Resolve Sage 50 Unable to Connect to Server

Sage is an Accounting software that is used by business owners to handle their accounts and finances with many different features that make it easier for them. Sage 50 encounters a few errors one of them is “There’s an error when connecting to the server, please check your Internet connection and try again”. This Sage 50 error unable to connect to the server occurs when the Internet connection is not running or the software is not updated.

The exact error message is shown…

There’s an error when connecting to the server. Please check your Internet connection and try again

Causes of Sage 50 Not Connecting to the Server

An incorrect IP address or a problem with the network DNS can cause the Sage Unable to Connect to Server error.

• The issue with the Network DNS
• Security of Firewall
• Incorrect IP Address
• Incorrect name of the server Name, or Port
• Session.pvk is corrupted (does not apply to Sage Standard edition)
• TLS 1.0 was disabled.

Here are some of the causes that we have noticed whenever the Sage 50 does not connect to the server. It is always recommended that you always take a backup of your company files and folder before you start any resolution process. We are mentioning some of the solutions that will help you in getting the error resolved.

Related Topic: Fix Sage 50 Server Busy Error

Solution of Sage 50 Unable to Connect to Server

Problems with connection, incorrect security software configuration, and absence of important components to host Sage can result in the programs being unable to connect to the server. In this section, we’re going to take a look at the various solutions available for Sage 50 unable to connect to the server.

Solution 1: Verify Server Name and IP Address

Steps to Verify that you have entered the correct Server Name or IP Address on your WorkStation.

• Locate the “..\MAS90\Launcher” folder on your system.
• Open file ini.
• Locate the Server. After the text: “1=”, the Server Name or IP Address will be mentioned
• If the Server Name and IP Address are incorrect, enter the correct IP Address or Server Name.
• Uninstall and then reinstall the system’s setup.
• Now, check that the port is not open by the Firewall. The port should be open.
• Verify the Server Name or IP Address and port were correctly entered in the boxes.
• In the Windows Firewall, you need to Create an Inbound rule for the PVXWIN32.exe process.
• Navigate to Control Panel and open it–> click on Administrative Tools –> go to Windows firewall –> click on Advanced settings
• Right-click on Inbound Rules and click on New Rule
• Open Program, click on Next
• Now, open “This program path:” and then browse to <drive letter>\..\mas90\home\pvxwin32.exe(e. C:\Sage\MAS90\Home\pvxwin32.exe) on server
• Now, click on Next till you do not get to the “Specify the name and Description of this Rule” screen
• Then, Enter the Name of the Rule
• Now, click on Finish.

Solution 2: Create Exceptions for Sage 50 in Windows Firewall

First, verify that the Windows firewall is preventing Sage 50 from connecting to the server. You can do this by disabling Windows Firewall using the steps given below:

• Go to the start menu, then settings.
• Click on Update & Security.
• Click on Windows Security.
• Choose Firewall and Network Protection.
• Choose among the following three options:
  • Domain network
  • Private network
  • Public network
• Go to Microsoft Defender Firewall and Click on Off.
• Try to open the Sage 50 company file that you get the error with.
• Follow the aforementioned steps once again and turn the Windows firewall on.

Now you have to create the rules for Windows Firewall. These are custom rules so you need to create them through the Advanced Firewall Options. You can later edit and delete these rules without any problems. Further, you’ll have to create an exception for each executable file of Sage 50 that requires access to the network connection.

Steps to create firewall rules to list Sage files as an exception

• In the Start menu’s search bar, type in Windows Defender Firewall. Then hit enter.
• Choose Advanced Settings from the left panel.
• Click on the Inbound Rules option that is given in the left pane.
• Move your mouse to the right pane, and Choose New.
• Select the radio button against Port, then click on Next.
• Enter the specific Port numbers assigned to your version of Sage 50 accounting software, and then click on Next.
• From the available options, choose the ratio button against Allow the connection, and then click on Next.
• Choose Private as the Domain Option, and then choose Next.
• Enter a descriptive name for the firewall rule, a name such as “Sage 50 accounting inbound.
• Click on Finish.
  Note: these descriptive names help you to identify the custom rules that you create in the future.
• Go through the same steps to create an Outbound Rule instead of an inbound rule.

Solution 3: Verify the correct program file and data file path

When you launch a company file, Sage 50 looks for the file in the specified directory. However, if you change the directory without first changing the same in Sage 50, then the program will crash immediately. The problem, in this case, will still appear as if the software cannot connect to the server. But this is hardly the case. The software, instead, has connected to the server but cannot locate the data file in the specified location. An easy way to fix this problem is to move the data file to the default location.

