Sage 50 Not Responding or Crashes (Issues & Fixes)

Sage 50 has been the numerous reliance software for multiple decades but because of some molestation and mismanagement with the operating system or Windows Registry, you may encounter different issues/errors with Sage software like Sage 50 crashes, Sage 50 not responding, Sage 50 not working, Sage 50 keep freezing, or Sage 50 won’t open.

When opening the splash window or Sage 50 cloud accounts, the Sage accounts frequently shut down, hang, or close. This problem was most noticeable after the installation. There could be several reasons for the active program closing repeatedly. Antivirus interfering with the program, corrupted files, incomplete installation, or if the program has quarantined any Sage-related folders are examples. We will present a troubleshooting guide to resolve the Sage 50 Keeps shutting down error that users are experiencing when Sage 50 does not open.

When users use Sage 50 on Windows 10, it occasionally freezes or stops responding to the input devices that are connected to it. It is a common issue with the accounting software installed in Windows 10 or the performance suffers. It can be caused by a variety of system bugs, hardware devices, or low memory issues. The following article will provide sufficient information for resolving Windows 10 Sage Compatibility issues and related problems. Sage Not Responding occurs when logging in, after logging in, during backup, during the purge, and occasionally Sage 50 remains Not Responding for an extended period.

If this occurs it is highly announced not to panic even if your company data is at risk.

Error Code: Sage 50 Crashes	Developer: Sage Group
Error Description: Sage 50 Keeps crashing while opening Software, Opening Reports, Paying Bills, Checking Records	Software: Sage 50
Cause: The operating system is suffering from a configuration problem	Applies to: Windows
Symptom: Sage 50 keep freezing	Possible Solution: Set Sage 50 in compatibility mode.

Quick Solutions

Sage 50 Compatibility with Windows 10:

Sage 50 works with all versions of Windows 10, including Home, Enterprise, and Pro. Previously, many users encountered problems when upgrading to Windows 10. Users must therefore upgrade to the Sage version to resolve Sage compatibility issues. Before installing Sage, ensure that it is compatible with Windows 10. The following are the steps for checking the Compatibility settings:

• Find the Sage icon and right-click on it.
• Select the Properties option.
• Select the Compatibility option.
• If “run this program in compatibility mode” is selected, delete it.
• Click Modify settings for all users.
• Clear the checkbox next to “Run this program in compatibility mode.”
• Click the Apply button.
• Choose the OK option.

Main Causes Why Sage 50 Not Responding

These are some of the specific causes we are highlighting:

• Windows 10 Fall Creators Installation
• Corrupted or damaged Windows installation
• Windows 10 installation update
• Report menu that causes Sage 50 to crash
• When the user tries to view some images, the program unexpectedly stops
• When the user attempts to open the report
• The operating system is suffering from a configuration problem.

