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QuickBooks is Trying to Access The Company File but The Database Server is Not Responding

QuickBooks is Trying to Access The Company File but The Database Server is Not Responding

Like every application, QuickBooks also has downsides where you may land into errors while using the software. “QuickBooks is trying to access the company file but the database server is not responding” is one such error that also appears with an error code 6175, 0 when trying to access the company file. It is triggered by a number of reasons that can be discussed in the below section.

Don’t worry! If you’re also facing the same issue then this article is going to help to deal with this QuickBooks error by explaining all its possible reasons, symptoms, and best solutions to amend with ease. 

What do you understand with QuickBooks Database Server is not responding 

When you open the company file, QB error code 6175, 0 appears with an error notification

If you try to host a QuickBooks company file for multi-user access, you can get an error like this. Another cause of this problem could be improper multi-user settings or a firewall that is preventing communication. Make sure you scroll down to learn more about the reasons and solutions for this problem.

What could trigger to the “QuickBooks is trying to access the company file but the database server is not responding” error

There are several possible causes for the occurrence of such an issue, the most prevalent of which are given below:

  • The first cause could be that the server that hosts the company file is overburdened
  • Firewalls, content blockers, and other technical issues may be present
  • During the communication, the system created the problem
  • If the busy status of the server hosting company file is set, you may see this error code 6175, 0
  • The QuickBooks database service cannot be started by the software
  • If the database server manager is in multi-user mode, as well.

Signs and symptoms of “QuickBooks is trying to access the company file but the database server is not responding” error

With the signs and symptoms are given below, determining the QuickBooks database error number 6175, 0 is simple. Before moving on to the solution steps, make sure you read through the following pointers carefully:

  • If you are unable to access the company file, this could be the first indication
  • In the unlikely event that the screen fails to respond
  • When you try to work on QuickBooks accounting software, it crashes
  • In the event that the system repeatedly hangs.

Efficacious Solutions to fix QuickBooks is trying to access the company file but the database server is not responding

There are a few solutions that can be taken into action to overcome the error code 6175, 0. Let’s get started,

Solution 1: Verify whether the QuickBooks Database Server Manager is properly installed on your system 

You can use the QuickBooks database server manager to see if everything is in order. You can do so by following the instructions below:

  • You must first install QuickBooks desktop
  • Next, go to the start menu and type in the database
  • Now, select the QuickBooks database server manager from the drop-down menu
  • Under Scan folders, navigate to the folder where the company file is stored
  • Check if it is installed properly by tapping on the start scan option
  • The final step in this procedure is to see if the problem still exists.

Solution 2: Check the hosting settings 

Keep in mind that one or more of the systems may be configured as a QuickBooks server, and the workstations may be configured in multi-user mode. On the other hand, the server should be the only system configured to host the mode.

  • You should look at your Windows user settings
  • Alternatively, add QBDataServiceUser as an admin user
  • Then double-check your Windows firewall settings
Note: Allow QBW32.exe, QBUpdate.exe, QBDBMgr.exe, and QBDBMgrN.exe to move through your firewall.

Or

  • You can also use any of the workstations to access QuickBooks
  • Then go to the file menu and select the utilities tab
  • Avoid selecting it and moving to the next workstation by hosting multi-user access options
  • If multi-user access is allowed, select the option to stop hosting it
  • Apply the same procedures to all workstations.

Solution 3: Try to uninstall and reinstall QuickBooks 

If the previous method doesn’t work, try uninstalling and reinstalling QuickBooks desktop to check if it helps. Follow the procedures outlined here to perform a Clean Install of QuickBooks Desktop.

Step 1: Uninstalling QuickBooks Desktop

  • Open the Windows Start Menu
  • Search for “Control Panel” and open Control Panel
  • Select Programs and Features or Uninstall a Program
  • Select the version of QuickBooks Desktop you’re having problems with from the list of installed programs
  • Select Uninstall/Change and follow the onscreen instructions
  • If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights).

