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How To Fix QuickBooks Error H202 With Multi-User Mode

QuickBooks Error H202 With Multi-User Mode

QuickBooks is a widely used accounting software that is designed to ease the financial management for businesses. If you’re encountering QuickBooks error code H202 while transitioning to multi-user mode, don’t fret. This common issue can be resolved. To help you, we’ve compiled an informative article that covers the causes and troubleshooting methods for fixing this error. In this article, we will discuss how to gain a thorough understanding of QuickBooks Error H202 and how to resolve it.

The error typically occurs when attempting to use QuickBooks Desktop in multi-user mode or when QuickBooks fails to open a company file stored on another system. The error message may indicate that the multi-user connection to the server is blocked.

error code H202

The QuickBooks error message h202 indicates that the company file is located on a different computer, and QuickBooks needs assistance in connecting to it. This multi-user mode error can prevent you from accessing the company file. To resolve this issue, follow the simple solutions provided in this article or contact our QuickBooks error support team at 1-800-892-1352.

What do you understand about QuickBooks Error H202 (Multi-User Switching Issue)?

Before delving into the factors responsible for the “multi-user mode” error in QuickBooks, gaining an overview of the issue is helpful. This error can occur due to various reasons and at different times. Many QuickBooks users have encountered it while switching from single-user mode to multi-user mode or when trying to open a company file in multi-user mode. The error commonly appears when a user attempts to access company files stored on another system.

Error Code:Error H202Developer:Intuit Inc.
Error Description:You are trying to work with a company file that is located on another computer, and this copy of QuickBooks cannot reach the server on that computer. (H202)Software:QuickBooks
Symptoms:Slow-down or freezes of the QuickBooks active window, Unable to open a company file appears on another systemApplies to:Windows 10 and 11
Cause:QuickBooks could not open the file in multi-user mode. (H202)Solution:Install and run QuickBooks Database Server Manager, Embed QuickBooksDBXX & QBCFMonitorService to The Admin Group
Error H202

Are you struggling with the QuickBooks error code H202? This article could be your lifeline. We recommend reading the entire article and following the suggested actions to resolve the issue. We’ve put together a comprehensive guide that covers the QuickBooks error code H202, its potential causes, symptoms, and simple but effective troubleshooting methods. Let’s dive into the details.

What are the common causes behind QuickBooks Error H202?

Several factors could contribute to the QuickBooks H202 error, such as communication issues between QuickBooks Desktop and the server. Some common reasons for this error include:

  • Incorrectly configured hosting settings.
  • Blocked exchange of company data between QuickBooks and the server due to the system firewall.
  • Improper DNS settings.
  • Unavailability of the host or server’s IP address to QuickBooks Desktop.
  • Essential QuickBooks services like QBCFMonitor or QuickBooksDBXX not running in the background.
  • QuickBooks Database Server Manager encountering issues.
  • Corruption or damage to the network file (.nd).

What are the common signs & symptoms of QuickBooks Error Code H202? 

When the Multi-user Switching Error H202 occurs in QuickBooks, several common symptoms are observed:

  • Inability to switch to the multi-user mode.
  • Difficulty in opening a company file located on another computer despite multiple attempts.
  • An error message appears on the computer screen.
  • Slow performance of QuickBooks, including freezing or temporary stoppages during use.
  • Reduced speed and performance of the Windows computer.

Things to keep in mind before Troubleshooting:

Before you begin troubleshooting, there are a few things that you must consider:

  1. Network Connectivity: Make sure that both the server and workstations have a reliable network connection and are free from any firewall restrictions that might disturb QuickBooks communication.
  2. Hosting Settings: Verify the hosting settings on each workstation. Ensure that only the server is configured to host multi-user access. This is essential for smooth operation.
  3. Backup Your Company File: Before starting any troubleshooting steps it’s necessary to create a backup of your company file. This can help safeguard the data and prevent any potential loss during the troubleshooting process.

Easy Ways to Resolve the QuickBooks Error Code in H202

Before we get into learning all the troubleshooting methods, it is highly advised to log into QuickBooks as an administrator. Now once that is done, let’s move on to the methods: 

Here’s the rephrased, reworded, and reorganized version of the input text:

Method 1: Use Ping to Diagnose Network Issues

To troubleshoot the multi-user error H202, you should ping the server from each affected workstation to check the network connection.

