Sage 50 Unable to Connect to License Server

If Sage 50 is unable to connect to the licence server, it means it is not able to validate the licence for the software. This could be due to many reasons such as an incorrect license key, an issue with the licence server, or a firewall blocking the connection. In these cases, contact Sage customer support for help resolving the issue.

IN BRIEF

This guide describes the process of resolving this message in Sage 50cloud Accounts.

Description

To guarantee you the promised benefit from using the correct software you’re registered for, Sage 50cloud Accounts regularly verifies your entitlement online through the Sage Licence Service.

If your current licence period has expired but cannot be refreshed due to the present unavailability of the Sage Licence Service, or there are other technical issues, the following message appears when you try to open Sage 50 Accounts:

RESOLUTIONS

Here are some quick fixes to the commonly faced problems:

Wait until Sage Licence Service is restored

If the Sage Licence Service is unavailable due to any technical issue, you can access Sage 50 Accounts again once the service is reinstituted. Please try opening your Sage 50 Accounts again after some time. We apologize for any inconvenience caused by such unforeseen adversities.

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Check your computer date and make sure the date format is correct

1. Press the Windows key and R then types timedate.cpl and click on OK.
2. Click Change date and time then set the correct time and date.
3. Click on OK, and a pop-up menu appears, again click on OK.
4. Make certain your Windows date, time, and date format are correct.

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Run as administrator

• Right-click the Sage 50 Accounts shortcut icon, then click Run as administrator. 

If this resolves the issue, you can permanently set the shortcut to run as administrator:

1. Right-click the Sage 50 Accounts shortcut, and click Properties.
2. Click the Compatibility tab.
3. Under Privilege Level, select the Run this program as an administrator check box.
4. Click OK.

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Reset your license information

For such type of assistance, contact your local IT support.

1. Close all software, log off Windows then log in as an administrator.
2. Rename the folder C:\Program Data\Sage\SDK Licence to C:\Program Data\Sage\SDK Licence OLD
3. Browse to C:\Program Data\Sage\Accounts\XXXX and delete the sage.usr file.
    NOTE: Where XXXX is your software version, for example, 2018.
4. Open Sage Accounts then re-enter your licence information.

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TLS 1.0 is disabled on your computer

This issue can also occur if TLS (Transport Layer Security) 1.0 has been disabled on your computer. As a circumvention to this problem, TLS 1.0 can be enabled and then disabled again after the software licence has been updated. Please refer to local IT support for assistance with this.

 NOTE: Sage 50cloud Accounts v25 and above uses TLS 1.2. If you’re using v25 or above, you can disable TLS 1.0, however, if you use other Sage apps they may still have issues refreshing licence entitlements.  

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Configure your firewall

Add the following URL to your firewall white list(the white list contains all those websites which are neglected by a firewall in the system) :

Try contacting your local IT support or firewall vendor for assistance with such particular issues. We advise adding this rule to the top of the list to prevent other rules from taking precedence.

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FAQ

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