Fix Sage 50 Not Responding or Crashes Issue

Sage 50 has been a trusted software for decades. However, users may occasionally encounter issues due to problems with the operating system or Windows Registry. These issues can result in errors such as Sage 50 crashing, not responding, freezing, or failing to open.

When opening the splash window or Sage 50 Cloud Accounts, the program often shuts down, freezes, or closes unexpectedly, especially after installation. This common issue can be due to system bugs, hardware problems, or low memory. The article will offer solutions for these Sage 50 not responding issues during login, backups, or purges.

If this occurs it is highly announced not to panic even if your company data is at risk.

About Sage 50 Not Responding

Error Code:	Sage 50 Crashes	Developer:	Sage Group
Error Description:	Sage 50 Keeps crashing while opening Software, Opening Reports, Paying Bills, Checking Records	Software:	Sage 50
Symptoms:	Sage 50 keeps freezing	Applies to:	Windows 10 and 11
Cause:	The operating system is suffering from a configuration problem	Solution:	Set Sage 50 in compatibility mode.

Main Causes Why Sage 50 Not Responding

These are some of the specific causes we are highlighting:

• Windows 10 Fall Creators Installation
• Corrupted or damaged Windows installation
• Windows 10 installation update
• Report menu that causes Sage 50 to crash
• When the user tries to view some images, the program unexpectedly stops
• When the user attempts to open the report
• The operating system is suffering from a configuration problem.
• The update did not get installed properly.

Common Sage 50 Crashes Problems

Conditions when Sage 50 not respond	Causes
Sage 50 2019 keeps crashing	Users may have issues with the Windows 10 operating system because of compatibility issues or a few services are not running, Sage 50 may crash while working. Also, many users encounter problems during the foremost Windows updates brought by Microsoft. A user may meet the issue of not working, just installing the latest Windows Updates.
Sage 50 2019 not responding	Well, there is no straight cause for this but a user may encounter the Sage 50 freezing issue while doing or saving a transaction, In a few cases, it takes longer to respond. Major Windows Updates after July 2018 reported several user objections that Sage 50 freezes when saving transactions.
Sage 50 not responding when opening reports	They may crash or not respond when a user tries to open, edit, view, or modify a Sage report. Business reports are also badly affected and take a long time to open.
Sage 50 not responding to startup	When a user tries to open Sage 50 either by taping on it or by using a desktop shortcut or CMD command, Sage will not open and an error alert will be displayed on the screen. The Sage has stopped working.
Sage 50 Accounting Stopped Working in 2018	When Microsoft launched the major update in July 2019, many users were encountering an error with Sage 50 freezing or not responding. Apart from this, there are also some other conditions like the user not using the latest update of the Sage 50 2018 version or installation is not completed after this issue.
Sage 50 has stopped working Windows 10	Sage 50 has stopped working on Windows 10
Sage 50 not responding when entering bills	The user is unable to complete payment, save the transaction, or enter payment details while Sage 50 Accounting keeps crashing and it takes a long time. Also, the user is unable to make new inventory items after Windows 10 upgrade.
Sage 50 not responding when printing	While printing invoices, reports users may get stuck as Sage takes longer to react and users meet freezing, crashing, or stopped working issues. If a user tries to print on a network connectivity issue then it is a big reason.
Sage 50 not responding after login	Whenever a user tries to enter payment details or make a payment the payment locks the entire Sage 50 program the main reason behind this issue is damaged DDF files, User Preference File Corrupted, Tablet PC / Touch Keyboard or Handwriting Panel Service Enabled, Status Key Damaged or Data may get corrupted in few conditions User Account Control is enabled User may encounter an issue with Sage 50 freezing or may not respond while making a bill payment.
Sage 50 not responding when paying bills	During entering or saving transactions in Sage 50 Accounting, the user will get caching issue.
Sage 50 not responding when opening Reports	While generating the reports or removing the old reports the user may face the Sage software not responding issues and Sage takes more time.
Sage 50 not responding when emailing	During entering or saving transactions in Sage 50 Accounting, the user will get the caching issue.
Sage 50 payments not responding	SBDesktop.exe stopped working, or the user was not able to send emails due to the Outlook program was not reposting or there being a problem with email setup, find all the root causes why Sage 50 cannot send emails.
Sage 50 Email not responding	After choosing the customer ID when the user goes to the window to receive the money, Sage 50 suddenly crashes and Sage will not generate the receipt for the customer payment.
Sage 50 Receive Money not responding	After choosing the customer id when the user goes to the window to receive the money, Sage 50 suddenly crashes and Sage will not generate the receipt for the customer payment.
Sage 50 Accounts Bank Reconciliation not responding	Sage 50 Banking Solution crashes and the user locks up when opening the program for Bank reconciliation, The User can get stuck in a crash issue in various conditions like opening an account reconciliation screen, Opening the Account Resolution window, or for an earlier reconciliation. The reason behind this problem is damaged Userpref.dat or Bankrec.dat files. Also, know Sage 50 bank Reconciliation discrepancy problem with solutions.
Sage 50 Payroll Email Payslips not responding	A Sage 50 payroll user may encounter a crashing issue while trying to send an employee payslip by email.
Sage 50 not responding when opening an invoice	Whenever a customer wants to view, open, download, or email an invoice using Sage 50, the program unexpectedly stops and Sage does not work.
Sage 50 Payroll not responding	There are many conditions when Sage Payroll users encounter crashing issues like opening Sage payroll, sending payslips, or opening reports.

