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Sage 50 Keeps Crashing and Freezes Issues

Sage 50 Keeps Crashing and Freezes Issues

Most of an Accountant’s Work depends on Sage 50. Sometimes When the user tries to launch the Sage 50 Software, it crashes and the message ” Sage 50 Keeps Crashing” Appears. If this Happens the company data is at risk.

There are various Reasons that may cause the Sage 50 Software to crash, and this is what we are going to focus in this article.

Before Trying to find the Solution to The Sage 50 Keeps Crashing Error, We must learn about what has caused it. Below are mentioned the Causes due to which the Sage 50 Software Keeps Crashing.

Exact Error Shown While User Facing Sage 50 Keeps Crashing

“Sage 50 Keeps Crashing”

Causes For Sage 50 Keeps Crashing:

The Cause For Sage 50 Keeps Crashing is the Windows 10 Update Creator caused a problem.

  1. The Host has been modified by Someone
  2. The Pervasive Has been damaged
  3. The Data has been moved to the Account of a different user
  4. The DDF Files have been damaged
  5. The New Windows Installation Update has been Damaged
  6. The Security software causing issues with the product update install

Solution To Sage 50 Keeps Crashing

Before you move to the solutions, install all the latest updates available for your version of Sage 50. There is a chance that the company has already released a patch to fix the cause of this error.

Steps to install the latest updates on Sage 50:

  1. Launch Sage 50 and go to Services.
  2. Choose Check for Updates.
  3. Select Check Now.
  4. Click on Download.
  5. Once the download completes, restart Sage 50.
  6. Follow the on-screen instructions to complete the installation of Sage 50.
  7. Go to the Sage 50 folder on the server.
  8. Double-click on ClientInstall.bat.
  9. Wait for the updates to be installed on all connected workstations.

Note: if Sage 50 crashes immediately when you open it, then move ahead with the solutions without installing the updates/

Read More Below:

Step 1 – Change the Compatibility mode for Sage 50

Because much software was designed for previous versions of Windows, the software sometimes encounters errors when you run it on a newer version of Windows such as Windows 11. In such cases, you can go to the properties of the program, and change the compatibility mode so that the software is run using configurations that it was designed to work with. You can also change the administrative rights the program will have while running because this enables you to easily give the program enough rights to execute certain functions without being hindered by user account control settings.

  1. Press a right-click on Sage 50 software and then choose the properties
  2. Select the Compatibility tab
  3. Press the ‘compatibility mode section box’ and then press on ‘Windows 8’ from the drop-down.
  4. Select ‘OK’ and then start Sage 50 software.
  5. Check that the Sage 50 software is functioning without any errors.
  6. Activate Sage 50 software as an Administrator
  7. Check the High DPI scales
  8. Make adjustments in Windows 10 and even with server software
  9. Save the Changes Made
  10. Now Sage 50 and Test It
  11. In Case Sage 50 is still Crashing, Exit Sage 50, Shutdown the Computer and Start it again

Step 2 – Launch Windows in Selective Startup Mode

The selective startup mode in Windows disables all of the unnecessary and third-party applications in the operating system. You can choose to run it with network mode so that you can still connect to the internet. When Sage 50 keeps crashing for no reason, you can start windows in selective startup mode to troubleshoot the error and identify the services that are interfering with the program.

  1. Start the Windows with Selective Startup Option
  2. Now Shutdown Your Computer and turn it on again
  3. Perform uninstallation of Sage 50
  4. With the Use of the .Net Cleanup tool, perform the cleanup of the Windows system
  5. Follow this Path: C:WINDOWSMicrodoft.NET framework to delete v.2.050727 folder
  6. Go to Windows temporary folder and delete all the content there
  7. If you cannot locate the Windows temporary folder, go to my computer and Right Click it, Proceed and go to Advanced
  8. Select Environmental Variables and the temporary folder is located there
  9. Now Reinstall Sage 50

Step 3 – Change Sage 50 compatibility mode for Windows 8 users

Windows 8 compatibility can help ensure that the software designed for previous versions of windows, works on the newer ones too. You can change the program compatibility from the properties option for the executable file. And if Sage 50 keeps crashing, you should also change the administrative privileges for the program.