Step 1: Enable Network Discovery

  • Open the Windows Start menu on both the server and workstations.
  • In the search bar, type “Network” and select “Network and Sharing Center” from the results.
Network and Sharing Center
  • From the menu, select “Change advanced sharing settings.”
  • In the Network Discovery and File and Printer sharing section, confirm that “Turn on network discovery” is selected.

Step 2: Get your server name from the server you are using 

  • On your server computer, open the Windows Start menu.
  • Type “Run” into the search bar and open the Run command.
  • In the Run window, type “CMD” and press the Enter key.
  • In the CMD window, type “ipconfig/all” and press the Enter key.
  • In the Windows IP Configuration section, find the Host Name. Your server name will be listed to the right of the Host Name.
Windows IP Configuration section
  • Write down or copy the hostname to a Word document for easy access.

Step 3: Test the network connectivity

To test the server, you need to return to your workstation and follow these steps. If they become too complex, you can seek assistance from an IT professional.

  • Open the Run window by pressing the Windows and R keys simultaneously on the system where you received the H202 error code.
  • Type CMD in the text box and click OK.
  • From your computer, ping your server by typing ping_server name and pressing Enter.
ping_server name
  • For all systems encountering the same error, the aforementioned steps can be performed.
  • If the response is sluggish or there is packet loss, then a network problem may exist and needs to be rectified.

Method 2 – Verify QuickBooks services

If the version is running on a full version of QuickBooks, then you should follow the further provided steps to start multi-user hosting mode: 

  • While you are on the server, you are supposed to open QuickBooks Desktop. 
  • Once that is done, move to File and then Utilities. 
Verify QuickBooks services
  • To proceed, select the Host multi-user access choice.
Host multi-user access

To verify the running status of QuickbooksDBXX and QBCFMonitorService on a server, follow these steps:

  • Open the Run window.
  • In the text field, type “services.msc” and click “OK.”
Open the Run window
  • In the next step, select QuickBooksDBXX.
  • Additionally, verify the Startup type to ensure it is set to Automatic.
  • If the Startup type is not set to Automatic, change it now.
  • Subsequently, check the Service status and confirm that it displays Running.
QuickbooksDBXX and QBCFMonitorService
  • Now, go to the recovery tab and then select it. 
  • Thereafter, move to the drop-down menus for the first, second, and subsequent failures and then choose to Restart the service of all these. 
QuickbooksDBXX and QBCFMonitorService
  • Now all you need to do is hit on Apply and then click on the OK button to confirm the changes. 
  • For QBCFMonitorService, you need to follow all the steps mentioned above. 

Method 3 – Add the services QuickBooksDBXX and QBCFMonitorService to the admin group

To resolve QuickBooks Error Code H202, ensure that QuickBooksDBXX and QBCFMonitorService have Windows administrative permissions on the server. If they don’t have admin privileges, grant them these permissions to potentially resolve the issue. After granting these permissions, test the accounting software in multi-user mode. If the error persists, proceed to the next troubleshooting step.

Method 4 – Configure system firewall settings

To ensure smooth communication between QuickBooks (QB) and the server, you may need to configure your system firewall settings if it’s blocking data exchange. Here are the steps:

  • Create exceptions in your system firewall settings.
Configure system firewall settings
  • Make necessary changes to the system firewall permissions and then open QuickBooks on all computers.
  • Within QuickBooks, select the “Switch to multi-user mode” option under the “File” menu.
Switch to multi-user mode

Method 5 – Run QuickBooks Tools Hub on your server

Step 1: From the tool hub program, Run the QuickBooks file doctor

QuickBooks File Doctor: Troubleshooting QB Errors

QuickBooks File Doctor is a reliable troubleshooting tool from Intuit. It can diagnose and resolve various types of QuickBooks (QB) errors, such as error codes H101, H202, H303, or H505. To use the tool, you must first download it from Intuit’s official website (if you haven’t already) and run it. Here are the steps:

  • Download the QuickBooks Tool Hub program on your system.
  • Install and run the Tool Hub program by following the on-screen instructions.
  • Open the QuickBooks Tool Hub and go to the Company File Issues tab.
  • Click on the Run QuickBooks File Doctor option.
QuickBooks Tool Hub
  • In QuickBooks File Doctor, open the drop-down menu and select the company file. If you cannot find the file, click “Browse” and search for it.
QuickBooks File Doctor
  • Next, click the “Check your file and Network” checkbox and then click “Continue.”
  • Finally, enter your QuickBooks admin password and click “Next.”
QuickBooks admin password

The scan time may vary depending on the file size, but it typically takes up to 5 minutes. Once the scan is complete, open the QuickBooks software and the company file.

