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Sage 50 Unable to Connect to License Server

Sage 50 Unable to Connect to License Server

If Sage 50 is unable to connect to the licence server, it means it is not able to validate the licence for the software. This could be due to many reasons such as an incorrect license key, an issue with the licence server, or a firewall blocking the connection. In these cases, contact Sage customer support for help resolving the issue.

IN BRIEF

This guide describes the process of resolving this message in Sage 50cloud Accounts.

Description

To guarantee you the promised benefit from using the correct software you’re registered for, Sage 50cloud Accounts regularly verifies your entitlement online through the Sage Licence Service.

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If your current licence period has expired but cannot be refreshed due to the present unavailability of the Sage Licence Service, or there are other technical issues, the following message appears when you try to open Sage 50 Accounts:

Sage 50 Unable to Connect to License Server

RESOLUTIONS

Here are some quick fixes to the commonly faced problems:

Wait until Sage Licence Service is restored

If the Sage Licence Service is unavailable due to any technical issue, you can access Sage 50 Accounts again once the service is reinstituted. Please try opening your Sage 50 Accounts again after some time. We apologize for any inconvenience caused by such unforeseen adversities.


Check your computer date and make sure the date format is correct

  1. Press the Windows key and R then types timedate.cpl and click on OK.
  2. Click Change date and time then set the correct time and date.
  3. Click on OK, and a pop-up menu appears, again click on OK.
  4. Make certain your Windows date, time, and date format are correct.

Run as administrator

  • Right-click the Sage 50 Accounts shortcut icon, then click Run as administrator

If this resolves the issue, you can permanently set the shortcut to run as administrator:

  1. Right-click the Sage 50 Accounts shortcut, and click Properties.
  2. Click the Compatibility tab.
  3. Under Privilege Level, select the Run this program as an administrator check box.
  4. Click OK.

Reset your license information

For such type of assistance, contact your local IT support.

  1. Close all software, log off Windows then log in as an administrator.
  2. Rename the folder C:\Program Data\Sage\SDK Licence to C:\Program Data\Sage\SDK Licence OLD
  3. Browse to C:\Program Data\Sage\Accounts\XXXX and delete the sage.usr file.
     NOTE: Where XXXX is your software version, for example, 2018.
  4. Open Sage Accounts then re-enter your licence information.

TLS 1.0 is disabled on your computer

This issue can also occur if TLS (Transport Layer Security) 1.0 has been disabled on your computer. As a circumvention to this problem, TLS 1.0 can be enabled and then disabled again after the software licence has been updated. Please refer to local IT support for assistance with this.

 NOTE: Sage 50cloud Accounts v25 and above uses TLS 1.2. If you’re using v25 or above, you can disable TLS 1.0, however, if you use other Sage apps they may still have issues refreshing licence entitlements.  


Configure your firewall

Add the following URL to your firewall white list(the white list contains all those websites which are neglected by a firewall in the system) :

Try contacting your local IT support or firewall vendor for assistance with such particular issues. We advise adding this rule to the top of the list to prevent other rules from taking precedence.


FAQ


What should I do if I am unable to connect to the Sage 50 license server?

First, ensure that you are using the correct licence credentials to log in. If you are using the correct credentials but still cannot connect, check if your internet connection is working properly. If the internet connection is working, then try restarting the Sage 50 software and the server computer. If this does not work, then contact Sage 50 support for assistance.

How do I troubleshoot Sage 50 license server connection problems?

To troubleshoot connection problems with the Sage 50 license server, follow the following steps:

1. First, check that the server computer is connected to the internet 
2. Then check that the firewall and antivirus software are not blocking the connection. 
3. Once you are done with both the steps above, please restart Sage 50 software and the server computer. 

If the connection problem still persists, contact Sage 50 support for assistance.

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Speak to a Specialist about Your Sage Software

Headacheūü•ļ. Huh, Save time & money with Sage Technical Support 24√ó7 @ +1/, we provide assistance to those who face problems while using SAGE Peachtree (Support all U.S. & Canada Editions)

--- Support - We provide solutions for the following Sage (50, 100, 200, Payroll, Peachtree, Cloud, 3X, Impact, HRMS, CRM, ERP, One & Fixed Assets) ---

  • Error Support
  • Data Import
  • Data Conversion
  • Payment Solutions
  • Upgradation
  • Payroll Support
  • Data Export
  • Software Integration
  • Sage Printer Support
  • Complete Sage Solutions
  • Tax-Related Issues
  • Data Damage Recovery
  • Installation, Activation Help
  • Sage Windows Support

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