Common Sage 50 Not Responding Problems & Their Solutions

Conditions when Sage 50 not responding	Causes
Sage 50 2019 keeps crashing	Users may have issues with Windows 10 operating system because of compatibility issues or a few services are not running, Sage 50 may crash while working. Also, many users encounter problems during the foremost Windows updates brought by Microsoft. A user may meet the issue of not working, just installing the latest Windows Updates.
Sage 50 2019 not responding	Well, there is no straight cause for this but a user may encounter the Sage 50 freezing issue while doing or saving a transaction, In a few cases, it takes longer to respond. Major Windows Updates after July 2018 reported several user objections that Sage 50 freezes when saving transactions.
Sage 50 not responding when opening reports	They may crash or not respond when a user tries to open, edit, view, or modify a Sage report. Business reports are also badly affected and take a long time to open.
Sage 50 not responding on startup	When a user tries to open Sage 50 either by taping on it or by using a desktop shortcut or CMD command, Sage will not open and an error alert will be displayed on the screen. The Sage has stopped working.
Sage 50 Accounting Has Stopped Working 2018	When Microsoft launched the major update in July 2019, many users were encountering an error with Sage 50 freezing or not responding. Apart from this, there are also some other conditions like the user not using the latest update of the Sage 50 2018 version or installation is not completed after this issue.
Sage 50 has stopped working window 10	In many cases, users are unable to prevent such updates or they do not know how to prevent automatic Windows updates. Apart from this, it has also been observed that if the user is not using regular Windows Updates then the Operating System may perform abnormally and Sage 50 users will get the crashing issue.
Sage 50 not responding when entering bills	The user is unable to complete payment, save the transaction or enter payment details while Sage 50 Accounting keeps crashing and it takes a long time. Also, the user is unable to make new inventory items after Windows 10 upgrade.
Sage 50 not responding when printing	While printing invoices, reports users may get stuck as Sage takes longer to react and users meet freezing, crashing, or stopped working issues. If a user tries to print on a network connectivity issue then it is a big reason.
Sage 50 not responding after login	Sage 50 turns off automatically after entering username and password, or Users can get the Sage 50 Company file won’t open error notification on their screen.
Sage 50 not responding when paying bills	During entering or saving transactions in Sage 50 Accounting, the user will get caching issue.
Sage 50 not responding when opening Reports	While generating the reports or removing the old reports the user may face the Sage software not responding issues and Sage takes more time.
Sage 50 not responding when emailing	When a user tries to send a customer invoice using Sage 50 to either one or more customers or by using batch processing or email, nothing happened and the Sage 50 Crash is unusual.
Sage 50 payments not responding	Whenever a user tries to enter payment details or make payment the payment locks the entire Sage 50 program the main reason behind this issue is damaged DDF files, User Preference File Corrupted, Tablet PC / Touch Keyboard or Handwriting Panel Service Enabled, Status Key Damaged or Data may get corrupted in few conditions User Account Control is enabled User may encounter an issue with Sage 50 freezing or may not respond while making a bill payment.
Sage 50 Email not responding	SBDesktop.exe stopped working, or the user was not able to send emails due to the Outlook program was not reposting or there was a problem with email setup, find all the root causes why Sage 50 cannot send emails.
Sage 50 Receive Money not responding	After choosing the customer id when the user goes to the window to receive the money, Sage 50 suddenly crashes and Sage will not generate the receipt for the customer payment.
Sage 50 Accounts Bank Reconciliation not responding	Sage 50 Banking Solution crashes and user lockup when opening program for Bank reconciliation, User can get stuck in crash issue in various conditions like opening account reconciliation screen, Open the Account Resolution window, or for an earlier reconciliation. The reason behind this problem is damaged Userpref.dat or Bankrec.dat files. Also, know Sage 50 bank Reconciliation discrepancy problem with solutions.
Sage 50 Payroll Email Payslips not responding	A Sage 50 payroll user may encounter a crashing issue while trying to send an employee payslip by email.
Sage 50 not responding when opening an invoice	Whenever a customer wants to view, open, download, or email an invoice using Sage 50, the program unexpectedly stopped and Sage would not work.
Sage 50 Payroll not responding	There are many conditions when Sage Payroll users meet crashing issues like opening Sage payroll, sending payslip, or opening reports.

Solutions for Sage 50 Not Responding

Sage 50 not responding occurs when an application fails to communicate properly with Windows. It could be because of legitimate delays, which cause the Sage to be preoccupied with internal or external errors. It could be a programming bug, a hardware issue, or something else. If you have just installed new Sage 50 accounting software and are experiencing problems, contact the Sage 50 Support Number for assistance.

If Sage 50 crashes when you launch it or it stops responding in between a session, then these solutions will help you fix the error. You can skip to the solution that you believe addresses the main error that you’re receiving.

Sage 50 not responding because of the Connection Manager

When you host your company file on a separate server, the connection manager service communicates between the server and your workstation. If the connection manager stops working, Sage 50 won’t be able to proceed with the actions.

Steps to restart connection manager service:

• Click on the Start menu.
• Type in Services.msc.
• From the list, right click on Sage 50 Database Connection Manager.
• Choose Restart.

Sage 50 Remote Data Synchronization isn’t working

Due to issues with the sync mechanism, Sage 50 may crash abruptly when you open a business file or attempt to make changes to it.

Sage 50 Error: “Remote Data Access needs to synchronize the company data. Click OK to start the synchronization”

Steps to remove the locked status of the company folder:

• Exit Sage 50 but don’t disable sharing of data.
• Open File Explorer, and go to the folder containing the company file.
• Choose the View tab from the top ribbon, and click on the checkmark against Hidden Files.
• Right-click on the syncstate.txt file, then click on Delete.
• Launch Sage 50 and log into the company file.

