Fix SmartPosting Error in Sage 50 Accounting

Sage 50 is the most widely used accounting solution by small to medium-sized organizations to maintain financial transactions, payroll, and inventory, among other aspects. Though Sage 50 delivers high productivity and features, Sage 50 is not so free from the technical bugs it often faces. Among these, the “SmartPosting error” is widespread for them.

The SmartPost service in Sage 50 is essentially used as a service that posts all transaction postings to the general ledger. Therefore, users can continue working on the document while the service posts transactions in the background. However, a SmartPosting error surely must cause confusion in a lot of workflows for a lot of users.

This post will offer a thorough examination of the Sage 50 SmartPosting issues, covering its causes, symptoms, and above all a fix for the problem as well as precautions to take to lessen the likelihood that it will occur again.

Uses and Benefits of SmartPosting in Sage 50

SmartPosting is an activity of Sage 50 that helps in ascertaining how the accounting transactions will be posted. SmartPosting differs from ‘Real-time Posting’ which enables a user to post every transaction at once, but rather uses a block posting system where a user enters multiple transactions at once, and they will all be posted at one go. This can improve the performance of the system and may be of immense benefit, particularly on systems that are used by many people at intervals.

Let’s look on below uses:

• Faster Data Entry

Instead of waiting for every transaction to post, you can quickly enter multiple transactions-which include sales, purchases, or general journal entries-without causing system lag. The queuing of transactions for posting causes faster response times for the users.

• Reduced Network Traffic

In a multi-user environment, SmartPosting relieves the server load. It avoids the incessant back-and-forth communications between workstations and the server that occurs with real-time posting.

• Better System Performance

In big databases or companies where transactions are very many, they are likely to have faster system performance and speed. This helps users go on about their work while the system in the background carries out the posting of transactions.

• Batch Posting for Error Review

Users may be able to review their transactions before being posted. This gives the chance to correct errors before they get finalized. If a transaction has errors (such as unbalanced journal entries), then it won’t be posted, and users are alerted.

• Improved Multi-User Collaboration

It allows multiple users to input data simultaneously without waiting for the system to post. SmartPosting does all the posting in the background so that multi-users are not slowed down by the system posting.

• Schedule Posting

Administrators have control over when and how frequently SmartPosting processes the transactions. Posting can be manual or set to occur at scheduled intervals.

• Audit and Control

As transactions are kept in a queue before posting, this makes it possible for managers or controllers to review and approve them in case they are needed. This is one of the accountability measures that minimize the permanent posting of errors.

Related Topic: Sage 50 Not Showing All Transactions

How SmartPosting Works in Sage 50

SmartPosting operates as a background service on the local machine or server where Sage 50 is installed. When a user enters and saves a transaction, it is sent to a “waiting” queue rather than being posted immediately. The SmartPost service processes the transactions in the queue in batches, posting them to the general ledger and other relevant accounts. With such a batch processing technique, wait times for end users dramatically decrease because the service submits postings in the background.

The key steps involved with SmartPost are

• Queuing: Adding transactions to SmartPosting queue
• Batch Posting: The SmartPosting batches the transactions queued for uploading
• Completion: The finished transactions appear in the related financial reports and parts of the software.

How to Resolve Common Sage 50 SmartPosting Errors

Here is a detailed troubleshooting guide to resolve any problems you may be having with Sage 50 SmartPosting service, including non-operation, hung or crashed, and refusal to start or stop.

• Error 1: SmartPosting Service is Not Running
• Error 2: SmartPosting has crashed or hung
• Error 3: ClosedSmartPosting cannot be stopped.
• Error 4: SmartPosting cannot be started.

Error 1: SmartPosting Service is Not Running

Possible Causes:

• Service is stopped manually or did not have a chance to start at computer boot.
• Windows Services may be misconfigured.
• Affected services by corrupted service files or corruption in the Sage 50 program.

