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QuickBooks Crashes When Sending Email Error

QuickBooks Crashes When Sending Email Error

It is important to create invoices statements and other financial documents and it is not a pleasant situation to lose unsaved information. sometimes QuickBooks crashes when sending emails, resulting in different error codes each time.

QuickBooks Desktop is the commonly occurring error that happens while emailing invoices or with other transactions as well. Certainly, it doesn’t feel good to lose the unsaved information in other QuickBooks open windows that are worked on simultaneously.

About QuickBooks Crashes When Emailing Invoices

Error Name:QuickBooks Crashes When Emailing InvoicesDeveloper:Intuit Inc.
Error Description:Most QuickBooks users have reported –QuickBooks Crashes When Emailing Invoices- issue.Software:QuickBooks
CauseThe hard drive is corrupted., MS Office (word, excel ) stops working or Windows components are damaged or corrupted.Applies to:QuickBooks Desktop won’t respond or work, Windows operating system got frozen.
Symptoms:QuickBooks Desktop won’t respond or work, Windows operating system got frezon.Possible Solution:Make sure the outlook is updated to the current date, Configure QuickBooks Firewall and Security settings exceptions.

What is a QuickBooks Crash Error?

Before getting into the details of the QuickBooks Crash When Sending Email Error and how to fix it, let’s first understand what kind of error it is. There is no doubt in agreeing that error can be quite troublesome.

After spending too much time editing an invoice to send to your client, facing the error can be frustrating. often the observation has resulted in the cause of this error by updates or changes from Microsoft.

Instances of QuickBooks Crash Error when Sending Emails

QuickBooks Crash Errors may occur due to various types of reasons. Apart from mailing the invoices, there may be other instances when the QuickBooks desktop is likely to crash:

  • While attaching or opening a file
  • When the user clicks on Send Forms
  • When opening the check register
  • While Saving.
  • During the startup

Causes behind the Crash Error in QuickBooks when sending emails

The following lines list the main reasons why this QuickBooks Crash Error When Sending Email Error could occur.

  • With the email server, QuickBooks is unable to connect.
  • There could be damage to the Microsoft Windows components. These are the foundations of an efficient QuickBooks operation.
  • Some conflicting third-party applications may obstruct the connection between QuickBooks and the email server.
  • It could be the firewall or antivirus software that is obstructing your connection.

Before Jobs sends the QuickBooks Crash Error investigating steps you should know when QB crash error happens. The goal steps are something very similar to the Crash error event, regardless of what you were doing when the QB crash error happened. 

Stages where typically QuickBooks crash error happens 

Before sending the QB crash error investigating steps, you should know when this error happens. The goal steps are something similar for this error, regardless of what you were doing when the error happened. 

  • QuickBooks com error while messaging solicitations. 
  • While opening solicitations QuickBooks crash error happens. 
  • QuickBooks com crash errors happen while doing a connection. 
  • While saving QuickBooks Crash error happens. 
  • Crash: com error while opening the check register. 
  • Crash: com error while opening a report in QuickBooks.

Steps to fix QuickBooks Crash When Sending Email problem

You can resolve this QuickBooks problem by using the following troubleshooting methods:

Total Time: 30 minutes

Step 1: Update QuickBooks to the Latest Release

The first and most efficient way to address the issue of QuickBooks crashing when sending emails is to update the QuickBooks software. The steps listed below can be used to complete the update:

💠 Begin by opening the QuickBooks and then you have to click on the Help tab.
💠 Select the Update QuickBooks option now, then click the Update Now tab.
💠 Next, you must select the Reset Update menu item.
💠 To initiate the update process, the next step is to click on Get Updates.
💠 Once the update has been properly completed, you have to open QuickBooks again.

Step 2: Install the PDF and Print Repair Tool

Install the PDF and Print Repair Tool

Download QuickBooks Print and PDF Repair Tool and run it Once done, try the .pdf file-related task again that generated the error initially

Step 3: Check The Settings In Webmail Preferences

Misconfigured webmail settings might also cause the QuickBooks desktop to crash. For this reason, you need to adjust webmail preference settings. The following is a discussion of the corresponding methods:

💠 Open QuickBooks, then you have to select the Edit option.
💠 After that, select Preferences.
💠 You need to select the Send Forms option from the settings menu.
💠 Select your email account in the My Preferences area and then click the Edit button.
💠 The SSL box must then be marked.
💠 The server name must match with the field labeled Server Name.
💠 You must change the name to if the outgoing mail address is configured to “SMTP.”
💠 After finishing the changes, you have to select the OK tab.
💠 Restart QuickBooks and attempt to send a test email to yourself. If the crash still occurs, move on to the next fix.