  1. Right Click on the Sage 50 Account Software
  2. Then Click on Properties
  3. Now Select the Compatibility Tab
  4. Check the Compatibility mode Section in Box
  5. Select Windows 8
  6. Click OK and open the Sage 50 Program
  7. Run the Sage 50 Program as an administrator

Steps to fix Sage 50 keeps crashing after windows 10 Update

When a program such as Sage 50 crashes for no reason, the underlying cause may be a component in the operating system. Generally, various software that relies on this component encounters the error. Luckily, Microsoft releases updates to fix these components and root out the conflicts generated. So by updating Windows 10, you may be able to prevent Sage 50 from crashing unexpectedly.

  1. Right Click on the Sage 50 icon
  2. Then Select the Properties Option
  3. Click on the Compatibility tab
  4. Check the Compatibility mode Section in Box
  5. Select Your Windows from the Drop-down menu
  6. Click OK

Steps to fix Sage 50 Keeps Crashing after Windows 11 Update

Windows 11 is the latest version of the operating system provided by Microsoft. So most versions of Sage 50 aren’t designed to run on Windows 11. Once you’ve installed Windows 11 on your system, you should install all the updates released by Microsoft, even the optional ones, if Sage 50 keeps crashing for no reason.

  1. Right Click on Sage 50 icon on desktop
  2. Select Properties
  3. Choose the Compatibility Tab
  4. Click on the Compatibility Mode Box
  5. From the Drop down menu click on Windows 11
  6. Click OK
  7. Start Sage on Admin Mode
  8. Check if the Scales of high DPI, gets high Priority
  9. Do all of the above modifications in all Windows 11 workstations and on the server

Additional errors of Sage 50 keep crashing and unexpectedly closed

Some other errors can cause Sage 50 to crash unexpectedly. These errors generally prevent the accounting software from accessing the company file, so the failure to connect to the data file causes Sage 50 to crash immediately. Let’s look at some of these errors and solutions for them in this section.

Sage 50 Remote Data Synchronization isn’t working

When you open a company file or try to save changes to it, Sage 50 may crash unexpectedly because of problems with the sync function.

Sage 50 Error: “Remote Data Access needs to synchronize the company data. Click OK to start the synchronization”

Steps to remove the locked status of the company folder:

  1. Exit Sage 50 but don’t disable the sharing of data.
  2. Open File Explorer, and go to the folder containing the company file.
  3. Choose the View tab from the top ribbon, and click on the checkmark against Hidden Files.
  4. Right-click on the syncstate.txt file, then click on Delete.
  5. Launch Sage 50 and log into the company file.

Another option to fix this error is to stop the sharing of company files, and then enable sharing to reset the preferences for data sharing between different workstations. You’ll also have to remove the expandable file, which may be causing Sage 50 to shut down automatically.

Sage 50 crashing, using Windows Server Essentials

Some users using Windows Server 2019 Essential have complained about Sage 50 crashing automatically. In many cases, the system freezes, forcing users to restart their server computer – restarting the server leads to a loss of data that was entered but not saved. 

Some of the latest versions of Sage 50 do not support Windows Server 2019 essentials. So you need to use an operating system that is compatible with your version of Sage 50.

Steps to fix the error “Sage 50 keeps crashing on Windows Server Essential”:

  1. Check the minimum hardware requirement for your version of Sage 50.
  2. Exit programs that are using too many system resources, leaving little for Sage 50.
  3. Install programs, such as .NET Framework, that Sage 50 needs to run on Windows.
  4. Ensure that your operating system is supported by your version of Sage 50.
  5. Verify that your connection to the server computer storing the company files is active.

Sage 50 crashes when the user exits from the “Maintain Employee” window”

A few users who’ve upgraded their Sage 50 recently have encountered issues because of some updates. These updates cause the accounting software to crash when the user exists from the Employee menu in Sage 50. 

In this particular case, Sage 50 does not crash when you launch Windows in Safe Mode, implying that the error is caused by a third-party service running in the background. While some users complain that the software freezes, others say that the program crashes altogether. In either case, it is important to fix this problem to prevent Sage 50 from crashing.