Step 2: Install and run QuickBooks Database Server Manager on your server

  • To begin, start by opening the QuickBooks Tools Hub and navigating to the Network Issues tab.
  • Select QuickBooks Database Server Manager to access the database server manager on your computer.
QuickBooks Database Server Manager
  • Within the QuickBooks Database Server Manager, locate the folder where the companies’ files are stored. Alternatively, use the Browse feature to find this folder.
  • Click on the Start Scan button to initiate the scan.
Start Scan button
  • QBDSM will automatically repair your firewall permissions. Once the scan is complete, click on the Close button.
  • On each workstation where the error appears, launch QuickBooks Desktop.
  • proceed to the File menu.
  • Select the option to Switch to multi-user mode.
Switch to multi-user mode
  • If you can now use QuickBooks in multi-user mode, the QuickBooks company file error H202 has been resolved. If the error persists, proceed to the next step.

Step 3: From the tools hub, use QuickBooks install diagnostic tool

  • Launch the QuickBooks Tool Hub on the server computer.
  • Navigate to the Installation Issues tab within the tool hub.
  • Select the QuickBooks Install Diagnostic Tool from the available options and allow it to run for approximately 20 minutes.
QuickBooks install diagnostic tool
  • Once the diagnostic tool opens, scan the folder where the data file is located.
  • Note down the number of IP addresses and network interfaces.
  • If the Firewall Status section includes an Open Ports tab, enable the ports for QuickBooks.
  • Proceed to test the data file connectivity.
  • Attempt to open the company data file to determine if the issue has been resolved.

Method 6 – Go to the Windows host file and add the server

Windows host file
  • Close all open Windows on your system.
  • Navigate to C:\Windows\System32\Drivers\Etc or C:\Windows\Syswow64\Drivers\Etc on the server.
  • Double-click the Hosts file and select Notepad when prompted to choose a program.
  • Manually enter the IP address followed by the computer name. For the server, type the IP and name of the computer. For a computer, type the IP of the server and the computer name. Use the Tab key on your keyboard to separate the computer name and IP address, rather than the Space bar.
  • Try opening QuickBooks in multi-user mode to see if QuickBooks error H202 while opening the company file has been resolved.

Method 7 – Make a new folder for the QuickBooks company file

  • Create a new folder on the server.
  • Adjust the permissions for the new folder and QuickBooks company files to allow sharing.
  • Copy the .qbw file to the new folder.
  • Open your company file in multi-user mode.

Method 8 – Use QuickBooks connection diagnostic tool can fix network issues

QuickBooks connection diagnostic tool
  • Firstly, download and install the QuickBooks connection diagnostic tool on the hosting system.
  • Subsequently, scan the folder where the QuickBooks company files are stored.
  • Next, note down the IP address displayed when the connection diagnostic tool is running.
  • After that, configure the firewall ports as instructed by the diagnostic tool.
  • Additionally, follow any further instructions provided by the connection diagnostic tool.
  • Finally, attempt to open the company files on the system where the H202 error occurred.

Method 9 – Alter the location of your company file

To resolve this error, you can change the original location of your company file. Here are the steps to do so:

  • Create a new folder, preferably on Drive C: of your system, to store the company file.
  • Select the company file and the .TLG file from the existing company file folder and press Ctrl + C to copy them.
  • Go to the new company file folder and press Ctrl + V to paste the company file.
  • Check if you can now open the file in the multi-user mode.

