may be as a result of missing or broken files.

Couldn’t initialize license properties. [Error: 3371, Status Code -1]: QuickBooks could not load the license data. this will be caused by missing or damaged files.

What is Quickbooks Error 3371 & How to Fix It?

The Quickbooks Error 3371 is an Update, Upgrade, or Installation Errors in Quickbooks Software. This can be a plague you haven’t realized has been on your system for ages and you just ran into it. Trust me, it can be a pain in the neck at times to get this fixed but there are troubleshooting steps that you can easily follow and get it removed if done accurately. First of all, to fix it, one should learn the root cause. There are indeed many. Let us get to know them better.

What are the factors responsible for QuickBooks Error 3371?

There are a couple of reasons that may lead to this error code, a few of them are described below:

  • Missing QBregistration.dat file is the primary reason for triggering QuickBooks Error 3371. The installation file usually contains the license data stored in the hard drive and if this file gets damaged then you may get this sort of error. 
  • If the QuickBooks desktop has performance issues. 
  • You can also encounter this error if you lose the connection to the QuickBooks data file. 
  • Having trouble printing, emailing, or saving as a PDF in QuickBooks data file. 
  • Incomplete or unsuccessful Windows update installation keeps the Windows components out-to-date and this may come across QuickBooks Error 3371. 
  • Crash com errors in QuickBooks can provoke this error. 
  • In case the QuickBooks stopped working error occurs, it might lead to QuickBooks Error code 3371. 
  • The MSXML component is an integral component offered by Microsoft. This component helps to retrieve the information in the QBregistration.dat file allowing QB to run. If this file gets damaged or broken then the QuickBooks Error Code 3371 will start popping up on your screen. 
  • If you open the company file before importing the .QBO and saving data might lead to QuickBooks Error 3371. Therefore, you are supposed to save your work first and then move forward with opening the file. 
  • Firewall settings, faulty Windows updates, and adverse anti-virus settings can also give rise to QuickBooks Error Code 3371. 
  • Due to network issues, you can lose the connection with the QuickBooks data file. 
  • Error Code 80029c4a can be one of the principal causes of getting such an error code.

Things to be considered before Tackling the QuickBooks Error 3371

  • Your QuickBooks installation process can fail or get damaged if the latest Windows updates are not installed in your system. Thus, you need to make sure that Windows is updated to its most recent release. 
  • In case the error still perpetuates, it might be due to a corrupted Windows operating system. 
  • If the file is opened before saving it, the right networks and QuickBooks Enterprise with WebConnect users might face this issue. In this scenario, you need to save the company file before importing the .QBO file.

How to Resolve QuickBooks Error 3371?

Below are the mentioned solutions to fix QuickBooks Error 3371, to resolve follow solutions carefully:

Solution 1: Download and Run QuickBooks Tool Hub

  • Start with downloading and installing the QuickBooks Tool Hub of the latest version 
  • Next, press the keys Ctrl + J at the same time to open the download folder 
  • Now, perform a double-click on the QuickBooksToolHub.exe downloaded file, also agree to the given terms and conditions 
  • After that, you have to follow the instructions to complete the installation 
  • Move to the Desktop after the installation is completed 
  • Then close all the programs that are running background on your system 
  • Open the Tool Hub by clicking on the same icon 
quickbooks tool hub to fix BEX error
  • You can also use the Windows Search feature to open the QuickBooks Tool Hub if you’re unable to find it with the above step
  • Once done with that then give hit on the tab called “Installation Issues” and choose the option “QuickBooks Install Diagnostic Tool” 
quickbooks tool hub fix my installation issues
  • Again follow the instructions on the prompts and then let the tool repair the damaged installation components 
  • Finally, you have to reboot your PC and verify whether the QuickBooks BEX error is resolved or not. 

Solution 2: Reinstall QuickBooks Desktop

  • Hit the windows+R on your keyboard & type the appwiz.cpl in the provided run box
  • Now click on OK and choose quickbooks from the program list
  • Select the Uninstall option and then hit Ok
  • Now follow the prompt instructions to clean quickbooks company files from your computer.
  • Now visit the official quickbooks download page.
  • Just select your country and quickbooks version to proceed to the next
  • Next, click on search and you will get the download link.
  • Now download quickbooks and go to the download folder of your computer.
  • Follow the onscreen prompts to install the software.
  • Now you need to provide the registration information.
  • Once the installation process is completed, You just need to restart your windows.

Solution 3: Create a New Entitlementdatastore.ecml file

  1. Go to the system tray, right-click on the QuickBooks icon, and choose Exit.
  2. Find the EntitlementDatatore.ECML file on your system and rename it. We recommend that you append the old one at the end of the file name.
  3. Now launch QuickBooks and enter the license information to activate your product.
    Note: QuickBooks will now create a new file that stores all the registration information.
  4. Go to the Help menu.
  5. Choose Manage My License.
  6. Click on Sync License Data Online.

Solution 4: Updating the Microsoft Windows Operating System

  • First of all, you will have to log in to the system as an administrator.
  • After logging in, you need to click on the Windows logo from the keyword.
  • Then, go to the settings option and click on the Windows Update.
  • Before processing the Window Update verify the minimum system requirement.
  • After that, you need to click on Window Update.
  • After completing the Windows update process.
  • You need to Download and install the QuickBooks latest version and you should not see QuickBooks error 3371.

