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QuickBooks Company File Not Found or Missing

QuickBooks Company File Not Found Or Missing

With the latest upgrade version, Intuit® has substantially improved QuickBooks functionality, yet problems in the application remain unpredictable and perplexing. As you may be aware, QuickBooks is prone to throwing strange errors that, for the most part, make little sense to inexperienced QuickBooks users. The error message “QuickBooks won’t find company file” may appear while opening the company file from the No Company Open window.

This blog post contains a set of solutions for the “QuickBooks company file not found” error as well as troubleshooting recommendations, so read this post till the end to become aware of the error.

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Description Of QuickBooks Message: Company File Not Found:

The error message: 

Warning: Did you move your company file? QuickBooks can’t find your company file. Error Code: Company file not found” indicates a failure in establishing a connection with the QuickBooks company file. The error suggests that the company file might be broken down for easier movement and copying between versions. You can easily import this broken QB file across different versions. The error message advises resolving the issue by pointing QuickBooks to the file’s location if the file was recently moved. Another variation may state, “Warning: The company file you selected could not be found.”

Understanding of Error: “QuickBooks company file not found” 

Users receive multiple error notifications when they are unable to find their company file in QuickBooks. Some of them are like “Warning: did you move your company file? QuickBooks can’t find your company file. Error Code: Company file not found”, which means QuickBooks is not able to communicate with the company file for some reason.

The error message also includes information on how to fix the problem, such as “If you recently moved your QuickBooks Company file, you’ll need to point QuickBooks to the new location.” You can do this by utilizing the ‘Find’ command in the start menu to look for your company file.” You can also see a notice that says, “Warning: The company file you selected could not be found”/ ”QuickBooks company file missing error”.  

What can instigate Error: QuickBooks company file not found?

As previously stated, there may be certain unknown factors that display the company file as a missing error. We’ve compiled a list of some of the more prevalent explanations from the long list below:

  • If your hard disc is damaged, you can see a similar error.
  • When the QuickBooks company file is relocated to a different location on the computer, the path to the file is altered.
  • If any of the software files are corrupted
  • The file was mistakenly destroyed from local or network storage.
  • When using QuickBooks in Multi-user mode, there are challenges with network connectivity.
  • If the QuickBooks desktop version you’re using isn’t accurate
  • Choosing the incorrect selection to open a certain file type can also result in the “QuickBooks cannot find company file” issue.
  • The name of your company’s file is too long.
  • If the QBWUSER.INI file is corrupted or missing
  • If there is a problem with the placement of the QBW file, including access permission, you may get this error.
  • An incompatible QBW.tlg file.

Before beginning the process of resolving the QuickBooks company file not found error, you should take the following precautions

There are a few things you should do before you start the fixing process, including:

  • Before you begin troubleshooting, make sure the problem is with the company file, not the software.
  • Make sure your QuickBooks software is up-to-date.
  • We also recommend that you check for corruption in your QuickBooks program.
  • The company file should be kept on a single system.

How To Solve the QuickBooks Company File Missing Issue:

Before troubleshooting the user must ensure that QuickBooks Desktop is updated to the latest version. If you use Intuit Data Protect then retrieve the company file from online storage if it was deleted accidentally. 

Solution 1: Verify Network Connectivity (Multi-User Mode):

  1. Press Windows + R and type CMD, then press Enter.
  2. Type ipconfig/all and note Server Names.
  3. Type Ping [server name] and press Enter.
  4. Packet loss indicates network issues so use QuickBooks File Doctor for resolution.

Solution 2: Locate the Company File:

  1. On the server (for network access) or local computer (local access):
  2. Use Windows to search for the file type:
    • Search *.qby for Accountants Change files
    • Search *.qba for Accountants Copy files
    • Search *.qbb for Backup files
    • Search *.qba for Accountants Transfer files
    • Search *.qbw for QuickBooks company files
  3. Open the file from the correct location to resolve the QuickBooks file missing error.

Solution 3: Open Specific File Types Correctly:

Ensure you open different QuickBooks file is typed correctly: 

To Open a Backup File:

  1. Click “Open or Restore Company” under the File tab.
  2. Select “Restore a Backup File” and click Next.
  3. Browse the QuickBooks backup file with the .qbb extension.
  4. Choose the company file and click Next.

For Opening the Company File:

  1. Click “Open or Restore Company” under the File menu.
  2. Select “Open a Company File” and click Next.
  3. Browse the company file with the .qbw extension and select Open.

To Open an Accountant Copy Transfer File:

  1. Select “Open or Restore a Company” from the File tab.
  2. Choose “Convert an Accountant’s Copy Transfer File” and click Next.
  3. Click Next on the What the Accountant’s Copy Can and Can’t Do window.
  4. Select the correct file with the .qbx extension and click Open.
  5. Save the file on your computer by selecting Save.

Note: If the company file is permanently deleted without a backup then use the QuickBooks Auto Data Recovery tool for restoration. 

