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QuickBooks Payroll Error PS060

QuickBooks Payroll Error PS060

QuickBooks Payroll Error Ps060 is a Common Error a QuickBooks Software user faces as an error message “Current Enhanced Payroll Service is Unavailable” due to an outdated payroll version or Virus and malware infection. QuickBooks Payroll Error PS060 can be fixed by Updating the QB Payroll Version or Changing billing and subscription settings.

QuickBooks Payroll Error Ps060

The message and the error code that displays help to find the cause of the issue. In this blog, we will tell the users about the causes and resolutions of the error. If they want to fix the error from our side, they can directly communicate with us via QuickBooks Payroll Customer Service.

What is QuickBooks Payroll Error PS060

QuickBooks Payroll Error PSxxx series is related to the payroll subscription and mostly comes out due to the outdated Payroll subscription or network issues. The expiration date setting of payroll subscription is the most common reason behind the error, you get an error message “Current Enhanced Payroll Service is Unavailable”  disrupting the smooth working of payroll. But don’t worry about that it is easy to fix.

Quick Overview of QuickBooks Payroll Error PS060

Error Code:QuickBooks Error Ps060Developer:Intuit Inc.
Error Description:“Current Enhanced Payroll Service is Unavailable” disrupting the smooth working of payroll.Software:QuickBooks
Symptoms:Program window crashes, Windows runs slow, and reacts gradually to the keyboard and mouse inputs.Applies to:Windows 10 and 11
Cause:Due to server down issues, Due to Payroll software being OutdatedSolution:Troubleshoot Internet Connection Errors, Flush DNS Using Command Prompt

QuickBooks Error PS060 Reason & Causes

What are the causes of the QuickBooks Payroll Error PS060? There could be multiple causes behind the Error PS060.

A few of them comprise:

  • Intuit server downtime during the process.
  • Outdated version of QuickBooks Desktop Payroll.
  • Current installation of QuickBooks Desktop.
  • Third-party security software thwarting QuickBooks.
  • Existence of viruses and malware.
  • Auto-renewal initiating issues with credit card or payment method details.
  • Inaccurate date and time settings in the Windows operating system.
  • Inconsistent internet connection.

Some Important Points to Consider Before Resolving Error PS060

  • I have internet access.
  • QuickBooks hosting a single-user mode while updating a QuickBooks Desktop or Payroll.
  • Make sure Your Payroll subscription is active.
  • Your system’s date and time are correct and IE is set as your default internet browser.

Troubleshooting Solutions of QuickBooks Error PS060

Below are the mentioned Possible solutions for QuickBooks Payroll Error PS060, follow all the solutions carefully:

Solution 1: Update QuickBooks Desktop to the Latest Version

To ensure the smooth functioning of the Intuit server, have the latest version of QuickBooks Desktop. Follow the steps below to handle QuickBooks error code PS060:

Update QuickBooks desktop
  • Visit the QuickBooks Desktop Help Center.
  • Choose “Update QuickBooks.”
  • Click on “Update Now.”
  • Complete the download/installation of QuickBooks Desktop by hitting “Get Updates.”

Solution 2: Wait for Intuit Server Recovery

Waiting is the only option when QuickBooks payroll error PS060 is due to Intuit Server issues. To determine if the error is server-related:

  • Visit the Intuit website to check accessibility.
  • Try different browsers to access Intuit’s website.
  • Use a different device or system to determine if the issue is with Intuit’s servers and when they are expected to be rectified.

Solution 3: Correct Credit Card or Payment Method Information. 

Inappropriate payment method information may hinder the auto-renewal of the payroll tool in QuickBooks. Here are the correction steps for both the desktop and online versions:

A. For QuickBooks Desktop

  • First, open the QuickBooks Desktop and click the payroll service(using payroll services)  from the product and services window.
  • Open the Billing information tab.
  • Now click Edit next to your Payment Method 
  • Then fill in the correct payment details.
  • Press Save & Close.
  • Recheck all the payroll subscription details.