Method 10 – Edit the QBGlobalAppConfig.ini file on the Fedora Linux Server

  • Launch the Linux Terminal Window and open the file.
  • Review the default port range and remove any spaces that may appear before or after the “=” equal sign.
QuickBooks version…fromto…
QuickBooks Desktop Enterprise 22.055398 = 555398 = 5
QuickBooks Desktop Enterprise 21.055393 = 555393 = 5
QuickBooks Desktop Enterprise 20.055388 = 555388 = 5
QuickBooks Desktop Enterprise 19.055383 = 555383 = 5
QuickBooks Desktop Enterprise 18.055378 = 555378 = 5
QuickBooks Desktop Enterprise 17.055373 = 555373 = 5
  • Consult the Install Linux Database Server Manager for a comprehensive list of ports.
  • Remember to save the QBGlobalAppConfig.ini file.
  • Lastly, stop and restart the QBDBFILEMON and QBDBMGRN services.

Method 11 – QuickBooks firewall port information

To prevent the Firewall from hindering the multi-user mode in QuickBooks, it’s crucial to include the ports compatible with your specific version of QuickBooks in the Firewall settings. This ensures seamless operation and prevents any conflicts or disruptions when multiple users access the application concurrently.

QuickBooks firewall port
  • QuickBooks 2016: Firewall Ports: 8019, 56726, and 55368-55372.
  • QuickBooks 2017: Firewall Ports: 8019, 56727, and 55373-55377.
  • QuickBooks 2018: Firewall Ports: 8019, 56728, and 55378-55382.
  • QuickBooks 2019: Does not have static Firewall Ports. Instead, the ports are automatically renewed once you run the company file in the Database Server Manager.

Method 12 – Setting hosting to local files

To ensure that no other client system is hosting the same company file, follow these steps:

  1. Launch QuickBooks software and press the F2 key to display the product information window.
  2. In the lower-left corner, under Local Server Information, select Hosting to reflect local files only.
Setting hosting to local files

Method 13 – Opening Windows Control Panel

  • Close QuickBooks on all systems to begin the repair process.
  • Initiate QuickBooks repair simultaneously on all affected systems.
  • Open the Windows Control Panel.
  • Select “Programs and Features” from the Control Panel options.
  • In the list of installed programs, locate “QuickBooks.”
  • Select “Change and Repair” from the available options for QuickBooks.
  • During the QuickBooks software repair, select all the recommended positive options to ensure a comprehensive fix.
  • After the repair is completed, Update QuickBooks to the latest available release.
Update QuickBooks
  • To verify the success of the repair, open the company file and check if the issue has been resolved.

Method 14 – Renaming the .TLG and .ND files

Renaming the .TLG and .ND files
  • Start by closing QuickBooks.
  • Open the company file folder on the server.
  • Locate the .tlg file associated with the QuickBooks file having the error.
  • Right-click the .tlg file and select the “Rename” option.
  • To change the name, prefix “.old” before the filename and press Enter.
  • Perform the same steps for the Network (.nd) file.
  • Close the folder.
  • When you open the company file through QuickBooks again, new .nd and .tlg files will be created automatically, free of any suspected issues.
  • Finally, open the company file by pressing and holding the Alt key until the file opens. This should resolve the issues.

Conclusion!!!

If you encounter the QuickBooks Error Code H202 and the troubleshooting methods in this post don’t resolve the issue, don’t hesitate to contact our QuickBooks enterprise support team. Our team of dedicated professionals is available round-the-clock to assist you. We understand the urgency of such errors and strive to provide quick and accurate accounting solutions to help you save time and preserve your productivity.


Frequently Asked Questions


What does error H202 mean?

In QuickBooks, the error code received by a user when trying to access a company file in multi-user mode indicates that the files associated with the company are damaged or not accessible.

What error message does QuickBooks display on the screen when Error H202 occurs?

On your desktop screen, you may encounter the following error message:

“You are attempting to interact with a company file located on another computer, but this copy of QuickBooks is unable to establish a connection with the server on that computer. (H202)”. 

How to Fix the Windows Firewall Blocking QuickBooks

If the Windows Firewall is blocking QuickBooks, you can try the following steps to resolve the issue.

  • Add QuickBooks to the Windows Firewall exception list.
  • This will allow QuickBooks to communicate with the internet without being blocked by the firewall.
  • Create a new Inbound Rule.
  • This will allow QuickBooks to receive incoming connections from the internet.
  • Disable the Windows Firewall temporarily.
  • This is not recommended as it will leave your computer vulnerable to attack. However, it may be necessary to disable the firewall temporarily to troubleshoot an issue.

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