In QuickBooks, managing your company’s data is essential for ensuring that reporting and calculations are completed correctly as per the company requirements. At the same time, encountering different sorts of QuickBooks errors is common in accounting software. In that situation, one should not panic because every error has a solution but the thing is to know the actual reason behind those errors. In this particular blog post, we’ll walk you through some of the most common QuickBooks Company File Errors, explaining why they occur and how to correctly address each one with a quick fix.
Few common reasons that could lead to problems in your QuickBooks company file
- Corrupt QuickBooks installation
- Incorrect network setup
- Damaged QuickBooks company file
- Issue encounters when opening the company file locally
- A computer is not the server is hosting the company file
- The mismatch between the transaction log file (.tlg) and the company file (.qbw).
#1. Error – “Cannot open QuickBooks company file”
It is a very common issue that happens when the company file was used for the last time it was damaged or due to corrupt hard drive storage; your company file may get damaged. Problems can also happen with the location and extension of the file or due to a conflicting *QBW.tlg.file.
Before you step into troubleshooting, it is important
- Ascertain that the issue is with the company file rather than the software itself and also make sure QuickBooks is up to date.
- Now double-click the QuickBooks Desktop icon while holding down the Ctrl key.
If the program won’t open when you’re holding down the Ctrl key, see QuickBooks Desktop won’t start for help, as the actions below won’t help.
If the program does open, continue to the next step
- Make sure your company file is only hosted on one computer
- Other than the web server, turn off hosting on all other computers
- Select “Utilities” from the QuickBooks File menu
- Stop hosting multi-user access by clicking the “Stop hosting multi-user access” button
Important Note: If you see anything other than “Stop hosting multi-user access”, it means that hosting on that machine is temporarily disabled.
- Proceed to the next step once you’ve confirmed that hosting is disabled
- Make sure your QuickBooks Desktop Program is in good working order
- Open a sample company file and if you get an error, continue to fix the QuickBooks desktop installation
Let’s continue with the technical measures listed below to remedy your issue.
Solution 1: Rename the TLG and ND files
- Open the company file in the location where it was stored
- Change the name of the transaction log file to OLD.qbw.TLG by right-clicking on it
- This file has the same name as the company file, but it is saved as a TLG file
- After that, open the company file, and QuickBooks will create .TLG and ND files for you.
Solution 2: Open the file directly from QuickBooks
- To open the “No Company” window, first click on it, then select the company file
- After that, hold down the ALT key and click on the open option
If you have any problems with your company file, follow these procedures.
- Select the “Edit” from the drop-down menu followed by the “Preference” tab
- After that, go to the Desktop View and choose “Don’t save” the desktop.
- Finally, press the OK button.
#2. QuickBooks Company File Not Found or Missing Error
At times, users experience “QuickBooks Company File Not Found or Missing” error due to data corruption. When the error occurs, you’ll receive a warning message as follow:
Warning: The company file you selected could not be found. You can try one of the following:
Choose the ‘Open or Restore Company…’ command from the ‘File’ menu to look for this file in a different directory.
Use the ‘Search’ tool from the Windows ‘Start Menu’ to search for this file in your computer.
How to fix Error: “QuickBooks Company File Not Found or Missing”
Solution 1: Check for the Network Connectivity
- To start, you must first determine the server system’s name.
- To do so, hold down the Windows and R keys on your keyboard at the same time
- On your screen, it will bring up the Run dialogue box
- To launch the command prompt window, type CMD followed by the Enter key
- Then type ipconfig/all and then hit Enter
- Make a note of the server names once you’ve gotten them down
- In the next window, type Ping followed by your server’s name
- Press the “Enter” key once you’ve finished
- You must receive a response for each packet as a user.
In this situation, packet loss indicates that your network connection is having problems. As a result, you must use the QuickBooks File Doctor tool to resolve the issue “QuickBooks is unable to open this company file”.