• How to find the location of your company file:
  • Choose Maintain from the main menu.
  • Click on company information.
  • Select the Directory option to expand it so that you can view the full location of your company file.
• How to locate a remote data access company:
  • From the left panel, choose the Systems option.
  • Click on Company Maintenance.
  • View and note the location of the data file/company file.
• How to find the location through the new company screen:
  • From the File option, choose Open Company.
    Note: you’ll find all company files listed here.
  • Click on Open an existing company file.
  • View the directory where the company file is stored.
• How to locate the company file with File Explorer:
  • Press Windows + E, to launch the File Explorer.
  • From the top right corner, click on the Search field.
  • Select the option All Files and Folders.
  • Enter COMPANY.DAT  in the search field, and hit enter.
  • In the view option for Windows Explorer, choose Detail so that all the appropriate details about the files are displayed in corresponding columns.
  • View and note the directory where the company file is saved.

Solution 4: Fix the WMI File

WMI Files store essential information without which Sage 50 cannot function properly. The connection to the server will fail if Sage 50 cannot access the WMI file. If the WMI File is damaged or missing, then contact your IT Administrator or get in touch with our accounting software experts.

• Press Windows + R.
• Input eventvwr and hit enter.
• Go to Windows Logs, then choose Application.
• View references for WMI files.
• Contact our IT professionals if you find WMI files mentioned in the error logs.

Solution 5: End all background processes for Sage 50

An already running background process of Sage 50 can interfere with the second instance that you’re accessing. So make sure that only one instance of the program is working at a single time. You can do this through the task manager.

• Press Ctrl + Shift + Escape.
• Click on More Details.
• Click on the Details tab.
• Choose the Peachw.exe processes.
• Click on End task.
• Repeat for each process of Sage 50.
• Verify that you can access the company file data.

Solution 6: Alter the network protocol for your system

Sage 50 has encountered problems because of the IPv6 network protocol. If Sage cannot connect to the server containing the company file, then change the network preference, then verify the problem.

• Use an admin account to log into Windows.
• Press Windows + R to open the run command.
• Input Regedit in the text field, and hit enter.
• From the left pane, navigate to HKLM\SYSTEM\CurrentControlSet\Services\Tcpip6\Parameters.
• Choose the New Key option to create a new registry key.
• Fill in the following information required for creating a new key option:
  • Key: DisabledComponents
  • Type: REG_DWORD
  • Value: 0x20

Related Topic: How to Install Sage 50 Connection Manager on the Server

Solution Steps for Sage 50 HR Unable to Contact Remote Server Error

Below we have provided some solution steps to help you fix the Sage 50 HR unable to contact remote server error.

Step 1: Repair the Configuration file

The Configuration file has to be Repaired,

• Press the Windows button and type Explorer in the search area.
• Tap on Windows Explorer and Navigate to C:\ProgramData\Sage\HR.
• Find the configuration.xml and right-tap on it and in the list click on open with.
• Choose Program tap on Notepad and press enter
• You are required to search the information beginning with “Remoting Server=”. It should have one of the following-
  • The server computer shows remoting server=” localhost”.
  • The customer system shows Remoting Server=” HRServerName”.
• Click on File.
• Press Save.
• Hit File again.
• Press Exit.
• Turn off the screen and access Sage 50 HR.

Step 2: Re-launch HR Services

• Navigate to the My Computer and right-tap on it.
• Choose to Manage
• Select Services and Applications
• Click on Services
• Find SageMySQL Service and dual tap on it
• Choose General
• Select the Startup type as automatic.
• Click on Save
• Select the service status is begun
• Tap Save
• Access Sage 50 HR on the user’s PC

Step 3: Configure Sage 50 HR Service

After the Sage 50 HR Services have been Re-launched, the next step is to Configure the Sage 50 HR Services.

• Press the Windows button and go to the control panel.
• Choose administrative services and click on services.
• Find Sage 50 HR services and right-tap on it
• Choose Start and go to Log on.
• Choose Account.\SageHRServer
• Click Browse and hit the Locations button
• Now tap on the + icon
• Choose the right domain name and click on OK
• Tap on Advanced
• Choose the Correct user name and click OK
• Utilize your credential on the Log On page
• Tap on Apply.
• Press General
• In the end, Choose Start
• And Access Sage 50 HR Service.

FAQ’s