Solution 5: Repair Microsoft .NET Framework

  • Once again, close all the running applications.
  • Then go to the start button and look for Control Panel, double-click on it.
  • Programs and Features’ will appear on your screen. Double-click on it.
  • You will see a list of the installed programs on your screen. Look for Microsoft .NET Framework and right-click on it. You will see Change/Remove.
  • Click on repair and follow the instructions.
  • Once done, restart your computer and try accessing QuickBooks.

Solution 6: Perform a Clean Installation of Windows and QuickBooks 

Sometimes, it is important to perform a clean installation of Windows and QuickBooks if you quickly want to tackle QuickBooks Error 3371.

The entire procedure is picturized in this section: 

  1. You need to install the latest Windows update. 
  2. Once you are ready to set up QuickBooks Software, you need to recreate the damaged entitlementdatastore.ecml file and then resolve the License and fix registration issues. 
  3. The final step is to tap on Reinstall and perform a clean installation. 

To complete the re-installation of QuickBooks Desktop, there are three manual steps that a user needs to schedule. Let’s have a look at all of them: 

  1. Uninstalling QuickBooks Desktop 
  2. Using QuickBooks Clean Install Tool for Windows 
  3. Re-installing QuickBooks on your PC 

Step 1: Uninstalling QuickBooks Desktop 

  1. You are required to click the Windows + R keys to start the Run command. 
  2. After this, type Control Panel in the search bar and then press the OK button. 
  3. Now, head to Programs & Features and choose the Uninstall a Program option. 
  4. From the list of installed programs, select QuickBooks Desktop and tap on Uninstall. 
  5. Then, follow the on-screen instructions to complete the uninstallation process. 

Step 2: Using QuickBooks Clean Install Tool for Windows

  1. Start with downloading the QuickBooks Tool Hub from the official website of Intuit. 
  2. Now, navigate to the location where the download is saved and double-click on the downloaded file to initiate the installation process. 
  3. Then, you have to install the program by following the on-screen prompts.
  4. Click on I Accept to complete the installation process and then open the QuickBooks Tool hub from the Desktop. 
  5. Here, tap on the Clean Install Tool after selecting the Installation Issues tab. 
  6. After this, go for the QuickBooks Desktop version installed previously and press the Continue tab. 
  7. Within a few minutes, the following message will start appearing on the screen “Please install your copy of QuickBooks to the default location”. Later, hit the OK tab to complete this troubleshooting step. 

If you are unable to access QuickBooks Desktop while renaming the folders, the steps are to be followed: 

  1. Start the Windows taskbar and then hover over the Task Manager. 
  2. Choose the Processes tab and click on the Image Name column header. 
  3. Now, you need to select Exe, QBDBMgern.exe, qbw32.exe, QBCFmonitorservice.exe, and then tap on END. 
  4. Furthermore, you need to hit the Yes icon once you see any warning message on the screen. 

Step 3: Re-installing QuickBooks on your PC 

  1. To set forth, insert the CD of the QuickBooks Desktop and then follow the directions visible on your screen. 
  2. Once the software is installed on the system, it will ask for your Product and License number. 
  3. Now, enter the credentials just as you mentioned in the system earlier. 
  4. After providing the above information, follow the on-screen instructions to get the step completed.
  5. Later, click on the Next tab. 
  6. Select the type of installation and press Next once again then hit the Install tab to proceed ahead. 
  7. At the end of the process, you will be able to run QuickBooks.


QuickBooks Error 3371 is a very frustrating hurdle in your accounting work, This issue can be stemmed from missing or damaged files, Windows updates, and licensing problems. With the right solutions, you can overcome QuickBooks Error 3371.

Frequently Asked Questions

Q1. What Does QuickBooks Error 3371 Mean, and How Can You Fix It?

QuickBooks error 3371 signifies trouble wherein QuickBooks cannot load the important license data because of broken or missing files. To clear up it, you could try answers like running the 3371 error repair device from the QuickBooks tool Hub, re-growing the EntitlementDataStore.ecml file, updating your Windows OS and antivirus software, repairing the Microsoft .net Framework, or performing a clean QuickBooks installation.

Q2. What are the Common Reasons for QuickBooks Error 3371?

QuickBooks error 3371 happens because of various factors, inclusive:

  • Missing or broken QBregistration.dat file.
  • Troubles with the MSXML component.
  • Corruption of the EntitlementDataStore.ecml file.
  • Outdated Windows OS or antivirus software.
  • Wrong usage of WebConnect with QuickBooks enterprise on cloud hosting.

Q3. How do you prevent QuickBooks error 3371 in the future?

To prevent QuickBooks error 3371 from occurring in the future, don’t forget the following up-to-date practices:

  • Preserve your Windows and QuickBooks software up-to-date.
  • Up-to-date regular data backups.
  • Ensure a secure environment with antivirus safety.
  • Exercise caution with file handling, mainly from unknown sources.
  • Carry out routine up-to-date maintenance.
  • Updated hardware health.
  • Educate up-to-date on QuickBooks’s quality practices.
  • Implement access popup controls in multi-user environments.

Q4. What’s the role of the EntitlementDataStore.ecml file in QuickBooks?

The EntitlementDataStore.ecml file in QuickBooks stores essential license and registration statistics. it is critical for validating your QuickBooks license and enabling legal use of the software.

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