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QuickBooks Crashes When Sending Emails Error

QuickBooks Crashes When Sending Email Error

It is important to create invoices statements and other financial documents and it is not a pleasant situation to lose unsaved information. sometimes QuickBooks crashes when sending emails, resulting in different error codes each time.

QuickBooks Desktop is the commonly occurring error that happens while emailing invoices or with other transactions as well. Certainly, it doesn’t feel good to lose the unsaved information in other QuickBooks open windows that are worked on simultaneously.

Quick Overview of QuickBooks Crashes When Sending Email

Error Name:QuickBooks Crashes When Emailing InvoicesDeveloper:Intuit Inc.
Error Description:Most QuickBooks users have reported –QuickBooks Crashes When Emailing Invoices- issue.Software:QuickBooks
CauseThe hard drive is corrupted., MS Office (word, excel ) stops working or Windows components are damaged or corrupted.Applies to:QuickBooks Desktop won’t respond or work, Windows operating system got frozen.
Symptoms:QuickBooks Desktop won’t respond or work, Windows operating system got frezon.Possible Solution:Make sure the outlook is updated to the current date, Configure QuickBooks Firewall and Security settings exceptions.

Causes behind the Crash Error in QuickBooks when sending emails

Users can face Crash Errors in QuickBooks while working with QuickBooks Desktop. Here, you can find all the reasons why this error appears:

  • Due to Damaged or Missing Windows Components and MS Office segments, This error might appear on your screen. 
  • When QuickBooks neglects to speak with Email Service or Client 
  • An infection hampering the sync. 
  • Pernicious programming erased the fundamental QuickBooks segments or files.
  • A firewall impeding the QuickBooks correspondence measure

Before Jobs sends the QuickBooks Crash Error investigating steps you should know when QB crash error happens. The goal steps are something very similar to the Crash error event, regardless of what you were doing when the QB crash error happened. 

Stages where typically QuickBooks crash error happens 

Before sending the QB crash error investigating steps, you should know when this error happens. The goal steps are something similar for this error, regardless of what you were doing when the error happened. 

  • QuickBooks com error while messaging solicitations. 
  • While opening solicitations QuickBooks crash error happens. 
  • QuickBooks com crash errors happen while doing a connection. 
  • While saving QuickBooks Crash error happens. 
  • Crash: com error while opening the check register. 
  • Crash: com error while opening a report in QuickBooks.

Solutions to fix QuickBooks Crash When Sending Email problem

You can resolve this QuickBooks problem by using the following troubleshooting methods:

Solution 1: Update QuickBooks to the Latest Release

Steps to update QuickBooks to the Latest Release

  • Go to QuickBooks Help > Select Update QuickBooks > Update Now
  • Check the box – Reset Update (this will erase all previous update downloads)
  • Select Get Updates
  • After completion, restart QuickBooks

Solution 2: Install the PDF and Print Repair Tool

  • The first step is to download and run the QuickBooks print and PDF repair program
  • Then complete the .pdf file-related task that caused the problem 
  • If you see an error on the screen, restart the computer and try again
  • Confirm that the XPS document author should be printed, and then save it as a PDF file
  • Using the XPS document author elements, you can save the XPS document author as a PDF file
  • Then open the notepad and type something in
  • After that, go to the file followed by hitting “Print”
  • Once done with that, choose the XPS document author and then the Print option
  • Then choose a desktop from within.
  • The next step is to go to the desktop
  • At last, see if you can read the XPS document that was created from the tab.

Solution 3: Check The Settings In Webmail Preferences

To Check The Settings In the Webmail Preferences process you need to follow the steps

  • From the menu bar click Edit. > Choose Preferences.
  • Click Send Forms > Choose the email account in My Preferences > Click Edit.
  • Mark the SSL box (you can also select Default)
  • Also, make sure the server name matches the Server Name field

Notes: If you see SMTP. as the outgoing mail or SMTP, change the name intuit. SMTP. mail. > Click OK

  • If you get an incorrect password error message, turn on the below 2 options
  • Follow the two-step verification
  • Allow apps that use the less secure sign-in.
  • Generate a one-time password through 3rd party
  • Now try to send the email through QuickBooks Desktop again and enter the password received in the third-party app
  • Set up Outlook By getting the correct settings from your ISP.

