Skip to content

QuickBooks Error 15225

QuickBooks Error 15225

QuickBooks is a top-notch accounting application used by a variety of businesses all around the world. Apart from its high-quality features, the software also comes with a set of flaws or errors that cause several technical problems. QuickBooks error 15225 is one of them that arises primarily when the user attempts to download or install the newest payroll updates into their device. The error is supported by a corresponding text saying, “The QuickBooks Desktop update did not complete successfully”. It suddenly stops responding to the user requests at any time and being unable to accomplish tasks, your software might start malfunctioning or result in a delayed performance. 

Have a fast read of our advisory blog if you’re intrigued by the occurrence of this error. To protect the system and its content, the QuickBooks accounting software tries to verify the digital signature of files that are downloaded through the program. Incorrect configuration of Microsoft Internet Explorer may additionally cause these errors. In this blog, let’s conduct a thorough investigation of this issue to gain some helpful troubleshooting to eradicate the error with ease. 

Which causes lead you to the QuickBooks error 15225?

  • Outdated or Misconfigured Microsoft Internet Explorer may hamper the online activities of QuickBooks programs. 
  • An unverified digital signature certificate may provoke QuickBooks error 15225.
  • Internet connectivity issues may be one of the biggest reasons for this difficulty. 
  • If a new user accidentally deletes or alters QuickBooks component files then also this error can occur. 
  • When the QuickBooks files got damaged due to an attack by a virus on the device. 
  • Unsuccessful installation of QuickBooks.
  • If QuickBooks and Intuit are blocked by the system security and firewall settings.
  • Damaged Windows registry.
  • Malware issue.
  • Corrupted Windows file.
  • And the list goes on…

Steps to repair QuickBooks error 15225

According to the causes that cause error code 15225, here are some techniques that may facilitate your cure of the error with no issues –

Step 1: Exclude Intuit and QuickBooks from Blok List of the Browser

💠 Press the Windows+ R keys on your keyboard to trigger open the Run window.
💠 Within the search panel, write “explorer” and then click OK.
💠 A web Properties box will appear on the screen; head to the net Options section.
💠 After that, tap on the safety hit on Trusted Sites, and press the Sites button.
💠 Now within the given space, add the subsequent links and click on Add-, or 
💠 Then unmark the box beside “Require server verification (HTTPS:) for all sites during this zone,”
💠 In the end, click Close and OK.

Step 2: Install and verify the Digital Signature for QuickBooks

The Digital Signature works as a proof of identity for an organization on the Internet. Its absence or non-verification may lead to issues like QuickBooks error 15225. The user is required to follow the instructions to avoid such issues in the future. 

💠 Close QuickBooks Desktop and your company file to view the Digital Signature window.
💠 Press the Windows button, navigate to the search space, and type QBW32.exe.
💠 Move your cursor over the option, make a right-click on it, and select Properties.
💠 In the Digital Signature screen, make sure that Intuit .inc is selected in the signature list.
💠 Tap on the Details button and then click on the View Certificate tab.
💠 Once you are done with the above step, switch to the Certificate section and choose the Install Certificate option.
💠 Hit Next until the Finish tab appears on your screen. 
💠 Press Finish after this.
💠 At last, you have to reboot your computer and download the payroll updates again. 

Step 3: Define Intuit and QuickBooks as Trusted Sites in your Browser

Web Browsers like Internet Explorer may recognize QuickBooks and Intuit domains as threats to the system. This is why they may prohibit their online access

💠 You have to take exit from QuickBooks Desktop and your company data file. 
💠 Start Internet Explorer and go to the top right corner of the window.
💠 Tap on the Tools icon and select Internet Options from the drop-down menu.
💠 Click on Advanced and navigate to the Security section to press the Trusted Sites button.
💠 Head to the Sites section and enter the below websites in the given field; click on the Add tab-
💠 After that, close the window and select Custom Level.
💠 Next, move to the Miscellaneous section and tap on the Enable button.
💠 In the “Access data sources across domains” section, press OK, Apply, and again click the OK button.
💠 Lastly, you are required to go back to the QuickBooks screen and download the payroll updates.

Step 4: Make changes in the SSL Settings of Internet Explorer

💠 The user is supposed to open Internet Explorer and tap on the Tools icon from the upper-right corner of the screen.
💠 Select Internet Options from the list and go to the General section.
💠 Press the Delete button and choose the Temporary Internet data files option. 
💠 Then, click on Delete again.
💠 Navigate to the Connections, hit on the LAN Settings, and then click LAN setups.
💠 Mark the box beside “Automatically Detect Settings” and “Proxy servers.”
💠 Hit the OK button and verify the boxes beside these two options- 
– SSL 2.0
– SSL 3.0
💠 Also, you must unmark the box beside “Check for publisher’s certification” and then click Apply.
💠 Finally, press OK and exit from the browser window.

Step 5: Put off the Firewall and Network Protection Temporary

This issue may take place when the Firewall or some security software obstructs to download of the most recent updates. Therefore, It’s good to show them off for a very short period.

💠 To begin with, make right-click on the Start button.
💠 Select Settings.
💠 Tap on Update & Security.
💠 On the left panel, you are required to choose the Windows Security tab and then hover over Open Windows Security.
💠 Select Firewall and Network Protection under the Windows Security window.
💠 You need to click on Domain, Private, and Public Network one by one and then turn off the Microsft Defender Firewall with all types of networks.
💠 Now try to install the latest updates of QuickBooks.