Solution 2: Choose the correct way to open the file in QB
You must always try to open the file in the correct method, regardless of which version of QuickBooks you are using. You must follow the steps outlined below in order to accomplish this:
Step 1: Open a Backup file
- You’ll need to go to the File menu first
- Then select ‘Open or Restore Company’ from the drop-down menu
- After that, select the ‘Restore a Backup File‘ option and then “Next”
- You must now locate the QuickBooks backup file with the .qbb extension
- Select the needed company file and then click the Next tab to access the backup file without difficulty.
Step 2: Open the QuickBooks Company File
- To begin, go to the File menu and select the “Open or Restore Company” option
- Then select “Open a Company File” from the drop-down menu and click the “Next” button
- After that, add the .qbw extension to your search and look for the company file
- Finally, select “Open”.
Step 3: Open an Accountant copy transfer file
- First and foremost, go to the File menu
- Select “Open or Restore a Company file” from the drop-down menu
- Then click “Next” after selecting the option to “Convert an Accountant’s Copy Transfer File”
- You will then be presented with the ‘What the Accountant’s Copy Can and Can’t Do’ Window, where you must click “Next”
- After that, check for a file with the qbx extension
- Click Open once you’ve found it
- At last, click Save to save the file to your computer.
#3. QuickBooks company file is used by another application
The company file error, also known as the multi-user error, is the most common error you’ll run into while using QuickBooks. The multi-user problem occurs when you are unable to use the QuickBooks company file while it is open on another computer. The error is frequently caused by problems with the database server manager. To fix the problem, restart the QuickBooks services on the server.
QuickBooks company file is used by another application error message may also appear in different format including:
- QuickBooks Company file in use
- QuickBooks already has a company file open
- QuickBooks company file in use not responding, etc.
Troubleshooting measures need to be taken into action
Troubleshooting 1: Stop the Hosting Multi-user access from all workstation
If a large number of workstations have Multi-user access, the error can occur. To fix the problem, you must disable multi-user access on all workstations. The following are the steps to discontinue hosting multi-user access:
- Start by launching the QuickBooks application
- Go to the File menu
- Select Utilities from the drop-down menu
- If the option to stop hosting Multi-user Access appears on the window, select it and click “Yes” to save the changes
- Don’t make any changes if Host Multi-user Access is listed in the settings
- After that, close your QuickBooks and repeat the previous procedures on all workstations
- At last, verify that the mistake has been addressed.
Troubleshooting 2: Stop your QuickBooks services and restart once again on your server
If the above troubleshooting fails to address the company file in use error, you can stop and restart your QuickBooks services on the server. To stop and restart the services, follow the actions listed below:
- Make sure QuickBooks is closed on all workstations before continuing
- After that, open the Windows Start menu on your server PC
- Type Press Enter after running in the textbox
- Type services.msc into the textbox in the Run window, then click on the “Ok” button
- In the name field, select QuickBooksDBXX
- The suffix XX denotes the QuickBooks version. Consider this:
- QuickBooksDB30=QuickBooks 2020
- QuickBooksDB29=QuickBooks 2019
- QuickBooksDB28=QuickBooks 2018
- Then press the Stop button
- It will prevent anyone from accessing the company file
- Then press the Start button
- To access the company files, everyone will have to re-log in to QuickBooks
- Finally, launch QuickBooks on your PC to see if the problem still exists.
#4. QuickBooks Error code 6010 100
This 6000 series code appears on your screen if the issues with your company file. It is a problem with desktop-based software, it is suggested that change to a web-based/cloud-based version of the software. However, you can also try renaming the .nd file related to the company data file.
Here are the steps to be performed to remove the QuickBooks Error Code 6000 100
- Look for the files with the extension .nd on your PC
- Locate the .nd files that contain the name of the company you’re having issues opening
- On the .nd file, perform a right-click on it
- Make sure you select “Rename” and then write old as the last word. (For example, company.nd becomes company.nd.old)
- Hopefully, your company file will open without errors as a result of this procedure.
#5. QuickBooks Error code -6177, 0
You experience the error code -6177 when you try to open the company file. QuickBooks software also opens the company file. When the error appears, your QB software cannot use the right way to open any company file. Before you try to open your company file, it is suggested you open it from a system where it is located.