B. For QuickBooks Online

  • First, click the Gear icon at the top of the window.
  • Then select Account and Setting.
  • Press the Billing & Subscription option.
  • Into the Payment Method tab click Edit. 
  • Now in the final step Edit your credit card details and save changes.

Solution 4: Change Billing and Subscription Settings

Usually, the causes of the error are subscription and billing issues.

To resolve that, they can follow the below-mentioned resolutions:

  • Open the “My Account” section.
  • Select the company you want to edit or modify.
  • Go to the “Billing” section and click the “Edit” option.
  • Verify the information and make corrections.
  • Click “Save” and close to update payment information.
  • Confirm the correctness of the billing details through a preview.
  • Save changes and log out.

Solution 5: Check for Connectivity Issues

  • Ensure internet connectivity.
  • Open Internet Explorer and access a safe website.
  • Check the internet connection settings for misconfigurations if the error occurs.
  • Verify the correct date and time settings on the system.
  • Open Internet Explorer, go to Tools, choose Internet Options, click on Reset/Restore Default under the Advanced menu, and click Apply and OK.

Solution 6: Clean Junk Files from Internet Explorer

  • Firstly, Open Internet Explorer.
  • After that from the Tools tab select Internet Options.
  • Click Delete all the cookies & browsing history section.
  • Then check that the website files and temporary internet files options are selected.
  • Now click Delete and then press OK.

Solution 7: Repair QuickBooks Desktop Using Tool Hub

Solution 8: Check The Settings Of 3rd Party Software

When the issue is happening due to third-party security applications or malware or viruses, they should go for the complete system scan and put a gap to the elements earlier to open QuickBooks again.

Solution 9: Flush DNS using Command Prompt

  • Press Window + R on the keyboard
  • Enter cmd in the text box when the Run window appears.
  • Now press the enter key and a black color command prompt window.
  • Then type ipconfig/flushdns.
  • Now in the final step, again press enter and once again try to use payroll, but again you get this problem,  jumping to the next step.

Solution 10: Resolve through Windows Task Manager

If the previously mentioned methods prove ineffective and QuickBooks payroll Error PS060 persists, it could be due to interference from another program on your computer.

To address this, follow these steps using the Windows Task Manager:

  • Open the Task Manager and navigate to the Processes tab.
  • Individually stop running tasks to identify the one interfering with QuickBooks operations.
  • Select the tasks you want to shut down and press the ‘End Process’ button.
  • This should resolve the PS060 error in QuickBooks. Run a virus scan on your system, as malware could also be causing interference.

Conclusion

We’ve outlined these solutions in this blog, so make sure to give them a try before considering alternative measures. If you’ve successfully resolved the QuickBooks Payroll Error PS060, share your insights in the comments below. Your experience could be valuable to others facing a similar challenge.


Frequently Asked Question


Q1. What do you understand with QuickBooks payroll error PS060?

QuickBooks payroll includes internet services and, by connecting to Intuit, it periodically validates the subscription’s expiry date. This mistake happens most of the time because of the expiration date settings. You will need to update your billing records to use QuickBooks payroll without any hassle. When the Intuit servers are down, this error will occur as well.

Q2. Can cleaning junk files from IE resolve QuickBooks payroll error PS060?

Follow the steps below to delete the Temporary Internet Files and the folder that Internet Explorer uses:

  • Initially, open your IE then choose the Internet option
  • Move to the section to Browse History 
  • Under the General tab, hit the Delete
  • Mark the option Website Files and Temporary Internet Files
  • Lastly, hit Delete and then hit OK to confirm the process.

Q3. How to Uncorrupt a QuickBooks File?

To uncorrupt a QuickBooks file, utilize the following methods:

How Do I Clear the Cache in QuickBooks Desktop?

To clear the cache in QuickBooks Desktop:

  1. Open the Chrome Browser.
  2. Click on “More” at the top of the screen.
  3. Press “More Tools.”
  4. Choose a “Time Range.”
  5. For complete removal, select “All time.”
  6. Tap on “Cookies & Other Site Data” and “Cached Images & Files.”
  7. Finally, click on the “Clear Data” button.

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