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How to Fix QuickBooks Payroll Error 15311?

QuickBooks Payroll Error 15311

QuickBooks payroll error 15311, like the other 15xxx error codes, occurs when updating payroll on your desktop. The error interrupts the update process and leads to the software crashing.

While several solutions exist, the QuickBooks payroll error 15311 error generally occurs because of a failure to verify digital signature certificates. These certificates authenticate the connection with the server so that the software can download the updated files from the internet.

The QuickBooks Payroll Error 15311 shows you an error message on your screen as

“QuickBooks update cannot be completed successfully and cannot connect to QuickBooks Payroll”

“Error 15311: QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.”

However, if your connection isn’t authenticated because of a particular reason, then you’ll get this or a similar type of error along with the error message that further explains the underlying cause.

In this post, you’ll learn how to fix QuickBooks payroll error 15311.

About QuickBooks Payroll Error 15311

Error Code:Error 15311Developer:Intuit Inc.
Error Description:QuickBooks has encountered a problem and needs to close. We are sorry for the inconvenience.Software:QuickBooks
Symptoms:Windows Operating System got frozen many times, system crashes while running the active programApplies to:Windows 10, and 11
Cause:Some files of QuickBooks are corrupted or damaged, The installation of Quickbooks software causes problemsSolution:Check for the key of QuickBooks Payroll, Set Up The Configuration of Your Internet Explorer Browser

What Is QuickBooks Error 15311? 

The QuickBooks update problem 15311 will appear to users during the download and installation. Users might not be able to refresh the application as a result. The error message “QuickBooks update cannot be completed successfully” could also appear on the screen.

“Cannot connect to QuickBooks Payroll”.

So, this is the error message that you get on your screen when you are not able to download QuickBooks Payroll update properly in your system or facing any related issue with Payroll. 

Now, the first thing that you have to do after getting the error is that you have to identify the root of the problem from where it started or from where it was raised. This helps you to identify the reason and then accordingly you can apply the solution to fix it on your own.

What Are The Reasons Behind The QuickBooks Error 15311?

Here are the reasons that you must know about what causes QuickBooks Payroll Error 15311 in your software program. With this list get the root of the error caused to you and then choose the solution.

The list of reasons is as follows:-

  • Some files of QuickBooks are corrupted or damaged
  • Windows Registry has some problems
  • The installation of Quickbooks software causes problems
  • A few important files are missing
  • Viruses or malware attack your files and they get infected
  • Your download got interrupted causing you the error
  • You have some damaged or broken files in your download of the QuickBooks Payroll update
  • The product key is incorrect
  • The certificate of the digital signature is missing
  • Some browser-related issues
  • The file got deleted mistakenly from your system or from a downloaded file the files got deleted.

Symptoms of QuickBooks update error 15311: 

Identifying QuickBooks update error 15311 also involves identifying its symptoms. The error occurs in multiple ways: 

  1. The active window program crashed due to update error 15311.
  2. System crashing occurs when running the same program.
  3. QuickBooks error 15311 itself appears on the screen.
  4. Windows becomes unresponsive to mouse or keyboard inputs.
  5. The system experiences occasional freezes.

Methods to fix QuickBooks Payroll Error 15311?

There are 5 methods that you can implement to fix this error code 15311 in your system. You just have to identify the reason for the cause and then choose the solution. After that follow the steps and then fix the problem. 

If in case you didn’t recognize the reason then follow the solution methods one by one. After each method, check for the error, and when your issue is resolved just stop implementing the solutions.

Solution 1: Install a digital signature certificate

  • In the beginning, make sure QuickBooks Desktop is closed.
  • Now navigate to the C:\Program Files (×86)\Intuit\QuickBooks.
  • Next, you are required to search for QBW32.exe in QuickBooks.
  • Once you’ve located QBW32.exe, make right-click on it and then select Properties.
  • After that, choose Intuit Inc. from the list of digital signature providers on the Digital Signature tab.
  • From the drop-down menu, select Details.
  • In the Digital Signature Details window, click on View Certificate.
  • Tap on Install Certificate in the certificate window.
  • Press Next until you reach the end.
  • Then you are supposed to hit the Finish tab.
  • Restart your system and reopen QuickBooks.
  • In the end, you would have to re-download the update. 

Solution 2: Update your Windows Operating System with the latest release

  • To bring up the Run window, use Windows + R on your keyboard
  • In the Run window’s textbox, type Control Panel and press Enter
  • Locate and select Windows Update from the Control Panel, or type Windows Update into the top-left search box
  • To check for updates, go to Windows Update and select Check for Updates
check for windows update
  • If Windows finds any updates, click Install Now to download and install them
  • Restart the machine once Windows finishes installing updates and try installing QuickBooks Desktop again.

Solution 3: Run the QuickBooks Install Diagnostic Tool by downloading QB Tool Hub

  • Start with downloading and installing the QuickBooks Tool Hub of the latest version 
  • Next, press the keys Ctrl + J at the same time to open the download folder 
  • Now, perform a double-click on the QuickBooksToolHub.exe downloaded file, also agree to the given terms and conditions 
  • After that, you have to follow the instructions to complete the installation 
  • Move to the Desktop after the installation is completed 
  • Then close all the programs that are running background on your system 
  • Open the Tool Hub by clicking on the same icon 
quickbooks tool hub to fix BEX error
  • You can also use the Windows Search feature to open the QuickBooks Tool Hub if you’re unable to find it with the above step
  • Once done with that then give a hit on the tab called “Installation Issues” and choose the option “QuickBooks Install Diagnostic Tool” 
quickbooks tool hub fix my installation issues
  • Again follow the instructions on the prompts and then let the tool repair the damaged installation components 
  • Finally, you have to reboot your PC and verify whether the QuickBooks BEX error is resolved or not. 

