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The Sage 50 Username and Password not Working

Sage 50 Username and Password not Working

Sage 50 Accounting Software like any other faces a few errors because of certain reasons. Sage 50 Users after many tries of looking for a particular reason why the “Sage 50 Username and Password not Working Error”. In this article, we have a look at what the Sage 50 Error occurs and what are the solutions to fix it.

Exact Error Shown While User Facing Sage 50 Username and Password not Working

The Password Entered Has Not Been Recognized

User Guide

Fix ‘you have entered an invalid password?
You can reset your password using the Forgot Password link on the login page. You can either answer the security question correctly or use your registered email address to set up a new password for your Sage 50 account.

How to reset the Sage 50 admin password?
Go to Settings > User Management > Change Your Password > Input your current password > choose Log On. Then Input the New Password in both the password and confirm password fields. Input a security question and answer for future password reset and hit OK.

Causes For Sage 50 Username and Password, not Working Error

The Cause of the Sage 50 Username and Password, not Working Error is that the user has entered the wrong credentials.

Read More Below:

  • Sage 50Cloud Accounts Version 27 has been updated and the User’s Password is no longer 10 Characters
  • The User Has Entered The Wrong Password
  • The Password Encryption was giving a problem
  • The Data Restored by the user was for a later version
  • Microsoft .NET Framework 3.5 or above is not enabled
  • The File in which the exists is corrupted
  • Windows FIPS File is Encrypted
  • CCleaner Registry Cleaner was used

Things to Consider Before Resolving the Sage 50 Username and Password Not Working

  • Verify that you are trying to open the correct company.
  • If the error occurs again and again, then need to verify the username with other different versions like Admin, admin, and ADMIN.
  • During the setup, you have provided Login details should still be valid.
  • In the company’s directory, look for *.cac and *.cax files to find the files related to your username.
  • It is possible that the username and password were longer than 9 characters because the user was created before the Sage 50 release.
  • To Continue, enter the suitable username and password.
  • Enter the password to see if all keystrokes are recorded correctly in Notepad or Microsoft Word.
  • To use Verified Password you must copy the password from the verification email and paste it into the Password field.
  • The company administrator can reset the password by first logging in and then following the steps to reset the pass

Solution To Fix Sage 50 Username and Password not Working

The Solution to Fix the Sage 50 Username and Password not Working is to Restore the Backup.

Read More Below:

Step 1: Reset The Account Password

All other user accounts’ passwords can be reset via a manager account. However, to utilize the functionality to reset your password for the Sage 50 management account, you must correctly respond to the security question.

Reset The Account Password

Steps to reset forgotten password for Sage 50 manager account:

  1. Launch Sage 50 and choose a company file.
  2. Input the Logon Name.
  3. Click on Forgotten Password.
  4. Answer the Security Question correctly, then click on OK.
  5. Input the New Password.
  6. Input the new password in the Confirm Password box.
  7. Input a new Security Question and Its Answer, then click on OK.

You can also change the password for a manager or basic account if you’re already logged in. You are already logged into the business file, therefore you don’t require access to the security question and response in this instance.

Steps to reset the manager password when logged in:

  1. Go to Settings, then click on User Management.
  2. Click on Change Your Password.
  3. Input your current password, and choose Log On.
  4. Input the New Password.
  5. Input the new password in the Confirmed Password box.
  6. Enter a Security Question and Its Answer so that you can use it to reset your password in the future.
  7. Choose Ok.

Step 2: Verify Whether you Attempt to Open the Correct Company File

Open the Correct Company File
  • First, open the Sage software.
  • Then, to learn about every company use the browser option.
  • After that, select the suitable company by clicking on it.
  • Now, test that you might access the company website.

Step 3: Verify the User License

Verify the User License
  • First of all, the user needs to log into Sage company in administrator mode.
  • After that, click on the Maintain tab and select the users’ option.
  • Then, click on the Setup security button.
  • Next, the remaining license count will be displayed above the list of users.
  • Note: The User License Count does not display in User Security for the Sage 50 Accountant’s Edition
  • After that, click on the Next button.
  • Now, enter the system as a user with the administrator rights.
  • Here user can verify whether he has a license or not.
  • The final step is the user needs to verify the login by using a username.