Stopping business file sharing and then turning it back on again can reset the preferences for data sharing across several workstations, which is another way to resolve this mistake. Additionally, you need to get rid of the expandable file, which might be to blame for Sage 50’s automatic shutdown.

Sage 50 not responding, using Windows Server Essentials

Some Windows Server 2019 Essential customers have voiced complaints about Sage 50 Not Responding. When the system freezes, users are frequently forced to restart their server machine, which results in the loss of any inputted but unsaved data.

Sage 50’s most recent versions don’t always support Windows Server 2019 Essentials. Therefore, you must utilize an operating system that is compatible with Sage 50’s current release.

Steps to fix the error “Sage 50 not responding on Windows Server Essential”:

• Check the minimum hardware requirement for your version of Sage 50.
• Exit programs that are using too much system resources, leaving little for Sage 50.
• Install programs, such as .NET Framework, that Sage 50 needs to run on Windows.
• Ensure that your operating system is supported by your version of Sage 50.
• Verify that your connection to the server computer storing the company files is active.

Sage 50 2022 not responding when the user exits from the “Maintain Employee” window”

A few users who recently upgraded their Sage 50 software have experienced problems as a result of several changes. When a person is selected from the Employee menu in Sage 50, these upgrades cause the accounting program to fail.

Sage 50 does not crash in this specific instance when Windows is started in Safe Mode, suggesting that a background service from a third party is to blame for the issue. Some customers claim that the program freezes, while others claim that the program completely crashes. In either scenario, it’s critical to resolve this issue to stop Sage 50 from not responding.

Steps to fix Sage 50 2022 not responding because of the payroll menu:

1. Change the User Account Control settings:
   • In the Start menu, type in Sage 50.
   • Right-click on the Sage 50 icon and choose the open file location.
   • Right-click on the Sage 50 icon, and select Properties.
   • In the compatibility tab, mark the option to Run this program as an administrator.
   • Click on Apply, then Ok.
   • Restart your system, and launch Sage 50.
2. Reinstall the Pervasive PSQL engine
   • Go to the Control Panel.
   • Choose Programs and Features.
   • Select Uninstall a program.
   • Right-click on Pervasive PSQL Workgroup Engine.
   • Select Change/Install.
   • Choose the uninstall option, then follow the on-screen instruction.
   • Click on Finish, then restart your system.

Sage 50 not responding When Printing Reports

Updates from Sage have already been made to stop Sage 50 from not responding when a report is printed using the year-end wizard. The most recent updates can be installed to fix the issue. If you need to update every linked workstation, you may also use the network installation options.

Note: after installing the updates, print all your reports before you close the year, because these reports will not be available after closing the financial year in the company file.

Sage 50 not responding when saving a transaction

Due to issues with the database engine or damage to the DDF file, the Sage 50 US version may malfunction when you save a transaction. Sage 50 will fall every time you try to save a transaction, regardless of the sort of transaction you generate. Even when you alter data in an invoice or bill and then try to save the modifications, the software still crashes.

Steps to delete the DDF Files to prevent Sage 50 from not responding:

• Log into the Sage 50 company file with an admin account.
• Go to the Maintain menu, then choose Company Information.
• Note the Directory for the company file.
• Close Sage 50 on the server and all the connected workstations.
• Press Windows + E to launch Windows Explorer.
• Go to the Directory that you noted from Sage 50.
• Right-click on the userpref.dat file, then select Rename.
• Replace the DAT with OLD in the file name, then click on Ok.
• Choose Yes to change the extension of the file.
• Find DDL Files in the same directory and delete them. 
• Launch Sage 50 and log into the company file.

To run all the data-related capabilities of Sage 50, the Actian PSQL Engine conducted communication between the database and the application. Reinstall Actian to make sure that no software files are corrupted if Sage 50 still fails when you save a transaction.

Steps to restart actian to fix sage data sync error:

• Close Sage 50 on the server and on all connected workstations.
• Launch the task manager by pressing Ctrl + Shift + Esc.
• Go to the Details tab and select w3dbsmgr.exe.
• Choose End Task, then End Process when the confirmation box appears.
• Go to the Services tab and right-click on psqlWGE.
• Choose Start.
• Verify if you still get the Sage drive sync error.

