Sage 50 Installation Problem

Sage 50 installation problems can be caused by myriad reasons like registry errors, interference from third-party software, user permissions, and so on. Whether you’re installing a fresh copy of Sage 50 on a new system or reinstalling it on an old system, the issues can be very frustrating.
In this article, you’ll learn how to resolve Sage 50 installation problems. We have separated the solutions according to different scenarios in which users face errors.

Quick User Info

How to reinstall Sage 50?
Log into a Windows admin account. Go to Control Panel > Programs & Files > Uninstall a Program > Sage 50 > Uninstall. Follow on screen instructions, then restart the system. Launch the setup for Sage 50 to reinstall the program.

Causes for Sage 50 Installation Error

• Latest Updates for Windows Not Installed
• .NET Framework Not Installed, damaged, or disabled
• Windows User Permissions
• System doesn’t meet the minimum Requirements
• Registry problem with Windows
• Interference from Third Party Software

Sage 50 Installation Problem Solutions

Note: Ensure that you’re logged into Windows with an administrator account.

Problems installing Sage 50 on a brand new computer

Users have often complained about problems related to installation of Sage 50 on a brand new computer.

Minimum System Requirements

Here are the system specifications required to install and run Sage 50 on a new computer:

• Processor with speed of 2.0 GHz or above.
• At least 4GB of free space.
• Windows 8.1 or above
• At least 1 GB free disk space and more for storing accounting data.
• .NET Framework 4.7.2

If you wish to integrate Sage 50 with third party applications like Excel, Outlook, and Word, then you’ll need to install the program on your system accordingly. Also, install the Adobe Acrobat Reader if you want to work with PDFs in Sage 50.

Update Windows

Updating windows is an easy way to resolve errors. Here are the steps to install windows updates:

• Click on the Start Button.
• Go to Settings.
• Click on Update & Security
• Click on Update Windows.
• Check for Updates.
• If updates are available, click on Download.
• Once the updates have been downloaded, windows will prompt your to install them by restarting your system.

Before launching the Sage 50 setup, you must ensure that all relevant dependencies are installed.

Installing Missing Components

First of all, you should install the .NET Framework, which is an essential program required to run Sage 50. This freeware is required by many applications to run on the Windows platform. Here are the steps to download and install the same:

1. Download the setup for .NET Framework.
2. Launch the Setup for the .NET framework.
3. Agree to License Agreements.
4. Follow on-screen instructions.
5. Click on Finish.

You can download any version of .NET Framework from the link provided above. The program is available for free. Following the aforementioned steps will automatically repair the files related to the framework.
However, if the program is disabled, then you should follow the steps provided below:

1. In the Start Menu, type in Windows Features.
2. Hit Enter. Turn Windows features on or off window will appear.
3. Mark the Checkbox against .NET Framework to enable the program.
4. Click on Ok.
5. Reboot your system.

Now try to install Sage 50. If the installation fails, then disable any antivirus software active on your system. Security software, especially Avast, can often interfere with the installation of new programs. If you have Avast, you may have to temporarily uninstall it.

Steps to uninstall .NET Framework:

1. Right Click on the Start menu.
2. Choose Run, and type Control Panel into the text field.
3. Hit Enter.
4. Go to Programs and Features.
5. Choose .Net Framework, and click on Change/Uninstall.
6. Choose Uninstall, and follow the on-screen instructions to remove .NET Framework from your system.

Steps to reinstall .Net Framework:

1. Download the setup for .Net Framework.
2. Double click on the Setup to Launch it.
3. Choose Yes if prompted by user account control settings to confirm.
4. Follow the on-screen instructions to install .Net Framework from your system.
5. Click on Finish, and restart your system.

Also, completely uninstall any previous versions of Sage 50 completely. You can go to the folder containing the program and delete all the files within.

Sage 50 removing installation backups

Warning: Create a backup of your company file before following the steps provided below. A backup of data will ensure that you won’t lose your accounting data.

Steps to remove DSN and ODBC data sources from your system:

1. Log into an Administrator User Account in windows.
2. Follow the instruction for your version of windows:
   1. 32 bit Windows: Right click on the Start menu and choose Run. Type in ODBCAD32 and hit Enter.
   2. 64 bit Windows: Go to C:\WINDOWS\SYSWOW64, and double click on ODBCAD32.EXE.
3. Go to the System DSN tab.
4. Choose the Sage Line 50 entries, and select Remove.
5. Click on Ok.

Steps to uninstall Sage 50 from Windows:

1. Type Control Panel in the Start menu search bar.
2. Click on the Control Panel option.
3. Choose Programs and Features from the available list.
4. Select Sage 50 and click on Uninstall.

Here’s a list of files that you need to delete:

• C:\Program Files (x86)\Common Files\Sage SBD
• C:\Program Files (x86)\Sage EBanking
• C:\Program Files (x86)\Common Files\Sage Report Designer 2007
• C:\Program Files (x86)\Common Files\Sage Line50
• C:\Program Files (x86)\Common Files\Sage Shared

The two Sage shared files that you need to remove:

• C:\Windows\Assembly\sage.*
• C:\Windows\Assembly\antlr.runtime

You may also need to remove registry keys for Sage 50. Here are the steps for the same:

• Hit Windows + R.
• Type in Regedit and hit enter.
• From the Edit menu, click on Find.
• Type in:
  • Sage 50 2021 – {363A56EE-EF51-423A-89C5-B2494DCEFA3E}
  • Sage 50 2020 – {ECFE78AE-B220-4A07-8D53-A9DD5A97269C}
  • Sage 50 2019 – {FAAEBF68-EC88-4147-B08F-A25DE8F3A005}
  • Sage 50 2018 – {CDB21C1F-4317-4A76-8711-50F9FCF30542}
  • Sage 50 2017 – {040522E9-CDA8-495B-941D-8B4164A2CE49}
  • Sage 50 2016 – {3F4F1778-F87C-4B08-BCE6-1BF3E42F26BD}
• Hit Delete.
• Click on Find Next to find the next key with the same name. Delete all such keys.

