Fix Sage 50 Not Sending Emails

Users are facing the error ‘unable to send all emails’ due to using an outdated version of the Sage 50 accounting software, or Windows version. This error arises when trying to send emails using Sage 50. It occurs due to incorrect antivirus setup, server issues, or due to access permission.

Before you begin resolving this error, create a backup of the company file and ensure a stable internet connection. This ‘Sage 50 unable to send all emails’ issue can be resolved by checking the Microsoft Office version and creating a new signature in Outlook. In this article, you will get a complete guide to resolve this error, its prerequisites, causes, and answers to the frequently asked questions.

The exact error is shown while the user facing this while sending emails…

How to Resolve Sage 50 Unable to Send All Emails?

‘Sage 50 unable to send all emails’ error is encountered by users whenever they’re trying to send emails from Sage 50 Accounts. Users who are using Microsoft Outlook in versions v28 or above of Sage 50 Accounts can easily fix this issue. So, here are the steps to fix the unable to send emails from Sage 50.

Step 1: Check Your Microsoft Office Version

The Sage 50 Accounts v28 or newer are not compatible, if you’re using Microsoft Office 2010. You are required to update to a more recent version of Microsoft 365. After upgrading, try sending your email again.

• Choose the Account tab after opening any Office program, including Word or Excel.

Note: Choose File from the menu and then pick Account or Help from the list on the left if you don't see Account or if you already have a file or document open.

• Your Office product name and, in certain situations, the complete version number can be found under Product Information.
• Information about users and products is included on the account page.
  • Product name, such as Office Home and Student or Microsoft 365 ProPlus.
  • Version number, which comprises the build number, version, and installation type (e.g., Windows Store or Click-to-run).

Step 2: Create a New Signature in Outlook

Sometimes, setting up a new signature in Outlook can resolve the won’t Sage 50 send emails.

• You must go to Settings, and select the Email Defaults option from the Sage 50 Accounts.
• Ensure that Microsoft Office Outlook is set as your Email Program.
• Select the tab as per the type of layout required for your new signature. 
• Choose the layout you want to apply the new signature to (e.g., Invoice or Statement).
• Select the new signature from the dropdown menu.
• Apply the changes and repeat for any other layouts.
• Hit the OK button once after you are done. 

Step 3: Download and Install the SBDDesktop.exe.config File

As a final solution to fix Error ‘Sage 50 Unable to Send All Emails’, you will have to download the SBDDesktop.exe.config file and install it. Follow the steps given below to download this file. 

• Go to the gb-kb-sage website and click on the SBDDesktop.exe.config button. 
• Click on the Save button. 
• To view the downloaded file, check the Downloads folder. 
• Right-click on the downloaded file and then select Copy from the dropdown. 

Note: Copy the file with the exact same name, for example, the name of the copied file should be SBDDesktop.exe.config, and not SBDDesktop.exe(1).config. 

• Select the Program Directory folder path from the Program Details section.
• Now, you must Paste the file into the File Explorer window.
• Close the File Explorer window along with the Sage 50 Accounts.
• Lastly, reopen Sage 50 Accounts.

Step 4: Run Sage 50 and Outlook both with Administrative

Run Sage 50

• Close Sage 50
• Choose Properties
• Select Compatibility
• Check if you’re able to run the program as Administrator and Click Apply
• Select OK and check if Sage 50 Email is working

Run Outlook

• To install Outlook browse the directory
• To open the program click on the executable
• Choose Properties and click on advanced
• Select Troubleshoot Compatibility
• Select the program that needs additional permission and click wizard to finish
• This should set the Run as Administrator flag internally if the properties do not have a Compatibility tab.

Step: 5: Install the Latest Sage 50 Product Updates

• Launch Sage 50 and go to Services.
• Choose Check for Updates.
• Select Check Now then click on Download.
• Once the download completes, restart Sage 50.

Causes of “Unable to Send All Emails” Error in Sage 50

If you’re seeing the “unable to send emails” problems in Sage 50, it can be frustrating, especially if you’re trying to send invoices or other documents directly from the software. Here are a few of the causes that are triggering the ‘email issues in Sage 50 Accounts.

• Outdated Version of Sage 50: One of the most frequent causes is not having the latest version of Sage 50 installed. Older versions may not be fully compatible with newer email protocols or Outlook updates, causing communication issues when trying to send emails directly from Sage 50.
• Email Software Incompatibility: Sage 50 needs to be properly integrated with your email software (e.g., Microsoft Outlook). If there’s a mismatch between your email client and Sage 50, emails may fail to send. This could happen if your email program is not set up correctly or if your Sage 50 installation doesn’t recognize the email software.
• Email Client Not Set as Default: For Sage 50 to send emails, your email client (like Outlook) must be set as the default email program on your PC. If this setting is incorrect or not set up at all, Sage 50 might fail to connect with the email service.
• User Account Control (UAC) Restrictions: Sometimes, Windows User Account Control (UAC) settings can interfere with Sage 50’s ability to communicate with your email software. If UAC is blocking the connection, it could prevent emails from being sent.
• No Email Client Installed: If there is no email client (such as Outlook) installed on your computer, Sage 50 will not have a way to send emails. This can often happen on computers where users rely solely on web-based email clients like Gmail or Outlook.com, which Sage 50 cannot connect to directly.
• Corrupted or Damaged Email Writer: The email writer in Sage 50 is responsible for creating and sending emails. If this component becomes corrupted or damaged, it can stop emails from being sent. This issue might require a repair or reinstallation of the software.
• Improper Email Writer Configuration: Sometimes, the email writer may not be configured correctly within Sage 50. If the settings are not properly set, emails won’t be sent. Ensuring that the email writer is configured correctly can resolve this issue.
• Expired Version of Windows: If you’re using an outdated or expired version of Windows, this can cause compatibility problems with both Sage 50 and your email client. Keeping your operating system updated is crucial for ensuring all your software works smoothly together.

Conclusion

‘Sage 50 unable to send all emails’ issue message is displayed when you’re trying to send an email. There are many possible causes for this issue such as corrupted or damaged email writer, using an outdated version, incorrect default settings, User Account Control (UAC) Restrictions, and Windows expired version. By using an updated version of Sage 50 and Microsoft, correcting the emailer settings, and fixing the damaged email writer, it will be easier for the users to avoid facing issues where Sage 50 not sending emails.

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