Fixing Steps:

• Check Service Status
  • Win + R, type services.msc, and press Enter.
  • Now scroll down to Sage 50 SmartPosting Service. If it is not running,
  • Right-click on that and select Start.

• Automatic Startup
  • Right-click the Sage 50 SmartPosting Service > Properties.
  • For the Startup type, select Automatic.
  • Click Apply/OK and then start the service.

• Restart the Service
  • If unable to start the service try restarting the server or the computer.
  • If the service does not start, then have a look at Event Viewer by Windows Logs > Application for some error messages.

• Check for Updates
  • At times, an update that is pending fails to allow services to initiate.
  • Install updates and have the system restart.

• Rebuild the Queue
  • Follow the path to C:\\ProgramData\\Sage\\Peachtree\\SmartPosting
  • Rename the folder Queue to Queue_old.
  • Start the SmartPosting service.

Related Topic: Delete Transactions In Sage 50

Error 2: SmartPosting Service is Hung or Crashed

Probable Causes:

• The service is hanging on a particular task.
• Low memory or resources
• Damaged queue or lock files.

Repair Steps

• Stop the Service Process
  • Open Task Manager (Ctrl + Shift + Esc).
  • Locate PeachTreeSmartPostingService.exe or SmartPosting.exe under the Processes tab.
  • Right-click and choose End Task.

• Erase Temporary Files
  • Locate C:\\ProgramData\\Sage\\Peachtree\\SmartPosting.
  • Erase the files within the Temp folder.
  • SmartPosting service will restart.

• Check System Resources
  • Use Task Manager to see whether CPU and memory usage is high.
  • Free up resources by closing unnecessary applications

• Repair the Company Data File
  • If a specific transaction is causing the crash run Sage Data Verification:
    • Open Sage 50 > File > Check Data Integrity
    • Address any data problems

• Reinstall SmartPosting Service
  • You will need to go into Control Panel > Programs and Features
  • Locate Sage 50 SmartPosting, and uninstall it
  • Use the Sage 50 installer to reinstall.

Related Topic: Sage 50 Journal Entries Not Showing

Error 3: SmartPosting Service Cannot Be Stopped

Reasons That May Cause The Problem

• The service is frozen or stuck in a pending stop/start state.
• Service is locked or being accessed by another process.

Troubleshooting Steps

• Forcing Stop via Task Manager
  • Open Task Manager (Ctrl + Shift + Esc).
  • Locate PeachTreeSmartPostingService.exe or SmartPosting.exe.
  • Click right on it and then End Task.

• Turn off the Service through the Command Prompt
  • Win + R >> Type cmd >> Enter.
  • Type the following command and press Enter.

• If it doesn’t work, you may have to force-stop it with

• Rebuild the Queue
  • Open C:\\ProgramData\\Sage\\Peachtree\\SmartPosting.
  • Rename the Queue folder to Queue_old.
  • Start the SmartPosting service.

• Restart the Computer
  • If the service still cannot be stopped, restart the computer.
  • Once restarted, try to stop the service from services.msc again.

Related Topic: Sage 50 Can't Start

Error 4: SmartPosting Service Won’t Start

Probable Causes:

• Missing or corrupted service files.
• Database connection problems.
• User permissions are not enough.

Fix Steps:

• Run as Administrator
  • Open services.msc.
  • Right-click Sage 50 SmartPosting Service and click Start.
  • If still fails, try to open an Administrator account then repeat the steps.

• Verify Sage 50 Database Service is Running
  • Open services.msc.
  • Verify the Sage 50 Database Service is running.
  • Start it if it’s stopped, then try to start SmartPosting again.

• Check for File Corruption
  • Go to C:\\ProgramData\\Sage\\Peachtree\\SmartPosting.
  • Rename Queue to Queue_old and Temp to Temp_old.
  • Start the service.