Step 4: Restore the Backup Made Before the Conversion

Restore the Backup
  • First, you need to click on the file in the menu bar.
  • Then, click on the backup and restore log.
  • After that, select the file which files you want to restore and click on Next.

Note: Please select RTI Files or Pension Data Files, when you are certain you need either of them, for example when you are restoring the backup file on a new computer system.

  • Next, click on the browser tab and double-click on the file which backup file you want to restore.
  • After that, click on the Next button.
  • choose the suitable restoration methods from the listed below:
    • An existing company
    • Or overwrite the current company data
  • Make a new company file by using the recovered file or create a new company (This option user can use when the user needs to restore a backup file into a new folder to stop current data)
  • After that, click on the Next button.
  • Here you can choose the right answer from the given listed:
    • Web transactions
    • Company Data
    • Customized forms
    • Business intelligence reports or intelligence reporting reports
  • After selecting the right answer click on the Next button.
  • Now, choose the restore settings, and click on the finish button.
  • Enter your User Name, Password, and processing date then click OK
  • Open your company file after restoration is complete.

Step 5: Disable the User Account Control (UAC)

In Windows 10 and 11, you must turn off this security feature, and you should only do this to troubleshoot security issues. Once the problem is resolved you will need to restart the router as the router provides an essential level of security within the operating system.

Disable the User Account Control

Windows 10 and 11

  • First of all, you need to verify that all software is closed.
  • After that, press Window + X Key to open the Control Panel.
  • After opening the control panel, click on the user account.
  • Then click on the Change user accounts control settings.
  • Next, pay attention to the current setting.
  • Check the mark on the never notify box, click YES, and move the slider to the bottom.
  • The final step is to restart your system and verify the User Account Control is disabled.

Note: Repeat all the above steps to turn on the mouse and reset the slider to its original position.

Sage 50 Admin Password Recovery

  • Select Forgot Password
  • Answer your security question
  • Click OK
  • Enter a new password
  • Confirm the password by re-entering it
  • set a security question
  • set a security answer
  • Click OK

Sage 50 Default Admin Password

To reset the default admin password, first, log in to your Sage 50 software and click on the Tools tab. Now from this tab, you have to see the link to reset the admin password. Now click on that link and you have to follow the on-screen instructions. If your Sage 50 password is secure and you do not remember the password, then some steps can help you. For that, you have to open the Windows Task Manager, to open it you have to press the Ctrl + Alt + Del keys on your keyboard. Then you have to find Sage and click on the process. After that, you have to right-click on Sage Process and set it to Affinity.


Sage 50 username and password won’t work if you’re entering the wrong authentication details. But other factors can also contribute to this error. So we’ve discussed the solutions for each of the underlying causes of Sage 50 login errors. If you need further help, feel free to get in touch with our Sage 50 experts.


  1. Can I create a new user account in Sage 50?

    You can, indeed. Sage 50 allows you to create an unlimited number of Manager accounts, which are the admin accounts for this accounting program. You can impose restrictions on non-manager user accounts to shield your data from unauthorized additions and deletions.

  2. How can I reset the Sage 50 standard user password if I’ve forgotten the security answer?

    You can request that the system administrator modify the password for your username. In Sage 50, resetting the password and user access is simple. You can use another management account to change the password for your account if you’ve lost the one for a Sage 50 manager user.

  3. How to restart Pervasive to fix the Sage login error?

    Steps to restart Pervasive on your server computer:

    Close Sage 50 on the server and the connected workstations.
    Press Ctrl + Shift + Esc to launch the Task Manager.
    In the Details tab, click on w3dbsmgr.exe.
    Choose End Task from the bottom right corner, then click on End Process when prompted by the task manager.
    In the services tab, right-click on psqlWGE.
    Choose Start.

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