How to resolve QuickBooks Error code -6177, 0
Intuit suggested different solutions to resolve the error. Below are few of them:
Solution 1: Move the company file to the local hard drive
- Obtain the company file from the server and save it to the C drive
- Open the company file from C drive in QuickBooks software
- Create a simple portable file, then save the company file to the C drive on your local computer
- After done with that, close the company file
- Save the portable file to the server after restoring it from the C drive
- Choose your company’s file
- Attempt to open the file directly from your server
- If the error persists after you’ve tried these procedures, you’ll need to try alternative options.
Solution 2: Try to manually resolve the QuickBooks error code -6177, 0
- Create a system that saves your QuickBooks company files and closes any QuickBooks software applications
- Delete the Network Descriptor file that was created automatically:
- Find a file with the Network Descriptor file extension in the specified folder that contains the company file
- MyCompanyFileName.QBW.ND is the name of the file
- Select “Delete” from the context menu when you do a right-click on the Network Descriptor file
- Organize the database manager in QuickBooks:
- Select Programs >>> QuickBooks >>> QuickBooks Database Server Manager from the Windows Start menu
Important Note: If you're using Windows 8, put QuickBooks Database Manager into the search box on your keyboard, and then click QuickBooks Database Manager.
- To add a folder, click on the “Add Folder” button
- To find the folder, use the company file, then click “Ok”
- Steps 3b and 3c should be practiced and repeated to add more folders
- Select Scan from the drop-down menu
- All of the files hosted by QuickBooks Database Server Manager are listed in the list of QuickBooks company files found
- When the scan is finished, select the option to “Close”
- To verify the file access permissions in Windows, go to the File Access Permissions tab
- To share company files, go to the Set up folder permissions page and double-check that the rights are set up appropriately
- Configure access permissions for QuickBooks software content if you need to set permissions for the QuickBooks program
- If you’ve installed the entire application on the server, you’ll need to do the following:
- Now, turning off and on hosting is the next step
- Once done with that, start the QuickBooks program
- Select File > Utilities > Stop Hosting Multi-User Access, then click Yes to confirm.
- Close and reopen the QuickBooks software on your Windows machine.
- Choose File >>> Utilities >>> Host Multi-User Access, and then click “Yes” to confirm
- Open the company file in QuickBooks:
- Open the QuickBooks software (versions 2007 and later): Select the File menu >> Save As
- You can either open the company or restore it
- For QuickBooks 2006, follow these steps: Choose File >>> Open Company from the File menu
- Using a local directory, open the QuickBooks company file
- When files are opened on a hosting system, the error message-6177, 0 appears:
- Verify that the company file is on the network drive:
- Press the Windows logo + E on the keyboard to open the Computer window
- If your company’s file folder appears in the Network Devices or Network Locations, right-click it and select Properties
- A written Network Drive is a drive that has been documented
- Using the local drive, open the QuickBooks company file
- Create another folder
- Open Computer Window by pressing Windows + E on the server’s keyboard
- Make a double-click on the C drive
- Create another folder, here’s how to make it
- On Windows 8, go to Start, then to Folders, and then to New Folder
- Click New Folder in Windows Vista or Windows 7
- Select File >> New >> Folder in Windows XP
- Copy or navigate the QuickBooks company files to the newly generated new folder by opening the new data file folder.
- Return to the QuickBooks software and open the company files from the newly formed new folder.
- On your computer, you will need to open the company file that contains an error message.
#6. QuickBooks Error code 6000 305
This error message pops up while opening a company file which is frequently caused by a faulty network configuration or a corrupted company file. Apart from improper network setup, it can also arise if your .ND and .TLG files get damaged. To remove this error, you can try to run the QuickBooks File Doctor tool. In the solutions section, you’ll get to know how to run and other troubleshooting to overcome the error.
Solution 1: Update the QuickBooks Desktop
- Open QuickBooks Desktop, then go to Help >>> Update QuickBooks Desktop
- In the top right corner, select the “Update Now” tab
- Check the box for “Reset Updates” and then click on the “Get Updates” button
- Finally, close QuickBooks once the update is finished.