Steps to reinstall Pervasive if the service doesn’t work correctly:

• Close all instances of Sage 50 on your server computer and on connected workstations.
• Press Windows + R and input AppWiz.cpl in the input box. Hit Enter.
• Choose Programs & Features.
• Choose Actian PSQL v13 Workgroup R2.
• Choose uninstall and follow on-screen instructions to remove the program.
• Go to the C drive.
• Search for folders title pvsw and pvswarch, and delete them both.
• Go to the following locations and rename the Pervasive folder to Pervasile_Old.
  • C:\Program Files (x86)
  • C:\ProgramData 
• Press Windows + R and input regedit, then hit Enter.
• Right-click on Computer and choose Export.
• Save a backup of your Registry to your desktop.
• Go to the following location in the registry: HKEY_LOCAL_MACHINE\Software or HKEY_LOCAL_MACHINE\Software\Wow6432Node.
• Delete the following:
  • Pervasive Software
  • PEYX489ZK
• Close the Registry Editor.
• Install Pervasive/Actian using the following steps:
  • Go to C:\Sage\Sage50_[version].
  • Go to the PervasiveMin folder.
  • Double-click on SetupWorkgroup32x86.exe.
  • Choose Next, then agree to the terms and conditions.
  • Choose Next, then select Run as Service.
  • Click on Next then Complete.
  • Choose Next, then Install, then Finish.

Additionally, do a system scan to get rid of any harmful software, including ransomware. Contact your company’s IT administrator if you believe that ransomware has encrypted a file that belongs to your organization.

Sage 50 not responding when opening a company file

To determine if the software files or the data file are damaged, open an example company file. You may go to Program and Features and select Uninstall an application if the program files are broken. You may pick Change/Uninstall, select the Repair option, and then execute the procedure to fix all the application files after right-clicking Sage 50.
To prevent Sage 50 from not responding, you must restore a recent backup of the company file if the business file is destroyed.

Steps to download a company shared with remote data access:

• In Sage 50, go to the File menu.
• Choose Connect to a Shared company.
• Input your email address to view the company files shared with you.
• In the Shared Companies window, choose the company file that you want to download.
• Choose Connect when you’re ready to download the company file.
• Replace the current company file with the one you downloaded.
• Launch the new company file with Sage 50.

Change compatibility mode and DPI settings

Changing the compatibility mode and DPI settings can fix this error. You need to change these settings from the properties option for the Sage 50 executable.

• Set Sage 50 to Compatibility Mode.
• Right-tap on Sage Software and then tap on Properties.
• Now, choose the Compatibility tab.
• Tap on the box in the Compatibility Mode section from the drop-down menu and select Windows 8.
• Choose OK and then open Sage 50.
• Now, ensure that Sage 50 does not display any issues while opening.
• Then, run the program as an administrator.
• Check the hierarchies of the increased DPI override.
• You should create these adjustments on all PCs that have Windows 10 and even those with server software.

Note: Right-tap on the Sage software icon, if it is on the Quick Launch toolbar. Unpin it from the taskbar. When you have modified the desktop icon with the use of the above steps, Re-pin the icon by pulling it from the Quick Launch toolbar.

How Do I Fix Sage 50’s Slow Performance In Windows 10?

Method 1: Remove and reinstall Actian Zen/Pervasive:

• To begin with, close Accounting 50
• Launch the Run command.
• Enter the control panel and then press the OK button.
• Program and Features Selection
• Uninstall Actian PSQL 13 Workgroup R2 from the list of versions.
• Turn off the Control Panel.
• Open the Run window once more.
• Enter C:\ followed by Hit ok
• If there are any, remove the pvsw and pvswarch folders.
• Now, look for a file called PSQL V[version number].
• _Install.log
• After that, navigate to C:Windows
• Delete the file pvsw.log.
• Look for the Pervasive app folder in C:ProgramData.
• Navigate to the C:Program Files directory (x86)
• Now, rename the Actian folder OLDActian.
• Find C:Program FilesCommon Files and double-click it.
• System shutdown
• Launch the Run command.
• Enter Regedit here.
• Give a right-click on the Computer and select the Export button.
• Save the registry backup to your computer’s desktop now.
• Navigate to the HKEY LOCAL MACHINESoftwareWow6432Node.
• Check to see if pervasive software and PEYX489ZK appear.
• Close the Registry editor.