Solution 4: Run the Reboot.bat File

  • To begin with, you need to close QuickBooks Desktop. 
  • Make right-click on the QuickBooks icon.
  • After that, select Properties.
  • Now tap on Open File Location followed by clicking on the OK button.
  • Then navigate to the top right search field and type reboot/reboot.bat.
  • Here, you will see a file named reboot/reboot.bat.
  • Select the file and make right-click on it.
  • Select the file and perform right-click on it. 
  • Choose the Run as administrator option.
  • Next, click yes if prompted. 
  • You are supposed to restart your computer to implement the changes and then reopen QuickBooks.
  • Head to Update Now if you are prompted to install the update.
  • If still, you are still having trouble installing the update, you have to take the actions outlined below.

Solution 6: Edit and re-enter your payroll service key

  • You’ll need to add your service key if the payroll service isn’t mentioned.
  • In the blue box, you’ll see the payroll service.
  • If you have a Payroll Service, it will be indicated in the window, and you must edit the payroll service in such circumstances.
  • After you click the edit option, the Enter service key window will open.
  • After that, you must enter or change the appropriate Payroll Service Key in the Service Key area.
  • After that, select the Next option and then the Finish tab.
  • Once you’ve received the payroll update notice, click OK.
  • Check to see if the payroll service is active or not.
  • Once you have checked then click on OK and close the window.


I hope the information above is helpful to you. However, feel free to contact us if you still have problems with your program and require expert help with accounting, bookkeeping, or accounting software-related difficulties. You can contact us anytime when you have problem a we are available round the clock.


  1. Do I need to use all methods to fix QuickBooks Payroll error 15311?

    No, you don’t have to implement all the methods. It depends on the reason for the error according to that choose the solution and then do that process to fix the problem.

  2. How can I verify and check the services of Payroll before implementing the solutions for QuickBooks Payroll error 15311? 

    In this, you have to try to run the payroll services to check and verify whether that is working or not. If not working then there is an issue with the QuickBooks software using method 1. Do check whether the subscription is active or not. Reinstall your QuickBooks Desktop Payroll software using the above method 6.

  3. How to run QuickBooks Desktop Payroll as Administrator to fix the QuickBooks Payroll error 15311?

    You have to go to QuickBooks and then right-click on it now from the options select Run as administrator and it launches the software as administrator. Sometimes when you run the software as an admin your software automatically gets much access as an administrator and the error resolves automatically.

  4. What does the error 15311 in QuickBooks mean?

    When attempting to update QuickBooks Desktop, the user encounters error 15311 in QuickBooks. A notice stating that the QuickBooks update cannot be performed successfully is displayed as an error.

  5. What are error 15311’s primary causes?

    There are a few major reasons for QuickBooks Error 15311 including:

    💠 An incomplete or faulty installation of QuickBooks
    💠 Malware or virus assault.
    💠 QuickBooks files were erased.
    💠 There is corruption in Windows registry entries linked to the QuickBooks software.
    💠 Files that were corrupted during the QuickBooks file download.

  6. How can I resolve QuickBooks Error 15311?

    There are several ways to resolve error code 15311:

    💠 Set up the latest certificate for digital signatures.
    💠 Configure the Internet settings
    💠 Uninstall any entries connected to QuickBooks.

  7. What does QuickBooks Payroll Update Error 15311 mean?

    ​QuickBooks Payroll Error 15311 occurs when there are issues with Internet Explorer settings or problems with the installation. It may affect the payroll updates and prevent smooth operations.

  8. How can I fix Error 15311 in QuickBooks Payroll?

    To fix QuickBooks Payroll Error 15311 ensure that you’ve entered the correct system date and time, and verify cipher strength. Also, uninstalling related entries can resolve the issue.

  9. Why is my QuickBooks showing Error Code 15311 during payroll updates?

    QuickBooks Error 15311 occurs when there are inconsistencies in Internet Explorer settings or when the payroll-related entry is corrupted. This can disrupt the update process.

  10. What role does Internet Explorer play in QuickBooks Payroll Error 15311?

    ​Internet Explorer is essential for QuickBooks payroll updates. Error 15311 may occur if settings like date, time, cipher strength, or proxy servers are misconfigured. Ensuring proper settings is crucial.

  11. Can uninstalling a QuickBooks entry resolve Error 15311?

    Yes, uninstalling the QuickBooks entry through the Programs and Features menu can help in resolving Error 15311. This eliminates potential conflicts and allows for a clean reinstallation.

  12. What should I do if QuickBooks Payroll Error 15311 continues after troubleshooting?

    ​If Error 15311 continues despite troubleshooting steps then it’s recommended to reach out to QuickBooks experts for personalized assistance. Our team is ready to help you overcome any challenges and ensure a smooth payroll experience.

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