Solution 2: Download and Run the QuickBooks File Doctor
- Press the CTRL + J keys to proceed to your downloads after downloading QuickBooks Tools Hub
- Click QuickBooksToolsHub.exe from your downloads list
- To allow this app to make modifications, select the “Yes” button
- Now, click “Next” to install it, and then “Yes” to accept the license agreement once again
- After that, click Next, and then Install (It may take some time)
- When the installation is finished, click on the “Finish” tab
- Open QuickBooks Tool Hub now (Icon will be available on your desktop)
- Click Run QuickBooks File Doctor under the Company File Issues tab.
You have three possibilities if the tool finds data file damage but fails to fix it:
- The first step is to restore a company file that has recently been backed up
- Then, using Auto Data Recovery, recover all of your data.
Desktop software is the root of these problems. Users do not have to download or purchase upgrades since web-based or cloud-based software allows developers to continuously update the product. There is no locally stored data, such as a company file, with web-based applications. Your data is safer since the software provider hosts it for you.
#7. QuickBooks Error code 6129, 0
Error code 6129, 05 appears when you try to create an original or new QuickBooks company file. It also pops up when you already have an open available file. When the error happens, it gives you an error message: Database connection confirmation failure follows the Error code 6129,0.
There are a variety of factors that could cause this issue:
- If your antivirus software is active when you create a new file,
- If network data files are corrupted,
- If you upgrade your company files from an older QuickBooks version without utilizing Administrator login credentials for the Windows logon, your company files will be corrupted.
- When the client machines’ domain and the server’s domain do not match.
How to fix QuickBooks error code 6129, 0?
Solution 1: If you receive this error while trying to update the company files.
To begin, create a new file to see if the issue is exclusive to your company file or if it affects all company files. To log into Windows and update the file, you’ll need your Administrator login credentials. You can receive technical assistance for Windows if you can’t log in using your own Administrator login details.
Solution 2: When you go through an Easy-Step Interview, you can use this solution
- When you’re done with the Easy-Step Interview, click the Leave button
- If “Save the file?” appears, select “Yes”
- Click the Save option after giving the file a unique name.
Solution 3: Disable antivirus if you’re using Windows in Safe Mode
- Restart your computer without altering the Safe mode setting
- Disable any antivirus software that is currently operating
Note: When you disable antivirus software, you should never use the Internet connection. Before you can turn off your antivirus software, you must first disconnect your computer from the Internet. You can re-enable antivirus software without reconnecting your system to the Internet as soon as you finish this process by following the steps below:
- Make a new company file
- Restart your computer while it is in regular/normal mode
- After that, launch the QuickBooks software and your company files.
#8. QuickBooks Error code 6147, 0
The following error may arise when you restore a backup or view a QuickBooks file: Error 6147, 0 in QB It’s either a problem with the QuickBooks data file or it’s not a data file at all. This error will occur if the QuickBooks file is corrupted or you’re utilizing a network disc to restore a backup, but the backup file’s name exceeds the 210-character restriction.
Ways to resolve the error code 6147, 0
You can resolve this problem by following Intuit’s suggested solutions. This problem can only be solved by a single solution, but there’s a chance you’ll have to deal with it again. In this scenario, you should try all possible options to resolve the problem. Intuit also suggests that you complete these tasks in the same order as described.
Important Note: If the backup contains an error, proceed to Solution 2. Solution 3 will fix the problem if you've been using security software, specifically Trend Micro Titanium.
Solution 1: Download the QuickBooks File Doctor application, install it, and run it
The steps to run this tool are already discussed in the above section.
Solution 2: Copy a backup to a different location.
Again make a note that if you have a problem with your backup file, you can use this solution; however, if your backup or file is hosted by Online QuickBooks Backup and is on a network disc, you must save a copy of the backup file to another local computer system.
- Check to see if your system is being hosted.
- From the QuickBooks software’s File menu, choose Utilities.
- If the option to Stop Hosting Multi-User Access appears in the list, do the following:
- Select Stop Hosting Multi-User Access from the drop-down menu.
- In the Stop hosting multi-user access window, select Yes.
- Yes should be selected. The option to close the Company File window must be selected.
- Restore a backup file from the computer’s hard drive. However, if another backup is available, it can be restored.