Read More: How to Improve Sage 50 Accounts Performance

Solutions for Sage 50 Crashes or Not Responding

When Sage 50 stops responding, it typically means the application is having trouble communicating with Windows. This could be due to internal or external errors, delays, or even a programming bug or hardware issue. If you’ve just installed Sage 50 and encountered issues, contact Sage 50 Support for help. If the software crashes on launch or during use, several solutions can address the problem, allowing you to resolve the error based on your specific situation.

Scenario 1: Sage 50 Not Responding when Logging In

Not able to log in to Sage 50 bookkeeping and accounting programming?

To Fix Sage 50 Not Responding when Logging in Verify that you are using the correct icon.

Step 1: Verify that you are using the correct icon

• Use the correct Desktop shortcut for launching the most recent version of Sage 50CA
• If you are using your Taskbar shortcut, make sure the old shortcut in your Taskbar is replaced by the most recent version’s shortcut.
• Using the correct shortcut, launch Sage 50CA.

Step 2: Disable compatibility mode with Win XP

• Right-click on the Sage 50 icon on your desktop.
• Select Properties and Choose the Compatibility tab.
• Run the Program in compatibility mode
• Select OK.

Step 3: Run as administrator

• Right-click the Sage 50 icon
• Select Properties then choose the Compatibility tab.
• Select Run as Admin then OK.

Step 4: Restart the Connection Manager service

• Go to the Windows Start button on the bottom left of your screen.
• In Search programs and files, type ‘Services.msc’
• In Services.msc window, under Name, right-click on the Sage 50 Database Connection Manager
• Select Restart

Step 5: Reboot the computer

• If suspected network issue, try to copy the data locally (File, Save a copy) and backup
• If the copy is very slow, verify the size of the file. The problem may be at the server or in the network
• Reboot the Server after ensuring everyone has logged out and or reboot the router or switch if it’s a network issue

Scenario 2: Sage 50 not responding when printing reports

Updates from Sage have already been made to stop Sage 50 from not responding when a report is printed using the year-end wizard. The most recent updates can be installed to fix the issue. If you need to update every linked workstation, you may also use the network installation options.

Note: After installing the updates, print all your reports before you close the year, because these reports will not be available after closing the financial year in the company file.

Scenario 3: Sage 50 does not respond when saving a transaction

Due to issues with the database engine or damage to the DDF file, the Sage 50 US version may malfunction when you save a transaction. Sage 50 will fall every time you try to save a transaction, regardless of the sort of transaction you generate. Even when you alter data in an invoice or bill and then try to save the modifications, the software still crashes.

Step 1: Delete the DDF Files

• Log into the Sage 50 company file with an admin account.
• Go to the Maintain menu, then choose Company Information.
• Note the Directory for the company file.
• Close Sage 50 on the server and all the connected workstations.
• Press Windows + E to launch Windows Explorer.
• Go to the Directory that you noted from Sage 50.
• Right-click on the userpref.dat file, then select Rename.
• Replace the DAT with OLD in the file name, then click on OK.
• Choose Yes to change the extension of the file.
• Find DDL Files in the same directory and delete them. 
• Launch Sage 50 and log into the company file.

To run all the data-related capabilities of Sage 50, the Actian PSQL Engine conducted communication between the database and the application. Reinstall Actian to make sure that no software files are corrupted if Sage 50 still fails when you save a transaction.

Step 2: Restart Actian

• Close Sage 50 on the server and all connected workstations.
• Launch the task manager by pressing Ctrl + Shift + Esc.
• Go to the Details tab and select w3dbsmgr.exe.
• Choose End Task, then End Process when the confirmation box appears.
• Go to the Services tab and right-click on Silage.
• Choose Start.
• Verify if you still get the Sage drive sync error.