Solution 4: Verify Server Connection:

Ensure uninterrupted connection between the workstation and server using the Ping command:

  1. Press Windows + R type CMD and then press Enter.
  2. Type “ipconfig /all” and note down the Host Name.
  3. Type Ping [Host Name] and press Enter then check for reply packets.
  4. If there’s a packet loss then contact an IT admin to fix network connectivity. 

Solution 5: Identify the Issue:

Check if the problem is with the company file or QuickBooks program:

  1. Open File Explorer from the Start menu.
  2. Navigate to the QuickBooks folder and find QuickBooks.exe.
  3. Hold Ctrl, double-click QB, and don’t release until QB opens.
  4. Try opening your company file. If you’re successful then the issue is with the program.
  5. If not then try opening a sample file using the same method.
  6. If the sample file opens then the problem is with the company file.

Solution 6: Change Company File Location:

Resolve file location issues by moving the company file to a new spot:

  1. Open File Explorer from the Start menu.
  2. Locate your company file with the .qbw extension.
  3. Right-click and copy the file and then paste it on your Desktop.
  4. Right-click the copied file and rename it for easy identification.
  5. In QuickBooks, go to File > Open or restore a company.
  6. Choose the copied file on the Desktop and open it.
  7. If it opens smoothly then move the copied file back to the original location.
  8. Rename the original file by adding “old” to avoid using it.

Solution 7: Disable “Save When Closing” Feature:

Prevent QuickBooks freezing on startup by turning off the auto-open feature: 

  1. Open QuickBooks Desktop.
  2. In the ‘No Company Open’ Window, select your file and press ALT, and open it (keep ALT pressed).
  3. Visit the File menu then go to Preferences.
  4. Choose the Desktop View tab.
  5. Select the “Don’t save the Desktop” option and click OK.
  6. Close and reopen QuickBooks with your company file.
  7. If the issue continues then proceed to the next step.

Solution 8: Check File Properties:

Create new TLG and ND files to resolve QuickBooks functionality.

  1. Open File Explorer from the Start menu.
  2. Locate your company file and folder with the .qbw extension.
  3. Right-click the company file, and choose Properties.
  4. Click Advanced and uncheck Compress and Encrypt.
  5. Click OK and check if the “can’t find QuickBooks company file” error continues.

Solution 9: Repair Damaged Files:

If the issue stems from your computer then you should try these steps: 

  1. Run QB Install Diagnostic Tool from the Tool Hub.
  2. Repair the installation files.
  3. Perform a clean installation of QB Desktop.

Check if moving the company file to another computer resolves the issue.

When you are accessing your QuickBooks file saved locally on the same computer, then follow the given below solutions:

Solution One: Search for all company files

Go to the server of your computer and look out for a wild card search for all company files by typing any of the below-given extensions:

  • *.qbw (Working Files)
  • *.qbb (Back Up Files)
  • *.qba (Accountants Copy Files)
  • *.qbx (Accountants Transfer Files)
  • *.qby (Accountants Change Files)

Once you find the file, note down the location of the file and perform the below-given Solution 2.

Solution Two: Open your file in QuickBooks

Open the file in QuickBooks based on the type of your QuickBooks file.

A. Open a company file (.qbw) or an accountant’s copy (.qba)

  • Go to the QuickBooks File menu, now from there choose Open or Restore Company.
  • Then choose Open a Company File.
  • Click on Next.
  • Choose the desired Company file, or go to the folder having the Company File.
  • Now click on Open.

B. Restore a Backup (.qbb)

  • Go to the QuickBooks File menu and from there choose Open or Restore Company.
  • Now select Restore a Backup File.
  • Then click on Next.
  • Choose a Local backup.
  • Choose the Company File, or go to the folder having the company file.
  • After that click on Next.
  • Now go to the location where you would like to save the restored file.
  • Then click on Save.

C. Restore an Accountant Copy Transfer file (.qbx)

  • Go to the QuickBooks File menu and from there choose Open or Restore a company.
  • Now click on Convert and Accountant’s Copy Transfer File.
  • Then click on Next.
  • In case you see the  What the Accountant’s Copy Can and Can’t Do window then click on Next.
  • Choose the transfer file (.qbx), or go to the folder having the transfer file.
  • Click on Open.
  • Go to the location where you would like to save the Accountant’s Copy File.
  • Click on Save.

Try out the given below given solutions, if you are trying to open the company file over the network:

Solution One: Make sure that your computer is connected to the network

  • Find out the dedicated name of your server system.
    1. Press the Windows logo+R on your keyboard. The Run dialog box will come up. There enter CMD.
    2. Click on OK to open the Command Prompt window.
    3. Now Enter ipconfig /all.
    4. Press enter and note down the server name or the Host Name.
  • After that, enter ping “name of your server) in the Command Prompt and press Enter.
  • You will get a reply for every individual packet.
    • If you see a reply for each packet then your computer is successfully connected to the network.
    • In case, you see a packet loss or a slow reply, there is some issue with the network.

However, if you are successfully connected to the network but still getting the same error message, it is suggested to go to solution 2.

Solution Two: Look out for all the company files

Go to the server of your computer and try to do a wild card search for all the company files by using any of the following extensions.