#9. QuickBooks Error code 6073, -816
Users experience QuickBooks error code 6073, -816 when they try to open the company file. QuickBooks is unable to access the company file. This company file may have been accessed by other people. Other users must be advised to login to the multi-user configuration. As a result, both users will be able to utilize the QuickBooks company file without any issues. The company file is located in the network-based Read-Only folder. If you don’t know where to look for the company file, you can ask the System Administrator for assistance.
Available solution steps for QuickBooks Error code 6073, -816
Choose the best appropriate answer or apply the solution according to your issue in the correct order if you wish to fix the problem manually.
Solution 1: There is a difference between workstation and QuickBooks server installations:
- On the server and workstations, update your software to the most recent version
- If the same error code occurs again, try a different step.
Solution 2: Several computer systems have activated hosting:
- Go to the “QuickBooks was unable to open the company file” guidelines in Error: “QuickBooks was unable to open the company file.” to properly alter the hosting
- If the same error code occurs again, try a different step
Solution 3: Permissions for QuickBooks software users are limited:
Refer to the instructions in Error -6138, -82: “You do not have adequate permissions to the selected folder” to update the permissions in the appropriate folder.
Solution 4: The QuickBooks Database Manager service is not available:
Go to Restarting the QuickBooks Database Server Manager to start the service
If again receiving the same error code, try a different step.
Solution 5: The Network Data file is missing or has been corrupted:
The company file is hosted on the following system:
- Open Windows Explorer by right-clicking the Windows Start button
- Go to the folder that contains the QuickBooks company file
- Choose Rename from the context menu of the company file with the Network Data file extension
- Press Enter after changing the company file extension from Network Data to .ndold
- After that, open the company files in QuickBooks. For the company file, QuickBooks software will create a new Network Data file.
#10. QuickBooks Error code 6144,-103
The Network Descriptor file stores the path of the company file as well as the name of the server where the file is shared. These error messages happen when QuickBooks Database Manager utilizes a damaged user account on Windows and the network descriptor file has the wrong path to access your QuickBooks company file. When multi-user hosting access is blocked in the QuickBooks software, you may experience one of these error messages:
When QuickBooks tries to open a company file, an error -6144,-103 may appear.
When QuickBooks tries to open a company file, an error -6144, 0 may appear.
What is the best way to deal with this issue?
Intuit has provided two remedies for you to try in order to resolve the problem. Solution 1 has a good possibility of solving the problem, but if it doesn’t, you’ll need to try other options. The issue will be resolved if all of the steps are followed in the correct order.
Solution 1: Download and Run the QuickBooks File Doctor tool
Download the QuickBooks File Doctor application, install it, and run it on your computer. If no problem is identified after running the QuickBooks File Doctor test and you still get the same error, try solution 2.
Solution 2: Attempting reinstallation of the QuickBooks Software
Make sure that you must be a Windows administrator to perform these recommended procedures. It also necessitates the use of the QuickBooks installation CD. Take a look at a simple bookkeeping solution. Designed for small enterprises, this is a simple bookkeeping solution.
- By hitting the Windows logo + R, you may see the keyboard and open the Run window
- Enter control and then press enter to open the control panel
- Select Add or delete user accounts from the User Accounts and Family Safety menu.
- Select the qbdataserviceuserxx that corresponds to the QuickBooks version you’re using:
- Versions of QuickBooks:
- QuickBooks 2013: qbdataserviceuser23
- QuickBooks 2012: qbdataserviceuser22
- QuickBooks 2011: qbdataserviceuser21
- QuickBooks 2010: qbdataserviceuser20
- QuickBooks 2009: qbdataserviceuser19
- QuickBooks 2008: qbdataserviceuser18
- QuickBooks 2007: qbdataserviceuser17
- QuickBooks 2006: qbdataserviceuser
- Select Delete Account from the drop-down menu
- Finally, make sure that the QuickBooks software application should be reinstalled.
You will be able to resolve the Common QuickBooks Company File Error without any difficulty if you have followed the above technique as provided. If you become stuck and are unable to continue, you must seek the advice of a QB specialist. If you require similar solutions for similar technical issues, you must contact a professional via our LIVE CHAT option.
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