Step 2: Using QB Clean Install Tool for Windows

  • Your old install folders are automatically renamed by the Clean Install Tool
  • When you reinstall QuickBooks, you’ll be able to add new install files
  • Select Installation Issues from the QuickBooks Tools Hub
  • Clean Install Tool is selected, then “Ok” should be selected
  • Choose your QuickBooks and product versions and then press the Continue button
  • When you see the notice, “Please set your QuickBooks installation to the default location”, press the “Ok” button
  • You’re ready to reinstall QuickBooks Desktop after the Clean Install Tool completes.

Step 3: Re-installing QuickBooks in the System

When you’re done with that, download the QB Desktop and reinstall it. Follow the steps to install your version:

  • Open the downloaded  QuickBooks.exe file
  • After that, perform the instructions on your screen 
  • Accept the software license agreement before moving on to the next step
  • Enter your Product and License numbers in the fields provided and then hit “Next”
  • Choose the installation type 
  • Once selected the desired type which is right for you 
  • Select the “Next” button to begin the Install 
  • When it finishes then you’re supposed to select the “Open QuickBooks” option. 

Solution 4: Scan the system using the Reimage Repair Tool 

  • You can save the reimage repair tool to your desktop by downloading it
  • Next, go to the file’s location and double-click on it
  • Begin by installing the software followed by selecting “Yes” to proceed
  • A welcome screen may now show
  • To allow the repair tool to run and the automatic scan to begin, you must leave the box unticked
  • After that, select the install option and begin the installation procedure
  • You must have access to the internet
  • In addition, the scan will begin automatically
  • When you’re done, the scanning procedure will stop, and the tool will tell you what the problem is and how to fix it
  • Now, you’re required to select the repair option
  • Finally, restart your computer.

Solution 5: Setting up the server that will be used to host the website

  • To begin, open QuickBooks on any workstations
  • Then go to the File menu and select the “Utilities” tab
  • The next step is to utilize the software to click on the host multi-user access
  • Hit yes after you’re done with the above step 
  • When a notification displays on the screen stating that the company file must be closed, select “Yes”
  • For multi-user setup information, click “Ok” to the popup window
  • Check if you can switch to multi-user mode as the final step.

Solution 6: Try changing the QuickBooksDBXX service to a local system 

Changing the QuickBooksDBXX service to a local system is another option for resolving the problem. The following are the steps involved in this procedure:

  • The first step is to press the Windows Start button
  • After that, type services.msc and then press the “Enter” key
  • Do a right-click on the QuickBooksDBXX service as well
  • Then select the properties option, as well as the “Log on” tab
  • After that, you must select the radio tab and then press the next button
  • Now, press “Apply” and choose the “Ok” tab
  • The final step is to revert to multi-user mode.

Solution 7: Run the QuickBooks File Doctor Tool from the Tool Hub program 

The QuickBooks file doctor tool is pretty useful that can assist you in resolving a variety of QuickBooks-related issues, including company file issues, multi-user error, and so on.

To get the most out of the QuickBooks File Doctor tool, follow the instructions below:

  • The very first, QB should be closed 
  • Next, save the QuickBooks tool hub file that you just downloaded
  • Then, open the file that you already downloaded
  • To solve the problem, follow the on-screen instructions 
  • The terms and conditions must be accepted
  • Now, go to the QuickBooks tool hub and click on it
  • Choose the company file problems that you want to work on
  • To use the QuickBooks file doctor, go to the Tools menu and select Run QuickBooks File Doctor
  • In QB file doctor, you can also choose the company file from the drop-down option
  • Look for a similar product
  • Select the option to check your file and click “Continue”
  • In the end, you enter the QuickBooks admin password and then press the “Next” button.

Summing Up!

The solutions outlined above will assist you in quickly resolving the “QuickBooks is trying to access the company file but the database server is not responding” issue. However, if the problem persists or if any other issue continues to trouble you, then make sure you update your software with the recent updates. Meanwhile, you get assistance from our dedicated QB professionals via LIVE CHAT; they will assist you to the best of our ability by providing the best possible solutions for your queries.

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