Method 2: Sharing Security and Permissions:

If the data folder’s permissions are incorrect, Sage 50’s performance in Windows 10 suffers. Make sure you mapped each workstation’s network drive directly to the shared folder rather than the sub-folder. Remap the drive if there are any mapping issues.

Method 3: Examine the company file size:

The size of the Sage 50 company file has a direct impact on its performance. This causes delays and increases loading time. As a result, use the following guidelines to double-check the company file:

• Select the Help menu option.
• Click the “Support Utilities” button.
• Select File Statistics from the drop-down menu.
• To delete irrelevant records or transactions, the larger company must be purged. This, in turn, reduces the size of the company file.

Method 4: Use the UAC option to resolve the Sage Running Slow Windows 10 error:

When User Account Control prevents Sage 50 from accessing shared program files, you must disable it and consult with Sage technicians via Sage 50 Chat. Follow the steps below:

• To begin, select the Windows Start option.
• In the search box, type UAC.
• Click the Change User Account Control Settings button.
• Now, slide the slider bar to the Never notify option.
• When you reach this point, click OK. It will ask you if you want to allow this app to make changes.
• Hit ok.
• Restart the System to allow the changes to take effect.

Method 5: Resolve Windows 10 Not Responding Issues by Managing Processor and Memory Speed:

• The first thing you should check is whether your system meets the minimum RAM and processor requirements for the Sage version installed. Failures in system requirements frequently obstruct the smooth operation of the application and cause compatibility issues.
• The next step is to check the memory and processor in your system, or in each workstation if you’re using a multi-access feature. It is recommended that each system have at least 2GB of RAM.
• Check the performance of Sage in the server if you are running a server; if it is low, it will slow down the speed in all workstations.
• Open the run window, type MSConfig, and then press OK to allow the program to make changes.
• Click the Yes button.
• Select the Boot option.
• Select Advanced options.
• If you choose the number of processors, then clear them.
• Hit ok
• Restart the computer.

Method 6: Check Hard Drive and Virtual Memory Space:

Not responding to Windows 10 errors in Sage is usually due to a lack of space. Make sure that each system hard drive has at least 1 GB of free space, or three times the size of the company database. You can free up space by using commonly used utilities such as Defragmenter or Windows Disk Clean-up. The virtual memory in the System must be configured to correspond to the RAM on the machine.

Method 7: Data Entry and Background Apps:

When multiple background applications are running alongside the Sage software, it is a common cause of the Windows’ slow performance. So, checking out the services in the Startup items with Selective Startup is the best decision. If the problem persists, change the Action items or Global items settings. Let’s find out how.

Changing Global Options:

• Select Option, then Global.
• Select the General option.
• To improve performance, select one or more of the options listed below.
• Remove smart data entry.
• Select OK.

Action Items Settings:

• Navigate to Tasks and then to Action items.
• Select the Transactions option from the Options menu.
• Delete each “create event” button.
• Select the Startup Tab.
• Delete When you open a new company file, Action items are displayed.
• Select the OK button and then the Close button.

Method 8: Increase the Connection Manager’s memory buffer size:

• First, close the Sage 50.
• Select the Windows System Tray buttons.
• Select Sage 50 Connection Manager.
• Change the default size to 128 MB.
• Select Stop Service.
• Click the Restart service button.

Sage 50 is not responding after installing Windows 11:

Windows 11 was supposed to include advanced features such as buttons, advanced gestures for managing multiple options, system appearance improvements, and integrated apps. These features persuaded Sage users to upgrade to Windows 11 because it would provide them with a competitive advantage in the marketplace. However, when they attempt to launch Sage 50 after installing Windows 11, it freezes or crashes. They may have encountered one of these issues, such as installing an older version or misconfigured settings. We have put together a guide to guide you for the same.

Causes:

The following are some of the reasons why a Sage 50 might not respond:

• A corrupted or damaged Windows 11 update installation
• An update that is incomplete or corrupted
• Files that were corrupted have been upgraded.

