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QuickBooks Payroll Keeps Turning Off | Fix It Easily?

QuickBooks Payroll Keeps Turning Off

Worried about QuickBooks Payroll Keeps Turning Off again and again? We got your back!  It’s an error that occurs on the QuickBooks software just like any other error that occurs on other software. The QuickBooks Payroll facilitates the proper dispersing of salaries, keeping records of the payments, and other payroll-related issues. This feature of QuickBooks is a boon to businesses. But, when a problem with this feature arises, users often get tense and irritated. But there’s nothing to worry about. Just like any other error or problem that is associated with QuickBooks, the problem of the QuickBooks payroll keeps turning off is a fixable issue.

It is a common issue that almost every QuickBooks user faces. The QuickBooks Payroll stops working and switches off automatically.

QuickBooks Payroll Keeps Turning Off

Why Does QuickBooks Payroll Keeps Turning Off? 

There are several reasons why QuickBooks Payroll can suddenly turn off automatically. Some of the reasons are:

  1. Damaged or corrupted installation files
  2. An unstable network connection
  3. The security certificate for the QuickBooks application is invalid
  4. QuickBooks Application has trouble connecting to the server
  5. The Date and Time settings of the system are incorrect
  6. The Firewall settings of the system are blocking QuickBooks application from connecting to the internet

How do you fix the problem of QuickBooks Payroll Turning off time & again?

To resolve the issue of QuickBooks Payroll turning off repeatedly, QB users can follow these steps. These steps apply to Windows Vista, Windows 7, Windows 8, and Windows 10 operating systems:

create a backup of the company file
  • Step 3: Begin by pressing the Windows key on your keyboard or clicking the Start icon.
  • Step 4: Next, locate and click on the Control Panel.
  • Step 5: If you’re using Windows 8, you’ll see various results after clicking the Control Panel.
  • Step 6: Select the Control Panel from the results.
  • Step 7: In the Control Panel, find and click on the Programs and Features option.
Programs and Features
  • Step 8: Click on ‘Uninstall a Program’ if you deem it necessary.
  • Step 9: If the steps mentioned above are ineffective, navigate to ‘Programs.’
  • Step 10: Select the ‘Uninstall or Change’ option.
Uninstall or Change
  • Step 11: Confirm the relevant step when prompted and click on the ‘Continue’ tab to proceed to the next step.
  • Step 12: Click on the ‘Next’ tab to continue the installation process.
  • Step 13: Click on the ‘Finish’ tab to complete the installation and begin using the software.
  • Step 14: Restart the computer to complete the installation process and ensure that all changes take effect.

What Next? 

After performing the initial steps, you may still encounter messages from QuickBooks stating “Files in Use” during the repair process. In this case, follow these steps:

  • Click on the “Ignore” button. Rebooting the system is necessary at this point.
  • Next, click “OK.”
  • In some cases, you may need to select the “Ignore Number of Times” tab. This action will initiate the system repair.
  • Finally, click “Close” (if the “Ignore Number of Times” tab is unavailable). Once the repair process is complete, try rebooting your computer.

How to validate the service key of the QuickBooks Payroll?

To completely resolve the automatic and constant turning off of QuickBooks Payroll, you must validate, authenticate, and update the service key after performing the provided steps.

Here are the steps to validate the QuickBooks Payroll service key:

  • Step 1: Open the QuickBooks Payroll program.
  • Step 2: Navigate to the Employees area.
  • Step 3: From the drop-down menu, select the My Payroll service option.
My Payroll service
  • Step 4: Users must select the Manage Service Key option from the menu that appears.
Manage Service Key
  • Step 5: Next, to modify the settings, the user must locate and click the Edit button, which is found at the lower left-hand corner of the system’s interface.
modify the settings
  • Step 6: The user should click on the “Next” tab. Finally, in the seventh step, select the “Finish” option to conclude the ongoing process.

Upon completing all the steps mentioned above, a notification will be displayed on the screen stating, “You have recovered the recent payroll and authenticated your payroll subscription.” This message will only appear when the entire process is completed correctly.

What is the procedure to activate the payroll in the QuickBooks Desktop? 

To ensure quick, accurate, and timely payments to employees, the QuickBooks Desktop Payroll feature can be activated. However, the activation process requires following a specific set of steps. Here are the steps to activate Payroll in QuickBooks Desktop:

Step 1: The user must get the Payroll Subscription activated

When purchasing the QuickBooks Payroll feature over the phone or online, users receive a 16-digit service key to authenticate and access the feature’s functionalities. (Note: Occasionally, the code may end up in junk or spam folders.)

To set up the feature, follow these steps:

For Online or Phone Purchases:

  • Open your QuickBooks Desktop company file.
  • Click on the “Employees” tab.
  • Select the “Payroll” option.
  • Enter the 16-digit service key and click “Add.”
  • Click “Next” to proceed.
  • Finally, click “Finish” and wait for the updated tax table to download completely.

For Retail Store Purchases:

  • Open your QuickBooks Desktop company file.
  • Click on the “Employees” tab.
  • Select the “Payroll” option.
  • Click on the “Enter Key” button.
  • Enter the 16-digit service key and click “OK.”
QuickBooks Desktop company file
  • Once done, proceed to the Employees tab and initiate the Payroll process.
  • Then, from the on-screen Box menu, install the Payroll application.
  • On the payroll activation page, enter the License Information and Product Information.
  • Look for a yellow sticker on the CD folder inside the box.
  • Afterward, click the Continue tab.
  • Finally, follow the on-screen instructions to complete the payroll activation process, including entering the Service Key.

Step 2: The user has to finish the payroll setup

To complete the payroll setup process, the user must input paychecks, record tax payments, register employees, and configure payroll taxes. It’s important to note that entering data into QuickBooks can be time-consuming. Therefore, the setup process allows the user to input data at their convenience.

The steps for setting up payroll in QuickBooks are as follows:

  1. Select the Employees tab.
  2. Select the Payroll setup option.
  3. Set up the company’s payroll items and taxes to add employees.
  4. Enter payment history (if necessary).
  5. Follow the on-screen instructions to complete the process.


We sincerely hope that the detailed procedures mentioned above to resolve the QuickBooks Payroll turning off issue will help users overcome this common problem within a short time frame. Nevertheless, if you still have any queries or encounter additional errors related to QuickBooks Payroll, please do not hesitate to contact our QuickBooks Payroll support team. Our team of experienced professionals and advisors is dedicated to providing appropriate solutions to your problems, ensuring a seamless experience with QuickBooks Payroll.

Frequently Asked Questions

  1. Why does my QuickBooks Payroll keep turning off?

    There are so many issues due to which QuickBooks Payroll keeps turning off such as network connectivity problems and corrupted or damaged installation files. But to avoid these kinds of errors, clear the cache and cookies in the web browser to delete stored internet files.

  2. How would I be able to fix the QuickBooks Payroll errors?

    Click on the Help menu and then select “QuickBooks” and then hit the CTRL + ALT +Y key simultaneously. Moving forward with on-screen guidelines to view the employee details window. Then, choose the employee but make sure that was not paired. Double-click on the employee’s name and then review the adjustment details. Hit the OK button to finish the program.

  3. How would I activate the Payroll in the QuickBooks Desktop?

    Go to the Employees menu and then choose the “Payroll” button. Click on the “Service Key” in case, if you have an existing payroll membership. Hit the click on Add and then enter the Service key and then click on the Finish button and you are all done with this program.

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