Solution 4: Set up Secure Webmail

Steps to Set up Secure Webmail in the latest versions of QuickBooks:

  • Choose Edit from the QuickBooks menu > Choose Preferences > Select Send Forms
  • Select WebMail, > Click Add > Choose provider & enter the email address
  • Keep the Use Enhanced Security checked > Click OK
  • Sign in to your Intuit account with the username (it may not be the same as the one you using to connect to your QuickBooks)
  • In the webmail provider’s login sign in and choose to grant Intuit access.

Solution 5: Bridge your Email Service/Client with QuickBooks Desktop

  • First of all, reach out to your email service/customer service supplier to acquire the email configurations. 
  • Distribute the outsider application access to your email service/customer control board. 
  • If you have a non-heritage email customer, reach out to the particular designers to acquire port data and different points of interest concerning QuickBooks. 
  • Add or configure the settings as suggested by the service supplier and that’s it in a nutshell. 
  • Attempt to open some other report or a structure and attempt to email it to yourself to check if the Crash Error

Solution 6: Configure the QuickBooks Firewall and Security

  • The first thing you have to do to add QuickBooks Firewall Exceptions to the QuickBooks Communication channel right. 
  • Then, configure QuickBooks cycle and port Exceptions in your framework security programming (according to the User manual) 
  • Now, you have to restart the PC and reaffirm that the settings stay flawless. 
  • Attempt to open some other report or a structure and attempt to email it to yourself to check if Crash Error endures, else continue ahead to the last strategy.


You might find several solutions in this blog useful for fixing the QuickBooks crash issue when sending emails. You can contact the help desk if you require any assistance from our QuickBooks error support specialists.


  1. What is QuickBooks Crash when sending Emails?

    QuickBooks crashes sometimes when a user attempts to send an email.  The issue happens due to damaged components of MS Office and improper internet connectivity. Fix all damaged issues or update the latest release of MS-office in a minimum time frame otherwise, you lost the company data.

  2. What types of issues appear in QuickBooks while sending an email?

    Many types of issues appear, you might be blocked from further processing or unable to open the company file. If troubleshooting takes a long time to resolve, then you might be losing your company data.

  3. What to do when QuickBooks crashes when sending an email?

    You can fix this error in so many ways such as your outlook must be updated to the latest release, set up the outlook as a default mail application, add an email account, Update your QuickBooks, repair the window office and update the latest release of the window.

  4. How do I fix Outlook not responding in QuickBooks?

    Outlook not responding error in QuickBooks

    1. To get to QuickBooks Edit preferences, go to the Edit menu and select Preferences.
    2. Choose Send Forms, then click WebMail.
    3. Type in your email address and select the affiliate network from the drop-down menu.
    4. Check Use Enhanced Security and hit OK.
    5. If you see the error message, Network Error, uncheck the box.

  5. Why Does My QuickBooks Keep Freezing Up?

    QuickBooks Desktop is frozen when the company file exceeds the maximum size. Destroyed QBWUSER. INI file within the system. Damaged or outdated Operating System.

  6. How do I send an email from QuickBooks to Outlook?

    In QuickBooks, you can send transactions through Webmail or Outlook.

    + Go to the QuickBooks Edit menu and select Preferences.
    + Select Send Forms.
    + Select Web Mail and Add.
    + Fill out the Add Email Info and select OK.
    + Select OK to save your changes.

  7. Why Does Quickbooks shut down when emailing invoices?

    Sometimes, these issues are caused by your computer and its settings. Make sure to always update QuickBooks Desktop with the latest release to ensure that you’re getting all of the important patches.

    Below are the mentioned related causes that make QuickBooks Shut Down When Emailing invoices:

    1. Corrupted or damaged components:
    2. Outdated software:
    3. Email settings issues:
    4. Template issues:

  8. Why wouldn’t I be able to email invoices from QuickBooks?

    An Email bounces when your delivery email address is wrong or fails to deliver and sometimes that issue occurs with the recipient’s email server.

  9. Will QuickBooks consequently email invoices?

    In QuickBooks Desktop, users can email sales forms, invoices, and statements to customers. The user can send them individually to every customer or as a batch, or save them to send when ready.

  10. Would you be able to email various invoices in QuickBooks?

    Presently, when sending invoices in a group, each receipt makes an individual email. QuickBooks is intended to send one invoice for each email, regardless of whether the email address is the equivalent, or regardless of whether you’re sending it to a similar client.

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