• Uninstall and Reinstall the Service
  • Control Panel > Programs and Features
  • Uninstall Sage 50 SmartPosting
  • Reinstall using the Sage 50 installer

• Check Event Logs
  • Open Event Viewer
  • Press Win + R and type eventvwr.msc
  • Search for errors concerning Sage 50 SmartPosting
  • Search for error codes and see their solution

• Vi. Check Windows Permissions
  • The Windows user must be an administrator
  • NTFS permissions for C:\\ProgramData\\Sage\\Peachtree\\SmartPosting
  • Give Full Control permissions to all users

• Check Log Files for Errors
  • Open the Logs folder, located in the SmartPosting directory.
  • Look for errors and fix them.

Related Topic: Sage 50 Freezing

Why SmartPosting Service May Stop Working in Sage 50

In case, SmartPosting service in Sage 50 is not working then probably it is due to software or system technical problems. Now, we will discuss the most probable causes and solutions:

Database Connection Issues

• Cause:
  • SmartPosting is strongly linked to interaction with the Sage 50 database. If the connection is lost, SmartPosting will no longer continue.

• Solution:
  • Ensure that the Sage 50 Database Service runs in the services.msc.
  • The server on which the database is required should be active and reachable.
  • Check the connectivity of the server and the client both in the same LAN.
  • If you observe such messages as Unable to connect to the database then you should start both Sage 50 Database Service and SmartPosting Service.

Corrupted or Damaged Company File

• Cause:
  • In case the company file has been corrupted, SmartPosting might be unable to process the transactions.
• Solution:
  • Check for and repair corrupted data with the Sage Data Verification tool
  • If errors are found, Sage will probably ask you to rebuild the data
  • Before attempting to make any repairs, make a backup.

Service Port Blocked (Firewall/Antivirus Problem)

• Cause
  • Your firewall or antivirus could be blocking the port that SmartPosting is using. Then the service won’t start.
• Solution
  • Ensure Sage 50 and SmartPosting have been added to your
  • Firewall/antivirus allowlist/exceptions.
  • Port numbers 13531, 13540, and 13545 are typically used by Sage 50.
  • Temporarily disable antivirus/firewall to test if that is the problem.

Lack of Resources or Memory Leak

• Cause:
  • SmartPosting, however, may stop working if the server or computer running the service has low RAM or CPU power.
• Solution:
  • Running Task Manager to review the utilization of the Windows system resources.
  • Try to free memory used by the computer/server and the easiest way to do this is to reboot or shut down the computer/server then turn it on again.
  • If often has low resources then maybe it is the time to move up to the next system.

SmartPosting Service Configuration Problem

• Cause:
  • The configuration file for the SmartPosting service is faulty or missing.

• Solution
  • Search for SmartPosting.ini or other config files in the Sage 50 installation directory.
  • Reconfigure the SmartPosting service by stopping, and deleting the temp files from the SmartPosting folder, then starting it again.

Software Update or Incompatibility

• Cause:
  • Sage 50 or Windows may have recently updated causing incompatibility with SmartPosting or reconfiguration

• Solution:
  • Examine Sage 50 for any patches or updates that are still pending.
  • Ensure the version of Windows is compatible with Sage 50.
  • If Sage 50 was recently updated, it will require you to remove the SmartPosting service and then install it again.

User Permissions or Security Restrictions

• Cause:
  • The user account running the SmartPosting service does not have appropriate permission. The service will, therefore, fail to start.

• Solution:
  • The service must be run by a Windows user account with administrator capabilities.
  • The Sage 50 folders’ NTFS permissions need to be adjusted correctly.
  • Try to run the SmartPosting service as an Administrator.

Related Topic: Sage 50 Hang

Conclusion

By the above discussion, it is rather important to comprehend mistakes connected with SmartPosting in Sage 50 and discover why they occur to reduce their effect and use efficient approaches to manage such mistakes. However, if you cannot fix the error on your own, then you can get in touch with our team of Sage 50 chat experts. It is, therefore, possible to correct SmartPosting errors and vastly improve the utilization of Sage 50.

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