Steps to fix Sage 50 crashing because of the payroll menu:

  1. Change the User Account Control settings:
    1. In the Start menu, type in Sage 50.
    2. Right-click on the Sage 50 icon and choose the open file location.
    3. Right-click on the Sage 50 icon, and select Properties.
    4. In the compatibility tab, mark the option to Run this program as an administrator.
    5. Click on Apply, then OK.
    6. Restart your system, and launch Sage 50.
  2. Reinstall the Pervasive PSQL engine
    1. Go to the Control Panel.
    2. Choose Programs and Features.
    3. Select Uninstall a program.
    4. Right-click on Pervasive PSQL Workgroup Engine.
    5. Select Change/Install.
    6. Choose the uninstall option, then follow the on-screen instruction.
    7. Click on Finish, then restart your system.

Sage 50 crashes when printing reports

Sage has already released updates to prevent Sage 50 from crashing when the user prints a report using the year-end wizard. You can install the latest updates to get rid of the error. You can also use the network installation options if you need to install the updates on all the connected workstations. 

Note: after installing the updates, print all your reports before you close the year because these reports will not be available after closing the financial year in the company file.

Sage 50 crashes when saving a transaction

When you save a transaction in Sage 50 US edition, the program may crash because of problems with the database engine or damage to the DDF file. You can create any type of transaction, but Sage 50 will still keep crashing as soon as you try to save the transaction. And the program crashes even when you edit information in an invoice or bill and then try to save the changes.

Steps to delete the DDF Files to prevent Sage 50 from crashing:

  1. Log into the Sage 50 company file with an admin account.
  2. Go to the Maintain menu, then choose Company Information.
  3. Note the Directory for the company file.
  4. Close Sage 50 on the server and all the connected workstations.
  5. Press Windows + E to launch Windows Explorer.
  6. Go to the Directory that you noted from Sage 50.
  7. Right-click on the userpref.dat file, then select Rename.
  8. Replace the DAT with OLD in the file name, then click on Ok.
  9. Choose Yes to change the extension of the file.
  10. Find DDL Files in the same directory and delete them. 
  11. Launch Sage 50 and log into the company file.

The Actian PSQL Engine communicated between the database and Sage 50 to execute all the data-related features in the program. If Sage 50 still crashes when you save a transaction, then you should reinstall Actian to ensure that no program files are damaged.

Steps to restart action to fix sage data sync error:

  1. Close Sage 50 on the server and all connected workstations.
  2. Launch the task manager by pressing Ctrl + Shift + Esc.
  3. Go to the Details tab and select w3dbsmgr.exe.
  4. Choose End Task, then End Process when the confirmation box appears.
  5. Go to the Services tab and right-click on psqlWGE.
  6. Choose Start.
  7. Verify if you still get the Sage drive sync error.

Steps to reinstall Pervasive if the service doesn’t work correctly:

  1. Close all instances of Sage 50 on your server computer and on connected workstations.
  2. Press Windows + R and input AppWiz.cpl in the input box. Hit Enter.
  3. Choose Programs and features.
  4. Choose Actian PSQL v13 Workgroup R2.
  5. Choose uninstall and follow the on-screen instructions to remove the program.
  6. Go to the C drive.
  7. Search for folders titled pvsw and pvswarch, and delete them both.
  8. Go to the following locations and rename the Pervasive folder to Pervasile_Old.
    1. C:\Program Files (x86)
    2. C:\ProgramData 
  9. Press Windows + R and input regedit, then hit Enter.
  10. Right-click on Computer and choose Export.
  11. Save a backup of your Registry to your desktop.
  12. Go to the following location in the registry: HKEY_LOCAL_MACHINE\Software or HKEY_LOCAL_MACHINE\Software\Wow6432Node.
  13. Delete the following:
    1. Pervasive Software
    2. PEYX489ZK
  14. Close the Registry Editor.
  15. Install Pervasive/Actian using the following steps:
    1. Go to C:\Sage\Sage50_[version].
    2. Go to the PervasiveMin folder.
    3. Double-click on SetupWorkgroup32x86.exe.
    4. Choose Next, then agree to the terms and conditions.
    5. Choose Next, then select Run as Service.
    6. Click on Next then Complete.
    7. Choose Next, then Install, then Finish.

