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Sage 50 Error: “The user you entered is already logged”

The User You Entered is Already Logged into Sage 50 Error

Error: “The user you entered is already logged into Sage 50. Log on as another user or contact your Sage 50 administrator”

Sage 50 used by Small and Medium Business Owners is an Accounting Software for Financial Reasons. With Many Different Features, Sage 50 Software makes it easier for the user to work smoothly. Sage 50 Faces a few Errors Sometimes that occur due to different issues. The User You Entered is Already Logged into Sage 50 Error is one of the Common Errors that is caused because the Sage 50 Accounting Software has shut down improperly.

To Fix The User You Entered Already Logged into Sage 50 Error, the user has to confirm the data path on the Server and Workstation. Keep Reading the Article to know more about “The User You Entered is Already Logged into Sage 50 Error”.

About Sage 50 Error: The User You Entered is Already Logged into Sage 50 Error

Error Code
The User You Entered is Already Logged into Sage 50 ErrorDeveloper:
Sage Group
Error Description
“The User You Entered is Already Logged into Sage 50. Log on as another User or Contact your Sage 50 Administrator”Software:

Sage 50
Cause
The user is already logged in from another machine and the Permissions and Security on the shared Data Folder were Set Incorrectly Applies to:

Windows 10 and 11
SymptomThe User has Logged in From Another System Possible Solution

The User has to Restart the Pervasive / Actian PSQL Workgroup Engine

Exact Error Shown While User Facing The User You Entered is Already Logged into Sage 50 Error

“The User you entered is already logged into Sage 50. Log on as another User or Contact your Sage 50 Administrator”

or

User is already logged in from another machine.

Causes For The User You Entered is Already Logged into Sage 50 Error

Sometimes When a User tries to log in to Sage 50 it shows an Error ” The User You Entered is Already Logged into Sage 50″ which is caused because there are Non-Sage 50 Files in the Data Path.

Read More Below:

  • The Time On the System is Mismatched on the Workstation or Server
  • The System was Shutdown Improperly
  • Sage 50 US Edition Data Path is Wrong
  • The Pervasive Database Engine is Blocked by the Security Software
  • The User has Logged in from Another Device
  • Files are Damaged in Data Path or Company Directory
  • Permissions and/or Security on the shared Data Folder are Incorrect
  • Non-Sage 50 Files are in the Data Path

Methods To Solve The User You Entered is Already Logged into Sage 50 Error

When there are causes of a Certain Sage 50 Error, there will be ways to Solve the Error. Similarly, The User You Entered is Already Logged into Sage 50 Error can be Solved by Installing the Latest Service Release.

Read More in Detail Below:

Solution #1: verify user login

If the user that you’re trying to log in with is already logged into Sage 50, then you’ll get the error: “The user you entered is already logged into Sage 50. Log on as another user or contact your Sage 50 administrator”.

Ensure that the user is logged out before you proceed with the next solutions.

Solution #2: restart the Pervasive/Actian 

The pervasive/action PSQL engine may encounter errors and cause the user to appear as logged in. You can use a variety of methods to restart the PSQL workgroup engine.

Steps to restart pervasive on your server computer:

  1. Close Sage 50 on the server and the connected workstations.
  2. Press Ctrl + Shift + Esc to launch the Task Manager.
  3. In the Details tab, click on w3dbsmgr.exe.
  4. Choose End Task from the bottom right corner, then click on End Process when prompted by the task manager.
  5. In the services tab, right-click on PSQLWGE.
  6. Choose Start.

Steps to reinstall Pervasive if the service doesn’t work correctly:

  1. Close all instances of Sage 50 on your server computer and on connected workstations.
  2. Press Windows + R and input AppWiz.cpl in the input box. Hit Enter.
  3. Choose Programs & Features.
  4. Choose Actian PSQL v13 Workgroup R2.
  5. Choose uninstall and follow the on-screen instructions to remove the program.
  6. Go to the C drive.
  7. Search for folders titled pvsw and pvswarch, and delete them both.
  8. Go to the following locations and rename the Pervasive folder to Pervasile_Old.
    • C:\Program Files (x86)
    • C:\ProgramData 
  9. Press Windows + R and input regedit, then hit Enter.
  10. Right-click on Computer and choose Export.
  11. Save a backup of your Registry to your desktop.
  12. Go to the following location in the registry: HKEY_LOCAL_MACHINE\Software or HKEY_LOCAL_MACHINE\Software\Wow6432Node.
  13. Delete the following:
    • Pervasive Software
    • PEYX489ZK
  14. Close the Registry Editor.
  15. Install Pervasive/Actian using the following steps:
    • Go to C:\Sage\Sage50_[version].
    • Go to the PervasiveMin folder.
    • Double-click on SetupWorkgroup32x86.exe.
    • Choose Next, then agree to the terms and conditions.
    • Choose Next, then select Run as Service.
    • Click on Next then Complete.
    • Choose Next, then Install, then Finish.

Solution 3: Restore the damaged user account

This solution relies on fixing the user account that has been damaged because of unknown reasons. First, you have to delete the damaged user account, and then create a new user account with the same name. You can also choose the specific areas of the software that this user can access.

Steps to delete a user account in Sage 50:

  1. Go to Settings, then User Management.
  2. Choose Users.
  3. Select the specific user that you want to delete.
  4. Click on Delete.
  5. When prompted for confirmation, click on Delete user.
  6. Choose Close.