  • .qbw (Working Files)
  • .qbb (Back Up Files)
  • .qba (Accountants Copy Files)
  • .qbx (Accountants Transfer Files)
  • .qby (Accountants Change Files)

Once you can successfully find the file, note down its location and follow the given below solution number 3.

Solution Three: Open your file in QuickBooks

Now open the searched file in QuickBooks.

A. For opening a company file (.qbw) or an accountant’s copy (.qba).

  • Go to the QuickBooks File menu, and from there choose Open or Restore Company.
  • Now choose Open a Company File.
  • Then click on Next.
  • Choose the Company file, or simply go to the folder having the Company File.
  • Click on Open.

B. Restore a Backup (.qbb)

  • Go to the QuickBooks File menu, and from there choose Open or Restore Company.
  • Now select Restore a Backup File.
  • Then click on Next.
  • Choose a Local backup.
  • Choose the Company File, or go to a folder having the company file.
  • Now click on Next.
  • Go to the preferred location where you would like to save the restored file.
  • Then click on Save.

C. Restore an Accountant Copy Transfer file (.qbx)

  • Go to the QuickBooks File menu, and from there choose Open or Restore a company.
  • Now click on Convert and Accountant’s Copy Transfer File.
  • Then click on Next.
  • In case the What the Accountant’s Copy Can and Can’t Do window is displayed, click on Next.
  • Choose the transfer file (.qbx), or go to the folder having the transfer file.
  • Click on Open.
  • Now go to the location where you would like to save the Accountant’s Copy File.
  • After that click on Save.

Winding-Up!

Well, these are possible troubleshooting that you need to know to tackle the QuickBooks company file not found or the company file is missing problem! If you still can’t find the company file, make sure the Show Hidden Files on Windows option is selected. You can get direct help from our Certified QuickBooks Desktop Experts via our LIVE CHAT option if you encounter any other error or if you are unable to locate the company file and are still receiving the QuickBooks company file not found issue.

Solutions for Common QuickBooks Company File Errors

To find your QuickBooks company files you must check out two file types: .qbw (QuickBooks working file) and .qbb (QuickBooks company file backup). 

Here’s how you can locate them: 

  1. Open QuickBooks and go to the “No Company Open” window.
  2. Click “Find a Company File” to see any existing QuickBooks working files.

If you encounter issues opening QuickBooks then find the files without opening the application: 

  1. Navigate to your computer’s Start menu.
  2. Open “File Explorer.”
  3. Search for a specific file or specify “.qbw.”
  4. To narrow the search check the default installation location: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files on your “C” drive.

QuickBooks Crashes When Opening the Company File:

If QuickBooks crashes during startup then here are some solutions to troubleshoot the issue:

Close without Saving Desktop:

  1. Hold the ALT key while opening QuickBooks to avoid potential resource issues caused by too many open windows.
  2. In QuickBooks preferences, choose “don’t save the desktop” to prevent future occurrences.

Disable Hosting:

  1. If hosting your QuickBooks file in a network disable “Host Multi-User Access” on workstations.

Open a Sample Company File:

  1. Check if the issue is with QuickBooks or your company file.
  2. Open the Windows Start menu press and hold CTRL, and select QuickBooks.
  3. If QuickBooks opens then select “Open a Sample file.”
  4. If the problem continues then seek expert assistance for program-related issues.

QuickBooks Unrecoverable Error When Opening Company File:

If you encounter a QuickBooks Unrecoverable Error when opening the company file then try using the following solutions: 

Restrict Windows on Startup:

  1. Prevent QuickBooks from opening all windows during computer startup.

Use Save and Close or Save and New:

  1. When closing a transaction then choose “Save and Close” or “Save and New” with the cursor on a completed item.

Re-register QuickBooks:

  1. Advanced users must follow the detailed steps outlined in the provided article. 
  2. For most users, getting assistance from a QuickBooks specialist is recommended to ensure an easy resolution without compromising data integrity. 

Error: QuickBooks Web Connector Failed to Run (QBWC1005):

If you encounter the QBWC1005 error then it means the Web Connector is unable to create a necessary file for operation. 

Solution for QuickBooks Web Connector Failed to Run

To resolve this issue, follow these steps:

  1. Close QuickBooks.
  2. Close Web Connector.
  3. Log in to Windows with Administrator privileges.
  4. Open QuickBooks.
  5. Open Web Connector.

To resolve the QBWC1005 error, ensure that both QuickBooks and Web Connector run with Administrator rights and allow proper functionality.


FAQ


1. How can I change the company file location to resolve the QuickBooks Can’t Find your Company File?

Find the location where your file is presently saved. Then, hit the right-click on the company file. Then move forward to another location and paste the company file.

2. What happens if QuickBooks Can’t Find your Company File” Error appears?

The user has to create a backup file first if anything goes wrong you can easily go back to the start-up point. This error usually appears due to a corrupted or damaged company file or if your file is open over QuickBooks.

3. Is it safe to uninstall the current version of the version to clear out the Error QuickBooks can’t Find your Company File?

Yes, it is safe and easy to uninstall the QuickBooks and then reinstall the latest version. When the installation process is completed then open your QuickBooks to check whether the issue is resolved or not.

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