Also, scan your system to remove any malicious programs such as Ransomware. If you think that your company file has been encrypted by ransomware, then get in touch with the IT administrator at your company.

Sage 50 crashes when opening a company file

You can open a sample company file to find if the program files or the data file is damaged. If the program files are damaged, then you can go to Program and Features, and then Uninstall the program. After right-clicking on Sage 50, you can choose Change/Uninstall, select the Repair option, and run the operation to fix all the program files.

However, if the company file is damaged, then you need to restore a recent backup of the company file to prevent Sage 50 from crashing.

Steps to download a company shared with remote data access:

  1. In Sage 50, go to the File menu.
  2. Choose Connect to a Shared company.
  3. Input your email address to view the company files shared with you.
  4. In the Shared Companies window, choose the company file that you want to download.
  5. Choose Connect when you’re ready to download the company file.
  6. Replace the current company file with the one you downloaded.
  7. Launch the new company file with Sage 50.

Sage 50 Bank Reconciliation Crashes

When reconciling your bank statement, there is a high chance that sage bank reconciliation crashes will occur. Sage bank reconciliation crashes are when the sage software encounters an error and cannot continue. This can lead to incorrect balances and transactions, resulting in incorrect bills or payments. To prevent sage bank reconciliation crashes from happening.

Follow these steps to fix Sage 50 bank reconciliation crashes:

  • First of all, you have to click on Maintain and select Company Information.
  • add directory
  • then close the Sage software
  • After that, verify that Windows is closed from all workstations.
  • Then click on Start and select Explore.
  • After that, you have to search the directory which you have selected in the previous step.
  • Click on userpref.dat and choose to change the name. (Allows you to reset customizations on lists and dashboards once you rename userpref.dat. This means that after renaming the document, you will see that the alternate shortcuts have been removed Or the columns have been removed from the record and set to defaults.
  • Now modify the .dat file extension to .old and then hit the enter button on the keyboard.
  • After that, you open the company once again.

How to resolve Sage 50 crashes when opening reports?

Resolving Sage 50 crashes when opening reports there may be a time when you experience a Sage 50 crash when opening your reports. This is often due to a corrupted file or permissions issue. In some cases, the crashes can be resolved by following these steps:

  • Back up your report files. This will help you if the problem persists and requires restoring your work.
  • Check for missing or corrupt files. If there are any missing or corrupt report files, they will need to be replaced before proceeding.
  • Reset permissions on your report files. Permissions can sometimes become corrupted and cause the report to crash when opened. Resetting permissions will fix this issue in most cases.
  • Check for software updates. If there are any available software updates, install them and try the reports again.

How to resolve sage crashing when running reports

There are a few steps that can be taken to resolve a scenario in which Sage crashes when running reports:

  • Check the report files for corruption. Sage may crash when it encounters corrupt data in a report file. If this is the case, you will need to restore the file from its original source. 
  • Check the report settings. Many times corrupted data or incorrect settings can cause a report to crash sage. Make sure all of your reports are set up properly and that there are no errors in your input data. 
  • Check the report processing parameters. Sometimes incorrect values for parameters such as memory usage or thread count can cause sage to crash during report processing. Verify that these values are set correctly and that there are no active processes or threads that would conflict with reporting.

How to resolve Sage 50 crashing after Windows 10 updates

After installing the latest Windows 10 Update (Fall Creators Update), you have Time Sage 50 crashing when you perform certain tasks. The solution here is that you will need to run Sage 50 in compatibility mode for Windows 8 until Sage releases a patch. 

To run in compatibility mode you can run Sage 50 using some of the steps given below.

  • First of all, right-click on the sage 50 accounting icon and select Properties.
  • After that, you have to click on the Compatibility tab.
  • Then you have to check the box in the Compatibility Mode section and select Windows 8 in the drop-down menu.
  • After that, click on OK to save your changes and close the properties window.