Steps to remove these registry keys for Sage 50 from your system:

1. Browse to one of the files listed above.
2. Right click on the File.
3. Choose Properties.
4. Go to the Version tab, and choose Company Name.
5. If the Company Name is Sage (UK) Limited or Sage, then right click on the file again and choose Uninstall.

You can find the key name for a particular version of Sage 50 easily. Here, we have provided the keys for Sage 50 version 2016-2021.

Sage Stuck on Executing Installer Application

This is another Sage 50 installation problem. Sage installers can get stuck at any of the three steps involved in the process. There are many issues which can cause this error. Most of these errors, we have addressed already, and you can find the solutions to them listed above.
Here are the steps if you get stuck on the first installation stage. This stage is titled ‘Installing Pervasive’:

1. Go to the task manager.
2. Go to the processes tab, or click on More Details if you’re on Windows 10.
3. Find w3dbsmgr.exe.
4. Click on End Process.
5. Repeat the step every time the installer gets stuck.

W3dbsmgr is the database manager for Sage and can interfere with the installation process. Remember that the error may occur again and again. This is because the installer launches the database manager which in turn blocks the installation. The only way around this error is to simply keep ending the process of database manager through the task manager.
This is an often occurring problem and can be easily resolved. Also, if you’re prompted to run Actian Zen as a service, click on Allow.

Download and install a fresh copy of Sage 50 Setup

If Sage 50 setup, in the first place, is damaged, then you’re likely to encounter Sage 50 installation errors. You can download a fresh copy of Sage 50 setup and install it on your system for an error free experience.

Steps to download Sage 50 on your system:

1. Download Sage 50 setup.
2. Choose a directory to which you want to save the setup for Sage 50.
3. Click on Save.

Steps to install sage 50 on a single computer:

1. Double click on Sage 50 setup file to launch the setup.
2. Install the individual components required to install Sage 50.
3. Pause your antivirus program, and click on Next.
4. Agree to the Terms and Conditions, then choose Next.
5. Choose the option, “Auto configure the Windows Firewall to allow install and run Sage 50 (recommended)”, then choose Next.
   Note: manually configuring windows firewall can be really difficult, so use the installer to configure the firewall for you.
6. Input the serial number or activation key, and click on Next.
7. When prompted with “Will this be the only computer running Sage 50?”, click on Yes, then Next.
8. In the Install Options window, choose the location to store the program files and the company files. 
9. Choose Install.
10. Click on Finish when the installation completes.

Steps to install Sage 50 on a server:

1. Double click on Sage 50 setup to launch it.
2. For the prompt “will this be the only computer running Sage 50?”, click on No, then on Next.
3. In the Sage 50 Company Data Files Storage window, click on “This computer is the server”, and select Next.
4. Recheck your selections of installation options.
5. When the Sharing Company Data screen appears, click on Share the Folder, then on Next.
6. Follow the rest of the instructions to finish the installation and then input the serial number and activation key to activate your software.
7. Launch any company file in Sage 50 to upgrade it, or create a new company file.

Steps to install Sage 50 on network workstations:

1. Use the instructions provided by the installer to proceed with the installation.
2. Go to \\[nameofyourserver]\PeachtreeInstaller20xx\ and double click on ClientInstall.bat.
   1. Alternatively, you can double click on Setup.exe in the same directory and launch the ClientInstall file.
   2. Choose No when prompted “Will this be the only computer running Sage 50?”. Click on Next.
   3. Choose the option “A different computer on the network is the server and will store Sage 50 company files.”
   4. Choose “I confirm that Sage 50 has already been installed on the server.” Click on Next.
3. Choose the directory in which you want to install Sage 50.
4. Follow the same instructions to install Sage 50 on each of the workstations.

You can use UNC paths to choose a company file location. Steps to use UNC path to install Sage 50:

1. While installing Sage 50, in the Company Data Files location window, click on Browse.
2. In the input box, enter the server’s IP address or the name of the server.
3. Recheck the location for the company file in the bottom right corner of the installer window.
4. Input the credentials to log into the server, then choose Ok.
5. Click on Install after verifying your selections.

Sage 50 Error Messages

There are many different Sage 50 error messages which result from different underlying issues. The error codes help users in identifying the possible underlying cause for the error. Here are some of the most popular Sage 50 error codes:

• Error 1603 – Lack of administrative privileges.
• Error 1606 – Lack of administrative privileges
• Error 1608 – Lack of administrative privileges
• Error 1101 – Problem with registration of MSIEXEC.
• Error 1721 – Windows or more usually another security program blocking the installation.
• Error 1722 – Error with Install Shield or Permission to Access certain folders.
• Error 5100 – .NET Framework isn’t installed on the system.

FAQs