Steps to recreate the user account in Sage 50:

  1. Log into the Sage 50 account with the name MANAGER.
  2. Go to Settings, then User Management.
  3. Choose Users.
  4. Choose New and select the User Type.
  5. Click on Continue, and input the following information for the user.
    1. Create a username
    2. Password not required
    3. Require password change at next login
    4. Create password/confirm password
  6. Choose the areas of Sage 50 that the new user will have access to. Then click on Continue.
  7. Choose “Allow Remote Data Access” if you want the user to have access to data remotely.
  8. Choose Save, then Close.

Solution 4: install the latest updates for Sage 50

If you have Sage 50 installed on a server and on workstations connected to the server, then you can install the updates on the server first, and then together on all the workstations. Installing updates requires you to run the program as an administrator so that you don’t encounter any problems during the update process.

Steps to update Sage 50 server and workstations:

  1. Launch Sage 50 and go to Services.
  2. Choose Check for Updates.
  3. Select Check Now.
  4. Click on Download.
  5. Once the download completes, restart Sage 50.
  6. Follow the on-screen instructions to complete the installation of Sage 50.
  7. Go to the Sage 50 folder on the server.
  8. Double-click on ClientInstall.bat.
  9. Wait for the updates to be installed on all connected workstations.

Solution 5: Verify the directory for the company file

For troubleshooting the error “The user you entered is already logged into Sage 50. Log on as another user or contact your Sage 50 administrator”, you need to confirm the directory containing the company file. Once you verify the data path, Sage 50 can correct any errors that may be occurring because of an incorrect data path.

Steps to verify the directory for the company file in Sage 50:

  1. In Sage 50, go to File, then Open Company.
  2. To view the directory where the data files are stored, drag the text box with the directory of the company file.
  3. Remove the name of the company file and open the location using Windows Explorer.
  4. Check if the file you’re opening has the correct location in Sage 50.

If the locations don’t match, then transfer the company file to the location stored in Sage 50. When Sage 50 finds the company file in the specified location, it won’t throw an error.

Solution 6: Clear the files properly

If certain files store wrong information that should’ve been deleted, you’re likely to get the “The user you entered is already logged into Sage 50” error.

Steps to clear out files correctly to fix Sage 50 user already logged in error:

  1. Click on the Control Panel.
  2. Choose Administrative Tools.
  3. Launch Computer Management.
  4. Double-click on Share folders, then on Open files.
  5. Close all the files with the same data path.
  6. Check if you can access the company file, and move to the next method if you can’t.

Solution 7: Verify the date and time settings

Incorrect date and time settings can also cause the error “The user you entered is already logged into Sage 50.”

Steps to verify date and time settings in windows:

  1. Go to the Start menu, and click on the Control Panel.
  2. Choose a Date and Time.
  3. Go to the Time Zone tab.
  4. Choose the correct time zone, then hit Ok.
  5. Restart your system so that the changes can take effect.

Solution 8: End the processes for Sage 50

Because of background Sage 50 processes, the user login may fail and result in an error. To close all processes, you can go to the task manager and then end them all one by one.

Steps to end the processes for Sage 50:

  1. Press Ctrl + Shift + Escape.
  2. Click on More Details.
  3. Click on the Details tab.
  4. Choose the Peachw.exe processes.
  5. Click on End task.
  6. Repeat for each process of Sage 50.
  7. Verify that you can access the company file data.

Method 9: Clear lock files from the data path and the Company Data Folders

  • Close Sage 50 on all computers
  • Open the Computer and browse the data path
  • Delete the following files:
  • ENVSESS.DAT
  • ENVUSER.DAT
  • SERIAL.DAT
  • SERIAL.DAT.BAK
  • Options.DAT
  • Lgnsessn.DAT
  • All .PTL and .LCK files
  • From each company directory, delete the following files:
  • Cosess.dat
  • .DDF files
  • .MKD files
  • Reopen Sage 50
  • Click OK on the options.dat message
  • Activate Sage 50

Method 10: Incorrect .DDF files in the Data Path

  • Browse to the data path and delete all files of type DDF
  • The Sage 50 Installation has to be Repaired
  • Any available updates for the Sage 50 Software have been installed

Method 11: Damaged or Incorrect Files in the Data Path

  • Click Start, Control Panel.
  • Double-click Date and Time.
  • Choose the Time Zone tab.
  • The Time Zone Should be set to any value other than (GMT) Greenwich Mean Time.
  • Click the OK button.
  • Restart the computer.
  • Sage 50 has to be Uninstalled
  • Install any available updates for the Sage 50 Software

Method 12: System Date and/or Time Mismatch on Server and Workstations

  • The system date and time must be the same on each workstation as it is on the server
  • Correct whichever Computer is Incorrect

Method 13: Sage is not Closing out on the Machine

  • Press Ctrl+Shift+Escape to Open the Task Manager
  • Click on “More Details”  at the bottom and choose the details tab at the Top Or Select Processes
  • End all Peachw.exe Processes
  • The User has to Verify that they can get into the company

How to Resolve sage 50 Payroll already logged in

  • First of all, right-click on the Sage 50 payroll option from the Windows desktop and open Properties>Target search or file location.
  • After that double click on DBUtilities.exe.
  • Then you have to select Company Required > Clear Locks.
  • Then a message will appear in front of you that data corruption can occur with clear locks > Yes > OK
  • After that close Windows Explorer and click on OK.

Conclusion

I know this is an exhaustive list of solutions for the Sage error “The user you entered is already logged into Sage 50.” You can go through the solutions in any order that you want. If you already know the underlying cause for this error, then go for the solution that addresses the problem.

Error: The user you entered is already logged into Sage 50Download

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