Conclusion

I hope that the solutions helped you keep Sage 50 from crashing again and again. The various steps in this article constitute solutions that address one of the underlying problems of the Sage 50 program. After each solution, you should verify if you’re still getting the error. And once you’ve fixed the error, you’ll also be able to identify the underlying cause and fix it so that no other program encounters the same error.

Mentioned Below are the Problems that Occur When Sage 50 Crashes:

Sage 50 Crashes when Opening Reports

If Sage 50 crashes when opening reports, it could be due to corrupt software, conflicts with other programs, or hardware issues. Try updating or disabling conflicting programs for troubleshooting.

Sage 50 Crashes on Startup

Sage 50 may crash on startup due to corrupted system files, outdated software or conflicts with other programs. Troubleshoot by updating or disabling conflicting software, or seeking technical support.

Sage 50 Crashing on Windows 10

Sage 50 can crash on Windows 10 due to compatibility, outdated software, insufficient resources, or corrupt files. Update software, scan for errors, repair/reinstall, backup data, or seek support.

Errors Description
Sage 50 Crashing Windows 10 The User might have issues with Windows 10 OS Due to Compatibility
Sage 2019 Keeps Crashing The User Experiences a Sage 50 freezing problem while doing or saving transactions
Sage 50 Crashes when Opening Reports The user tries to open, view, or modify Sage 50 Reports. Custom Reports take too much time to open
Sage 50 Crashes on Startup The user tries to open Sage 50 by clicking the desktop shortcut, but Sage will not open and an error warning pops up on the Screen “Sage has Stopped Working”
Sage 50 Accounting has Stopped Working
2018
The user faces a freezing or not responding error when Microsoft Launch major update in 2019, The user applied the latest version of Sage 50 2018 edition, or the installation incomplete
Sage 50 Stopped Working Windows 10 The user is unable to stop the Windows service update. if the user does not apply the regular Windows update, the OS might not work properly and the User will relieve the Sage 50 crashing problem
Sage 50 Crashes when Entering Bills The user is Unable to make payments or Save transactions while entering the payment details. Users might not be able to create new inventory items, after the Windows 10 Update
Sage 50 Crashes when printing When printing invoices, Sage 50 takes time to respond, and the user faces freezing, crashing, or not working problems.
Sage 50 Crashes After Login After Entering the User name and password Sage 50 closes automatically or the user gets Sage 50 Company won’t open message
Sage 50 Crashes When Paying Bills During Enter or Save Transactions, the User Will Receive a caching problem
Sage 50 Crashes when Opening Reports When the user creates new reports or looks at an old report, Sage does not respond or Sage takes too much time
Sage 50 Crashes when Emailing The user tries to send the customer invoices using Sage to either one or more customers, but the Email was not sent and Sage Crashed Abnormally
Sage 50 Payments Crash Whenever the user tries to enter payment details or tries to make payments, the payments lock up the entire Sage Program. The main causes behind this issue are, the DDF File being damaged, the user references file being corrupted, the Keyboard or handwriting panel being enabled, the Positions key being damaged or the data being corrupt, and the user’s account control being enabled
Sage 50 Email Crash SBDDesktop. exe stopped working or the user is not able to send emails because the Outlook program not reposting or there was an issue with the Email setup
Sage 50 Receive Money Crash When the user opens the Receiving money window, Sage Crashes and fails to create the receipts for customer payments
Sage 50 Accounts Bank Reconciliation When the user tries to open programs for bank reconciliation, Sage Banking reconciles and locks the user. This is caused due to damaged Userpref.dat or Bankrec.dat files
Sage 50 Payroll Email Payslips Crash When the user tries to send payslips by email Sage 50 Payroll Crashes
Sage 50 Crashes When Opening Invoice When Sage 50 wants to see open, download, or email customer invoices using Sage, The program suddenly crashes and Sage won’t work
Sage 50 Payroll Crashing When Sage users open Sage Payroll for sending Salary Slips or opening reports, Sage Payroll Crashes

FAQ


Why does Sage 50 keep crashing on Windows 11?

Why does Sage 50 not connect to the data file even when my Internet connection is active?

What should I do if my company file has been encrypted by ransomware?

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