Resolutions:

Following are the steps to resolve Sage 50 Freezes After Windows 11 Updates:

Step 1: Determine the Sage 50 compatibility mode.

• Find the Sage 50 icon and right-click it.
• Select the Properties button.
• Select Compatibility.
• Click the compatibility mode tab and then select an option from the drop-down menu.
• Choose Windows 11 Sage 5o with administrative rights.
• Make sure that the High DPI scales are given top priority.
• Make the necessary changes on your local machine.

Step 2: Remove any currently active companies from the registry:

• To open the run window, press Windows + R.
• Enter “regedit” into the Search box and press the Enter key.
• Select File from the menu bar, then select the Export tab.
• Using the “All” selection
• Enter Sage 50 and then press the “Save” button.
• When you’re finished, it’ll backup the registry.
• “HKEY CURRENT USERSoftwarePeachtreeVersion(Version #)” should be opened. This will take you to the window that stores your software version information. Simply scroll down and make a note of the flavor version on which it was installed.
• It will display the companies’ company directories.
• Delete the company file by right-clicking on it and then pressing the Delete button.

Step 3: Sage 50 Upgrade:

Check to see if you have the upgraded version of Sage 50; if not, you should be prepared for the upgrade process.

• Make a complete backup of your data.
• Sage 50’s most recent version appears in the system.
• Want to upgrade Sage 50 to the most recent release? To do so, follow these steps:
• Launch the Sage 50 Help Search.
• Select the About tab.
• See the Program Details section for the program directory address.

Step 4: Windows 11 Crashes:

There are a few possible causes for the Sage 50 program not responding, restarting, or becoming inaccurate on Windows 11. Some of these reasons are as follows:

• Unsustainable solution
• VRAM is insufficient.
• Poor GPU drivers
• A BIOS that is no longer supported

Resolve the Sage 50 Crash On Windows 11 Error by repairing the VRAM, installing an incompatible driver, and changing the screen resolution.

Step 5: Reinstall Sage 50 if it does not open after the Windows 11 update.

• Navigate to the Sage official website.
• Navigate to the Sage 50 accounts tab.
• Run the downloaded file later.
• Choose Install Sage 50 Accounting.
• Follow these simple steps to install the Sage 50 system:
• Use the system’s admin login for more secure login.
• Look for the Sage 50 installation disc.
• Select Install Software.
• If you downloaded the Sage 50 accounts installation file, double-click it and then select Run.
• Select the checkbox button to accept the terms and conditions.
• Next, press the button.
• Enter the following command into your terminal to check if the directory path address matches the installation path: npm install /etc/apache2/sites-available/default
• Verify that the directory path address corresponds to the installation path.
• To proceed, click the Next tab.
• Choose one of the three available upgrades.
• To start the installation, click the Yes button.
• Log in to your Sage 50 accounts.

Sage 50 has stopped working:

Your Sage 50 Accounting software is no longer functional. When trying the latest release, the program generally fails to open, indicating that there are some issues that need to be resolved. The software must be closed until this is finished.

Causes of Sage 50 Accounting Failure:

Sage 50 may fail to respond to errors for several reasons. Examine a comprehensive list of situations that can result in non-responding issues.

• Some PC processes are problematic.
• If the Microsoft.NET installation is faulty
• When the network drive is removed
• Pervasive is not enabled.
• If the user hasn’t configured a Pervasive application edition.

Steps to Resolve Sage 50 Not Working:

When you’re having trouble with Sage 50, our Technical Support Team has provided several solutions to assist you. We need some time to look into your problem, so please be patient and understand that we are doing our best for you.

• Update your Sage software to the most recent version.
• We recommend that you change your Compatibility settings to ensure compatibility with various devices and browsers.
• Sage 50-US Edition is launched as Administrator.
• Restart your computer and try to open the program again.
• Activate the Splash Screen Open
• For the Microsoft.NET Framework, Microsoft offers both automatic and manual updates.

Conclusion

Sage 50 crashes when it lacks the admin rights to perform certain tasks. Further, missing dependencies or a lack of system resources can also cause the accounting software to crash. The program stops responding if it cannot connect to the data file because of network issues. 

Get in touch with our experts if you need help to prevent Sage 50 from Crashing.

---

FAQ

---