Resolve Sage 50 Unable to Connect to Licence Server at this Time

Sage 50cloud Accounts regularly verifies your entitlement online through the Sage Licence Service. If Sage 50 is unable to connect to the license server, it means it is not able to validate the license for the software. This could be due to many reasons such as an incorrect license key, an issue with the license server, or a firewall blocking the connection. If your current licence period has expired but cannot be refreshed due to the present unavailability of the Sage Licence Service. This guide describes the process of resolving this error message “We cannot connect to the licence server at this time“.

The exact error message is shown…

Sage 50 Error: “We cannot connect to the licence server at this time” or “There is no response from the licence server”

Resolution Steps for Sage 50 Cannot Connect to the Licence Server at this time

Here are some quick fixes for Sage 50 unable to connect to the server of the Email. check Sage’s Licence Service status, correct your computer’s date & time, run as administrator, reset licence information, and configure your firewall.

Resolution 1: Wait until Sage Licence Service is restored

If the Sage Licence Service is unavailable due to any technical issue, you can access Sage 50 Accounts again once the service is reinstituted. Please try opening your Sage 50 Accounts again after some time. We apologize for any inconvenience caused by such unforeseen adversities.

Resolution 2: Check your computer date and make sure the date format is correct

• Press the Windows key and R then type timedate.cpl and click on OK.
• Click Change date and time then set the correct time and date.
• Click on OK, and a pop-up menu appears, again click on OK.
• Make certain your Windows date, time, and date format are correct.

Resolution 3: Run as administrator

• Right-click the Sage 50 Accounts shortcut, and click Properties.
• Click the Compatibility tab.
• Under Privilege Level, select the Run this program as an administrator check box.
• Click OK.

Resolution 4: Reset your license information

For such type of assistance, contact your local IT support.

• Close all software, log off Windows then log in as an administrator.
• Rename the folder C:\Program Data\Sage\SDK Licence to C:\Program Data\Sage\SDK Licence OLD
• Browse to C:\Program Data\Sage\Accounts\XXXX and delete the sage.usr file.
• Open Sage Accounts then re-enter your licence information.

Resolution 5: TLS 1.0 is disabled on your computer

This issue can also occur if TLS (Transport Layer Security) 1.0 has been disabled on your computer. As a circumvention to this problem, TLS 1.0 can be enabled and then disabled again after the software licence has been updated. Please refer to local IT support for assistance with this.

Related Issue: Fix Sage 50 Server Busy Error

FAQ’s