Step 3: Reinstall Pervasive

• Close all instances of Sage 50 on your server computer and connected workstations.
• Press Windows + R and input AppWiz.cpl in the input box. Hit Enter.
• Choose Programs & Features.
• Choose Actian PSQL v13 Workgroup R2.
• Choose uninstall and follow the on-screen instructions to remove the program.
• Go to the C drive.
• Search for folders titled pvsw and pvswarch, and delete them both.
• Go to the following locations and rename the Pervasive folder to Pervasile_Old.
  • C:\Program Files (x86)
  • C:\ProgramData 
• Press Windows + R and input regedit, then hit Enter.
• Right-click on Computer and choose Export.
• Save a backup of your Registry to your desktop.
• Go to the following location in the registry: HKEY_LOCAL_MACHINE\Software or HKEY_LOCAL_MACHINE\Software\Wow6432Node.
• Delete the following:
  • Pervasive Software
  • PEYX489ZK
• Close the Registry Editor.
• Install Pervasive/Actian using the following steps:
  • Go to C:\Sage\Sage50_[version].
  • Go to the PervasiveMin folder.
  • Double-click on SetupWorkgroup32x86.exe.
  • Choose Next, then agree to the terms and conditions.
  • Choose Next, then select Run as Service.
  • Click on Next then Complete.
  • Choose Next, then Install, then Finish.

Additionally, do a system scan to get rid of any harmful software, including ransomware. Contact your company’s IT administrator if you believe that ransomware has encrypted a file that belongs to your organization.

Scenario 4: Sage 50 not responding when opening a company file

To determine if the software files or the data file are damaged, open an example company file. To prevent Sage 50 from not responding, you must restore a recent backup of the company file if the business file is destroyed.

Step 1: Download a company shared with remote data access

• In Sage 50, go to the File menu.
• Choose Connect to a Shared company.
• Input your email address to view the company files shared with you.
• In the Shared Companies window, choose the company file that you want to download.
• Choose Connect when you’re ready to download the company file.
• Replace the current company file with the one you downloaded.
• Launch the new company file with Sage 50.

Scenario 5: Sage 50 Is Not Responding After Installing Windows 11

Windows 11 was supposed to include advanced features such as buttons, advanced gestures for managing multiple options, system appearance improvements, and integrated apps. These features persuaded Sage users to upgrade to Windows 11 because it would provide them with a competitive advantage in the marketplace. However, when they attempt to launch Sage 50 after installing Windows 11, it freezes or crashes.

Step 1: Determine the Sage 50 compatibility mode

• Find the Sage 50 icon and right-click it.
• Select the Properties button.
• Select Compatibility.
• Click the compatibility mode tab and then select an option from the drop-down menu.
• Choose Windows 11 Sage 5o with administrative rights.
• Make sure that the High DPI scales are given top priority.
• Make the necessary changes on your local machine.

Step 2: Remove any currently active companies from the registry

• To open the run window, press Windows + R.
• Enter “regedit” into the Search box and press the Enter key.
• Select File from the menu bar, then select the Export tab.
• Using the “All” selection
• Enter Sage 50 and then press the “Save” button.
• When you’re finished, it’ll back up the registry.
• “HKEY CURRENT USERSoftwarePeachtreeVersion(Version #)” should be opened. This will take you to the window that stores your software version information. Simply scroll down and make a note of the flavor version on which it was installed.
• It will display the companies’ company directories.
• Delete the company file by right-clicking on it and then pressing the Delete button.

Step 3: Sage 50 Upgrade

Check to see if you have the upgraded version of Sage 50; if not, you should be prepared for the upgrade process.

• Make a complete backup of your data.
• Sage 50’s most recent version appears in the system.
• Want to upgrade Sage 50 to the most recent release? To do so, follow these steps:
• Launch the Sage 50 Help Search.
• Select the About tab.
• See the Program Details section for the program directory address.

Fix Sage 50 Has Stopped Working

Your Sage 50 accounting software is no longer functional. When trying the latest release, the program generally fails to open, indicating that some issues need to be resolved.

• Update your Sage software to the most recent version.
• We recommend that you change your Compatibility settings to ensure compatibility with various devices and browsers.
• Sage 50-US Edition is launched as Administrator.
• Restart your computer and try to open the program again.
• Activate the Splash Screen Open
• For the Microsoft.NET Framework, Microsoft offers both automatic and manual updates.

Conclusion

Sage 50 crashes when it lacks the admin rights to perform certain tasks. Further, missing dependencies or a lack of system resources can also cause the accounting software to crash. The program stops responding if it cannot connect to the data file because of network issues.

Frequently Asked Questions