Step 6: Adjust the Advanced Settings in Internet Explorer to suit QuickBooks

💠 In the Internet Explorer window, tap on the Tools icon and choose Internet Options.
💠 Navigate to the Advanced section and select Settings.
💠 Next, you have to go to the Security tab and uncheck the “Do not save encrypted pages to disk” box.
💠 After this, you must check the “Use TLS 1.2” box and hit the OK button.
💠 Terminate the box and click the Done button in the Internet Connection window.
💠 Move to QuickBooks Desktop and then you need to download the payroll tax table updates.

Step 7: Uninstall and Reinstall QuickBooks

If the above-stated methods won’t work, you will have to Uninstall and Reinstall QuickBooks Desktop to repair this problem permanently. Before you are going to uninstall QuickBooks ensure to are handy with the license and product number. You would have to log in to the Intuit Account to induce the merchandise information.

Follow the below-listed instructions if you wish to uninstall QuickBooks.

💠 You have to press the Windows+R keys together and Run the command.
💠 Write appwiz.cpl and click OK.
💠 Choose QuickBooks and hit uninstall under Programs and Features.
💠 Tap on Yes if prompts you.
💠 After this, click Next and choose the Remove option.
💠 Now you may have to wait for a while until the QuickBooks software uninstalls from your computer.
💠 Once the installation wizard successfully uninstalled QuickBooks, click Finish.

Implement these steps if you are going to reinstall QuickBooks Desktop:

💠 Open the file you downloaded (QuickBooks.exe).
💠 After that, you need to follow the onscreen instructions. 
💠 Accept the software license agreement and then click Next to proceed.
💠 Now enter your product and License number. 
💠 Then select Next.
💠 Lastly, you have to decide which install type is right for you.

Final Words!

QuickBooks Error 15225 is a payroll update error that usually arises when the digital signature certificate is not verified and if you are using outdated or misconfigured Internet Explorer. This issue can be fixed once you carefully perform the steps presented here but in case, you fail to choose the right solution to your problem and need some help then don’t hesitate to have a word with QuickBooks helpdesk team members. They will provide you most relevant and helpful information regarding your concern and teach you how to tackle such kinds of technical bugs in one go. 


  1. How can I prevent viruses from harming my device while fixing QuickBooks error 15225?

    If you don’t take any strict action to protect your device from viruses, you are likely to deal with Corrupted files or accidental data loss. This incident will not only shortfall your business but also stand as a shield between you and your business. Therefore, it is necessary to prevent such viruses from infecting your device if you don’t want any mess when your system is in process. Here’s how.

    💠 You would have to take special care when you’re scrolling on social media platforms. 
    💠 You are not supposed to open files without checking their source.
    💠 Close the website if your browser recommends you they’re not secure for your system.
    💠 Always keep your operating system up-to-date.
    💠 If you are using unsecured or open wi-fi in cafes, libraries, and airports then your info is in danger. 
    💠 To avoid unwanted glitches, back up your files regularly.

  2. What will I have to do to check if Windows Firewall is blocking a program and causing QuickBooks error 15225?

    Here are the steps that you need to perform on your own;

    💠 First, you need to press Windows Key+ R to open Run.
    💠 Now, write Control and click OK to open Control Panel.
    💠 Select System & Security.
    💠 Then, choose Windows Defender Firewall.
    💠 From the left panel, Allow an app or feature through Windows 💠 Defender Firewall. 
    💠 In the allowed app, you are supposed to scroll through all the apps.
    💠 Locate the app you want to verify and see if the app is checked.
    💠 If it is unchecked then the app is blocked on the Firewall.
    💠 In case your program is blocked, simply uncheck the app and press the OK tab.

    Note: In the Customize Settings window, hit the circle (s) next to turn off Windows Defender Firewall for public, private, or both networks. 

  3. Why do I have to encounter QuickBooks installation errors when it comes to rectifying the QuickBooks error 15225?

    There might be one or more reasons to trigger the QuickBooks error 15225 let’s check them out;

    💠 The installation error may occur when you open the QuickBooks desktop multiple times. If you double-click on the QuickBooks Desktop icon repeatedly, it will prevent your QB company file from opening successfully. 
    💠 If you employ any improper version of QuickBooks to open the company file, folder, compressed or encrypted file.
    💠 Due to an incorrect way that you undertake opening a particular file type.
    💠 The problem may be created with reports and other windows within the file.
    💠 Improper file names and extensions, or data corruption may also provoke this issue.

Speak to A Specialist about QuickBooks Software

Headache🥺. Huh, Save time & money with QuickBooks Support 24×7 @ +1/, we provide assistance to those who face problems while using QuickBooks (Support all U.S. & Canada Editions)

--- Support - We provide solutions for the following QuickBooks (Pro, Premier, Accountant, Enterprise, Payroll, Cloud) ---

  • Error Support
  • Data Import
  • Data Conversion
  • Payment Solutions
  • Upgradation
  • Payroll Support
  • Data Export
  • Software Integration
  • QuickBooks Printer Support
  • Complete QuickBooks Solutions
  • Tax-Related Issues
  • Data Damage Recovery
  • Installation, Activation Help
  • QuickBooks Windows Support

Disclaimer : We are a third party agency working on providing authentic support and full fledged services for for accounting software QuickBooks 2018 version. It is one of… Read more