Step 4: Set up Secure Webmail

The following describes how to use secure webmail:

💠 After opening QuickBooks, you have to select the Edit menu.
💠 After that, select the option to Send Forms by clicking on Preferences.
💠 This is where you must select WebMail.
💠 After that, click the Add option and select the service provider.
💠 Please enter your email address now.
💠 Take care not to unmark the option to Use Enhanced Security option.
💠 Then you have to click on the OK button.
💠 Open QuickBooks now and enter your correct login information.

Step 5: Bridge your Email Service/Client with QuickBooks Desktop

💠 First of all, reach out to your email service/customer service supplier to acquire the email configurations. 
💠 Distribute the outsider application access to your email service/customer control board. 
💠 If you have a non-heritage email customer, reach out to the particular designers to acquire port data and different points of interest concerning QuickBooks. 
💠 Add or configure the settings as suggested by the service supplier and that’s it in a nutshell. 
💠 Attempt to open some other report or a structure and attempt to email it to yourself to check if the Crash Error

Step 6: Configure the QuickBooks Firewall and Security

Sometimes, the Firewall’s obstruction can also trigger the QuickBooks desktop crash issue when sending emails. Make sure the firewall is configured such that QuickBooks desktop crashes are not being caused by it. The following is the process for the same:

💠 First, you have to Add QuickBooks in the Firewall Exceptions.
💠 Next, you have to set up QuickBooks and add QuickBooks port exceptions in the Firewall.
💠 Try temporarily disabling the firewall to see if it resolves the email-sending crash problem if the other process doesn’t work.

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Also Find: QuickBooks Crashes Again and Again?

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Read More Also: QuickBooks Error Technical Support Number


  1. What is QuickBooks Crash when sending Emails?

    QuickBooks crashes sometimes when a user attempts to send an email.  The issue happens due to damaged components of MS Office and improper internet connectivity. Fix all damaged issues or update the latest release of MS-office in a minimum time frame otherwise, you lost the company data.

  2. What types of issues appear in QuickBooks while sending an email?

    Many types of issues appear, you might be blocked from further processing or unable to open the company file. If troubleshooting takes a long time to resolve, then you might be losing your company data.

  3. What to do when QuickBooks crashes when sending an email?

    You can fix this error in so many ways such as your outlook must be updated to the latest release, set up the outlook as a default mail application, add an email account, Update your QuickBooks, repair the window office and update the latest release of the window.

  4. How do I fix Outlook not responding in QuickBooks?

    Outlook not responding error in QuickBooks

    1. To get to QuickBooks Edit preferences, go to the Edit menu and select Preferences.
    2. Choose Send Forms, then click WebMail.
    3. Type in your email address and select the affiliate network from the drop-down menu.
    4. Check Use Enhanced Security and hit OK.
    5. If you see the error message, Network Error, uncheck the box.

  5. Why Does My QuickBooks Keep Freezing Up?

    QuickBooks Desktop is frozen when the company file exceeds the maximum size. Destroyed QBWUSER. INI file within the system. Damaged or outdated Operating System.

  6. How do I send an email from QuickBooks to Outlook?

    In QuickBooks, you can send transactions through Webmail or Outlook.

    + Go to the QuickBooks Edit menu and select Preferences.
    + Select Send Forms.
    + Select Web Mail and Add.
    + Fill out the Add Email Info and select OK.
    + Select OK to save your changes.

  7. Why Does Quickbooks shut down when emailing invoices?

    Sometimes, these issues are caused by your computer and its settings. Make sure to always update QuickBooks Desktop with the latest release to ensure that you’re getting all of the important patches.

    Below are the mentioned related causes that make QuickBooks Shut Down When Emailing invoices:

    1. Corrupted or damaged components:
    2. Outdated software:
    3. Email settings issues:
    4. Template issues:

  8. Why wouldn’t I be able to email invoices from QuickBooks?

    An Email bounces when your delivery email address is wrong or fails to deliver and sometimes that issue occurs with the recipient’s email server.

  9. Will QuickBooks consequently email invoices?

    In QuickBooks Desktop, users can email sales forms, invoices, and statements to customers. The user can send them individually to every customer or as a batch, or save them to send when ready.

  10. Would you be able to email various invoices in QuickBooks?

    Presently, when sending invoices in a group, each receipt makes an individual email. QuickBooks is intended to send one invoice for each email, regardless of whether the email address is the equivalent, or regardless of whether you’re sending it to a similar client.

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